• Provided Level 1 email and chat support, resolving customer inquiries and technical issues efficiently using Salesforce, Slack, and Office 365.• Utilized Salesforce to track and manage customer support tickets, ensuring timely and accurate resolution.• Communicated via Slack for delivering real-time assistance and maintaining high levels of customer satisfaction.• Leveraged Office 365 tools to create and maintain support documentation, streamlining processes and improving knowledge sharing within the team.• Collaborated with cross-functional teams through Salesforce and Slack to escalate and resolve complex technical issues, ensuring seamless customer support experiences

• Managed finances and customer accounts using PanCafe Pro, ensuring accurate billing, and financial reporting.• Provided customer support, addressing inquiries and resolving issues to maintain high levels of customer satisfaction and retention.• Oversaw the handling, maintenance, and troubleshooting of gaming equipment, conducting regular checks and coordinating timely repairs to ensure optimal performance.• Organized and hosted gaming competitions, managing logistics, setting up equipment, and coordinating with participants to deliver successful and engaging events.• Negotiated with vendors for the procurement of gaming equipment, securing favorable terms and ensuring timely delivery and installation of the latest gaming technologies.