Consulted on design, build, testing and troubleshooting for CareNet, Computerized Physician Order Entry (CPOE) solution Consulted on the HITECH ACT Meaningful Use initiatives, ensuring EMR implementations would meet or surpass federal requirements Utilized best practices and workflow improvement methodologies to continuously improve client processesMaintained relationships between Cerner and the client, in order to provide appropriate escalation of issues and solution benefitsEffectively communicated status updates of tasks and project plans to internal and external team membersLed weekly client calls and client events at client locations and at headquarters Managed and updated client documents to reflect design decisions and deliverable completion statusPerformed quantitative and qualitative analysis of order and order set utilization at facility level Contributed to team financial objectives by maximizing efficiency and billabilityProvided solution functionality support and delivery strategy to the clientTrained clients on front end software processes and solution maintenance

Conducted research focused on state laws and regulations governing health facility licensure requirements, including the recognition of accreditation Prepared reports for business development department in order to determine feasibility and potential market for new service offeringsReviewed and updated current documents that contain state recognitions for all of the Joint Commission's accreditation and certification programs Conducted research on specified health priority initiatives

Aided various departments implementing Digital Network Enhancement project, including Sales, Marketing and Customer ServiceActed as an information liaison between administration and customer service representativesPerformed audits on customer accounts, ensuring customers were received subscribed services

Interacted with over 50 customers per day, sharing product knowledgeAssisted customers in opening checking and savings accounts and provided customer service for existing accountsSelected by manager to train and supervise three new hiresMaintained, balanced and conducted audits on the bank vault, coin vault, ATM and cash drawersPerformed account transactions and reconciliation tasks