Muneeb Jamal Email & Phone Number

Brampton, On, Ca

Mississauga, Ontario, Canada

-Inbound/Outbound/Directship logistics operations Canada wide.-Management monthly reporting on KPI-Divisions and CFO monthly IOD target reporting and analysis-Working with team on efficiency and team performance-Divisional communication for weekly and monthly targets-Managing warehouse operations for optimal performance for Appliance Division

-Inbound/Outbound Hub Appliance operations-Working with SCM and Sales customer order fulfillment-Monthly IOD target reporting for Appliance division-Working with warehouse on monthly Inbound and Outbound expectations.-Working with SDS on logistics, transportation and carrier performance -Monthly CFO reporting for open orders

Mississauga, Ontario, Canada

o Coordinate with various carriers & customers to organize shipment in Canada and USA (cross-border).o Working with customers to ensure all documentation in process for customs clearance for all cross-border/international shipments. o Working on all modes of transportation (Air, Road, Rail, & Ocean) based on the needs of the customers. o Interact with international clients providing excellent customer service support.o Working with E-commerce/retail customers to fulfill their shipping needs.o Respond to e-mails and telephone requests.o Respond to customer requests for shipment status and delivery confirmations.

o Coordinate with other departments/offices to respond to inquiries.o Interact with international clients providing excellent customer service support.o Updated projects reports in timely fashion and identify exceptions & issues. o Respond to e-mails and telephone requests.o Respond to customer requests for shipment status.o Contact shippers to gather documentation and shipment info, check documentation, coordinate shipments with help of overseas offices, send pre-alerts.o Prepare and maintain project files as well as managing the electronic filing.

Brampton

o Inventory Count Process for varies stores.o Provide service to both new and existing customers.o Review and analyze service levels on a continuous basis.As Inventory Associate, my roles and responsibilities here helped me understand the nature of Front-End inventory management. Also a new understanding of serving detail oriented customers; The Store Managers/Associates.

Brampton, Ontario

This opportunity allowed me to garner customer interaction and self-management skills through the 3 years of employment, acting as a Customer Relations Lead. My responsibilities required extensive focus towards retaining and satisfying the customer. Through this focus the company was able to drive key customer service policies and measures. I was also responsible for providing administrative assistance for the executive manager from time to time.o Develop and Implement key customer service policy and measures. o Communicating with customers by telephone, email, letter and face to face; and translating that information to the Corporate Service Manager for continuous improvement.o From time to time; performed administrative duties for the executive manager.

I worked as a Project Coordinator, providing the firm with assistance in conducting and preforming multiple analyses which indicated correct process for business operation and launch. I was assigned to monitor and develop Customer and Vendor Relationship, which aimed toward creating+combining the positive understanding between our functional goals and reliability of individual vendors as we saw this to be one of the most important parts of business development. I also worked with the Sales and Marketing Team to develop a good understanding of how 'social media'​ and 'customer's want' can be used in determining the correct strategy for appeal. This helped the team visualize the direction in which the project should be headed as well as providing the firm an understanding of how to create a synchronized business process. o Working towards launching an online clothing store for ITGenerations Inc.o Conducting research analysis on the market and current trends.o Coordinating daily meetings with the team.o Weekly reports formulated and presented to the Executive Manager. o Communicating with vendors and distributors.o Responsibility of designing a strong marketing strategy.o Working as a Sales and Marketing Associate

Brampton, Canada

Worked at Wal-mart Store Co. as a front end associate, stocking associate, and also a member renovation team. At Wal-mart I developed core establishment of retail market and working professionally in a fast pace environment. Here I worked towards perfecting my skills of public relations, multi-tasking and good communication with both my co-workers and the all aged individuals (Consumer).o Coordinated renovation project that led to standardize store layout, which led to a 90 day turn-around completion. o Receiving, unloading and loading shipment.o Stocking shelves and keeping stocks in order to make them presentable.

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations

Activities and Societies: Sheridan Business Council, Enactus Sheridan, & Finance Association Sheridan I have a Bachelor's of Business.

O.S.S.D