Muneer Sha Shamsudeen Email & Phone Number

United Arab Emirates

Vehicle Reception: Efficiently receive and document customer vehicles for service.Premium Vehicle Handling: Serve as the dedicated Service Advisor for premium GENESIS vehicles, ensuring top-tier service.Service Order Preparation: Accurately prepare service orders by thoroughly explaining customer concerns and comments.Customer Test Drives: Conduct test drives with customers to validate and address their vehicle concerns.Estimation and Explanation: Provide precise job estimates and clearly explain the necessary work to customers.Issue Resolution: Ensure customer concerns are resolved by effectively coordinating with the maintenance team.Customer Communication: Keep customers informed about any updates regarding their vehicles.Notification of Completion: Contact customers promptly when their vehicles are ready for pickup.Vehicle Handover: Deliver vehicles to customers with a detailed explanation of the completed work.Technical Support: Offer technical advice to support the team with troubleshooting and problem resolution.Customer Complaint Management: Handle customer complaints and suggestions to maintain high satisfaction levels.Warranty Coordination: Manage warranty claims and coordination for Hyundai and GENESIS vehicles.Value-Added Services: Promote and sell value-added services to enhance customer experience and satisfaction.

Repair Order Preparation: Accurately prepare repair orders (RO) by detailing symptoms, issues, and causes identified, as well as specifying the required repairs and services.Complaint Diagnosis: Diagnose vehicle complaints by conducting test drives with customers to experience and understand their concerns.Client Communication: Clearly explain vehicle complaints and service requirements to clients, ensuring they are well-informed.Work Estimation: Provide precise estimates for the necessary work and communicate these details effectively to customers.Work Coordination and Supervision: Oversee and coordinate the service work, ensuring tasks are completed efficiently and to the required standards.Warranty Claim Management: Handle the warranty claiming process for vehicles, ensuring compliance with company policies and procedures.

Bachelor Of Technology (B-Tech), Mechanical Engineering

Higher Secondary Certificate

Secondary School Certificate

Bachelor Of Engineering - Be, Mechanical Engineering