In addition to IT related responsibilities I am:Managing and administering call dialing software platforms, including configuration, optimization, and maintenance.Collaborating with call center management to understand business requirements to implement dialing strategies that meet operational goals.Monitoring and analyzing dialing system performance, identifying opportunities for improvement and implementing enhancements to enhance productivity and performance.Conducting regular audits of dialing systems to ensure compliance with regulatory requirements and industry standards. Providing technical support and troubleshooting assistance to call center agents and supervisors, resolving issues related to dialing software promptly and effectively.Developing and maintaining documentation, training materials, and standard operating procedures for dialing systems and processes. Staying up-to-date with advancements in call center technology and industry best practices, recommending innovative solutions to enhance performance and efficiency.Gained knowledge of predictive dialing algorithms, compliance regulations (e.g., TCPA), and call center metrics (e.g., abandonment rate, connect rate).Managing integration of call dialing software with CRM systems.

Managing and maintaining all IT systems, including hardware, software, networks, and peripherals.Installing, configuring, and troubleshooting computer hardware, software, and network devices.Monitoring system performance and implement necessary upgrades or repairs to ensure maximum uptime and efficiency.Providing technical support to end-users, resolving IT-related issues promptly and effectively.Implementing and enforcing IT security policies and procedures to protect sensitive data and ensuring compliance with regulatory requirements.Managing backups and disaster recovery procedures to safeguard critical data and minimize downtime.Collaborating with other departments to identify IT needs and implementing solutions that support business objectives.