• Assisted client’s customers in multiple time zones with their queries/concerns and provided an accurate resolution to customers as per the defined processes via call. • Delivered exceptional customer experience as measured by performance objectives and in accordance of the core values of our client.• Assisted customers with their service related queries through website.• Conveyed interest in each customer through their words with courtesy, attention, a friendly and caring image• Provided alternatives to services, which were not available on the website.• Followed standard processes and procedures when it came to providing the resolutions for problems.• Stayed up to date with latest updates on system information, process changes and future updates.• Able to overcome objections and handled customer push backs.

Responsible for monitoring the daily progress of projects and planning meetings.Provide detailed updates to project managers or other stakeholders.Ensure team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limitsDraft reports, invoices, contracts and other financial files.

1. Provided input of functional requirements and advise on Product design.2. Create databases of known defects in order to develop protocol for repeat problems. 3. Analyze defects and send the product/feedback to developers for modification.4. Review product requirements and specifications in order to foresee potential issues5. I also made suggestions to improve testing strategies, as well as utilizing databases to create reports and presentations on any defects.