Brands:* Hushpuppies Footwear Pakistan** CAT Footwear Pakistan**One Degree**We Wear*Main Duties:▪ Order Fulfilment.▪ Handling Omni Channel.▪ Allocations of orders & sale posting/ invoicing of orders. ▪ Make a Fulfillment Report daily. ▪ Present the Report weekly.▪ Ensuring pickups daily from every location.▪ Reconciliation.▪ Returns Posting.▪ Website Sorting.▪ Complete Logistics Management(Pickups, COD Invoice number, Claims). ▪ Confirming the payments of orders.▪ Confirmation call, shipper advice.▪ Product uploading or removing the products on the official website.▪ Coordinating with related departments.▪ Resolving the complaint.▪ Answering the google reviews▪ Generating tickets for complaints and resolving them.▪ Assist the customers at all active mediums.▪ Entering the return in the system restocks the product.▪ Making the exchange order and amount adjustment.▪ Generate the sale or discount on the official website.▪ Generate discount codes.▪ Changing the Banner of the official website.▪ Changing the Newsletter of the official website.▪ Add new collection tab on the official website & live the collection in the tab.▪ Generate the Transfer order for the stock arrangement.▪ Post the FBR number.▪ Manual booking on the Courier portal.▪ Provide the load sheet and Consignment sheet of orders to the warehouse on daily basis.▪ Confirmation call, shipper advice.▪ Answering all queries on Social Media.

• Make a record of complaints to minimize repairs.• Answering calls, Handling Emails, Facebook comments, Instagram comments, and Business WhatsApp queries.• Coordinating with developers, Operation team, Content writers & other interrelated departments.• Analyze, assembled complaints, and coordinate them with the concerned department like; Operation, Warehouse team, and Accounts department.• List the suggestions after getting feedback on social media channels to improve the services.• Keep good engagement with the customers by giving them customer-friendly support.• Arranging the stock from the stores for online orders if required.• Coordinating with operations, warehouse, dispatching team, accounts department, and quality department in regard to customers' complaints, delays in the shipment, refunds, Generating CNs, etc.• Reduce the ratio of the returns by executing the confirmation calls.• Answering the reviews on Google.• Generating reverse pickups, and coordinating with courier companies.• Executing the calls to the customers after getting the record of shipper advice from the courier end.• Learned to make discount codes on Shopify Plus.

• Answering social media queries.• Maintained the customer's record. • Handled complaints, determined the cause of the complaints, and explained the best solution to solve the problem.• Also maintained the outbound records sending confirmation, by sending emails, through calls, correction of address, city name spelling, or contact numbers. • Replying of comments of social media channels and keep customer engaged with the company.• Gathered customer feedback and share it with our production team, sales, and marketing team.• Ensure the highest level of quality service, reduce repeat repairs, and prompt responses to customers.• Generating reverse pickups, and coordinating with courier companies.