- Research and address barriers patients face after being discharged- Assist in coordinating various aspects of post-care, including scheduling follow-up appointments, arranging for home healthcare services, and facilitating communication between patients and healthcare providers to ensure continuity of care- Provide patients with information and resources to help them understand post-care and what resources are available- Assist in maintaining accurate and up-to-date records of patients' medical histories and progress during the post-care phase. Utilize Epic to understand patient limitations and implement methods for patients to continue care, effectively reducing re-hospitalization- Collaborate with interdisciplinary teams, including physicians, nurses, social workers, and other healthcare professionals, to develop comprehensive post-care plans that address patients' medical needs- Engage with community resources and organizations to connect patients with additional support services, such as transportation assistance, financial assistance, and social services, to facilitate their recovery and rehabilitation process

- Oversee all aspects of daily operations, including inventory management, sales tracking, staffing, and customer service to ensure smooth and efficient functioning of the store- Leverage cloud reporting to track business performance, analyze sales data, and identify trends to create action plans, resulting in a 10% growth in revenue- Develop and implement marketing strategies to attract customers and drive sales. This may involve executing promotional campaigns, offering discounts, and leveraging social media and other channels to increase visibility and foot traffic- Implement targeted marketing initiatives to drive customer enrollment in the 7-11 loyalty program, resulting in a 15% increase in customer retention and a 10% increase in average transaction value- Develop relationships with multiple vendors to mitigate supply chain disruptions and ensure uninterrupted product availability- Collaborate with cross-functional teams and external stakeholders to effectively resolve franchise challenges- Conduct comprehensive training sessions tailored to individual employee needs, resulting in reduced training time, improved job satisfaction, and a 25% decrease in employee turnover- Monitor and manage financial performance, including revenue, expenses, and profitability. This involves budgeting, financial analysis, and implementing strategies to maximize revenue and minimize costs- Manage inventory levels, order products, and ensure that the store is well-stocked with a variety of merchandise to meet customer demand. Monitor product performance and adjust inventory levels accordingly- Identify opportunities for operational improvement and implement changes to enhance efficiency, productivity, and customer satisfaction. Stay informed about industry trends and best practices to remain competitive in the market

- Serve as the primary point of contact for member organizations, addressing inquiries, providing assistance, and fostering positive relationships. This includes understanding members' needs, concerns, and objectives to deliver tailored support and services- Manage member accounts, including membership renewals, dues payments, and account updates. Ensure that member records are accurate and up-to-date in the association's database and maintain confidentiality of member information- Assist in the planning and execution of association events, such as conferences, seminars, and networking sessions. Coordinate logistics, manage registrations, and provide on-site support to ensure successful and engaging events for members-Maintain accurate records and generate reports on membership metrics, event attendance, and other relevant data to support decision-making and evaluate the effectiveness of association initiatives. Utilize database management systems and analytics tools to track key performance indicators- Collaborate with internal teams, external partners, and stakeholders to support association goals and initiatives. Coordinate efforts across departments to ensure alignment and synergy in delivering value to members- Ensure compliance with association policies, procedures, and regulatory requirements related to membership, events, and data management. Stay informed about relevant laws and regulations affecting healthcare organizations and associations- Address member concerns, complaints, and issues in a timely and effective manner. Listen attentively to member feedback, identify root causes of problems, and implement solutions to enhance member satisfaction and retention- Seek opportunities for process improvement and innovation to streamline operations, enhance member experiences, and achieve organizational objectives. Actively participate in strategic planning and contribute ideas for enhancing association services and offerings

• Respond to telephone and written inquiries regarding association membership, conference registrations, dues, educational products and programs• Responsible for answering incoming phone calls and processing information into the system• Process membership applications, renewals, and changes. Processing of membership, orders, and conference information and maintain files• Develops and maintains a thorough knowledge of policies and procedures for over 26 different non profit groups and services• Performs daily balancing and error resolution procedures•Manage multiple associations and their daily activities• Develop reports of memberships, conference balance dues, and client statistics

Engage with CustomersPromote elegance and luxury of brandSell productOffer incentivesPromote in-store promotionsBuild Customer Relationship

Design the company logoDesign shirtsPromote companyOffer advice

I was a sales associate for Tervis Tumblers at Woodfield Mall in Schaumburg, IL. I worked until they decided to close the kiosk down and move it to the downtown area.

I promoted Eco-Drink, a product of SGN Nutrition, inside Sam's Club. I attracted customers to come try a sample, understand what the product is, and convince them to purchase it because it was overall, a better dietary supplement than other sports drinks.