-Worked on Careem Project of UAE, Qatar, Saudi Arabia -Respond to customer queries in a timely and accurate way, via phone, email or chat. -Responsibility includes handling careem riders in UAE, Qatar, Saudi Arabia -Identify customer needs and help customers use specific features-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)-Update our internal databases with information about technical issues and useful discussions with customers-Monitor customer complaints on social media and reach out to provide assistance-Share feature requests and effective workarounds with team members-Inform customers about new features and functionalities-Follow up with customers to ensure their technical issues are resolved-Gather customer feedback and share with our Product, Sales and Marketing teams-Assist in training junior Customer Support Representatives

-Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.-The tele sales executive's responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.

-Engage with customers to effectively build rapport and lasting relationships.-Prepared merchandise for sales floor by pricing or tagging.-Logged reports, expenses, receipts and sales documents into digital database.-Greeted customer and helped with product questions, selections and purchases.-Spoke to customers in native language to increase loyalty and establish relationships.-Provide accurate information about promotions, customer programs and products, helping drive high customer relation.

-Make bakery products, like (Cake, Cup cakes, trifles, biscuits, Brownie).-Specialty in Molten Lava and cup cakes