• Provide high-quality Esri (Tier-1 Support) to end users of Esri software to solve technical problems quickly In UAE.• Identify, understand, and recommend solutions for customer.• Develop and create documentation used to partner with software development teams to troubleshoot issues and evaluate solutions.• Handle user issues to determine or recommend software changes to programmers.• Knowledge of ArcGIS Desktop and its extensions.• Knowledge of ArcGIS Server 10 x, ArcGIS Online, Portal of ArcGIS and ArcGIS Explorer, ESRI Maps for Microsoft Office.

• Direct interaction with the client to improve the quality of the Process,• Acting as interface between Client and Planning, Design, GIS Implementation teams,• Preparing documentation support to regulatory, Conducted initial trainings for new entrants,• Determining the OSP FTTx design standards and rules and applying them to the design tools,• Implements work plan and assigns tasks to GIS team.• Confers with the team to outline work plan and to assign duties and responsibilities.• Manages and tracks activities of project team to ensure GIS project deliverable are progressing on schedule.• Confers with project team to provide technical advice and to resolve problems as needed.• OSP & ISP data capture activities on ArcGIS & CAD platform.• Assisting planners in planning the transmission network and port to port connection of the equipments with the help of GIS.• Creating Work Orders for the team members.• Asset Mapping GIS Tool handling• Conversion of Data from ESRI formats to CAD formats, from CAD format to ESRI Format.• customizing ArcGIS tool to speed up Attribute data checking.• Providing Digital and Printed Maps to survey teams.• Checking connections of Cables, Ducts in ArcGIS,• Preparing Civil Reports for proposed Ducts, Manhole, Joint Box

• Preparing maps• Geo processing,• Digital data creation using ArcGIS• Creating Landmarks• Image Rectification• Classification of GIS data.• Image Geo-Referencing• Quality control of spatial and non spatial data.• Data attachment to POI (Point of Interest), Road Network, Landuse.

• Digital data creation using ArcGIS• Finding/Correcting errors with using topology on Building, Road and Landuse Data using ArcGIS• Geo-processing, using ArcGIS• Image Geo-Referencing in ArcGIS• Creation of DEM,•Spatial Analysis on the base of Spatial data.