Muneer Sultan Email & Phone Number

Karāchi, Sindh, Pakistan

Overseeing Marketing, E-commerce and Customer Support Functions

Pakistan

Toronto, Ontario, Canada

• Spearheaded Student Services department at Yorkville University Ontario Campus, servicing all Ontario Campus students from the Bachelor of Business Administration, Bachelor of Interior Design and Bachelor of Creative.
• Improved student retention by pro-active counseling of students.
• Assisted students in resolving their queries, concerns and complaints and linked them with relevant resources for resolution of their issues in the most efficient manner and to ensure highest student satisfaction.
• Managed term registrations, add / drop courses; processing leave of absences, program withdrawals & re-instatements; assisting students on academic probation and eligible for dismissal with their appeals.
• Trained new employees and offered the team continuous support to deliver exceptional customer service.
• Joined as Program Advisor for the BBA Program, also handled BID Program before given the responsibility to run the student services department.

Toronto, Canada

• Served as Program Advisor for BBA, BID and BCA Programs

Rexdale Supercentre

• Promoted thrice in a span of 18 months.
• Effectively lead, coached and developed a team of associates, managed P&L, made operational and merchandising decisions across multiple departments in order to deliver an excellent customer experience and handled.
• Ensured company policies and standards were followed and executed at all times.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Dubai, United Arab Emirates

• Played a key role in doubling the volume of undergraduate applications over the last 4 years and over 15% growth in MEA region on year-on-year basis through improved student, counselor and agent engagement.
• Won Hult President’s Global Star Award in 2017; crowned as the best Manager across EMEA Region in 2016 and received employee of the month award in MEASA Region in 2015.
• Represented Hult at educational fairs, school visits, campus open days etc. and provided guidance on step by step admission & visa processes along with available scholarships & financing options to prospective.
• Followed-up with the applicants for necessary documents, scheduling their interviews, payments and arrival information to ensure smooth check-in & registration.
• Coordinated with admissions for application decisions & credit assessment for transfer applicants.
• Formulated appeals in support of borderline applications & prepared them for Dean's assessments.

London, United Kingdom

• Assumed accountability for the stores while managing the shifts and ensured the stores were in compliance with all legal, safe and secure processes at all times.
• Managed and developed store teams with a focus to make stores great place to work, deliver great shopping experience for the customers and thus ensure that the stores surpass the weekly sales targets.
• Planned and scheduled available resources to achieve optimal performance at all times and was appreciated numerous times by the management.
• Supervised day to day operations relevant to price & promotion control, implementation of merchandising guidelines, code check, reductions and disposals, deliveries, replenishment of stock and focus on availability.

Karachi, Pakistan

• Restructured overall HR policy. Hired new staff and trained both new and old staff in line with the new business requirements. Expanded business operations through new channels and territories.
• Focused on brand building, media partnerships, marketing & image promotion, digital & social media presence, periodic in-store activations, customers’ databases, strengthening relationships with brand partners.
• Received 1st ever Brand of the Year Award and maintained steady 13% growth even under recession.

Karachi, Pakistan

• Joined as Corporate Communications Manager to improve brand visibility through strategic circulation and branding of stands. Formulated key alliances and enhanced exposure with the business community.
• Increased monthly average revenue from Rs. 0.5 Million to Rs. 1.5 Million within 6 months when promoted as Senior Marketing Manager and was asked to lead the business development efforts in the south region.
• Liaised with key clients & agencies and managed corporate communication.

Karachi, Pakistan

• Worked with the distribution company as a consultant to improve the following:
• Enhanced brand visibility of Nokia, Sony and Panasonic in Pakistan.
• Channel development and retail network expansion.
• Establishment of corporate sales division.
• Reviewing monthly sales figures against the forecasts and performing SWOT analysis.
• Enhanced cooperation and support from the partner brands.

Karachi, Pakistan

• Started Pakistan office, hired and trained the staff and reported profits in the very first year.
• Launched new events; established key partnerships and managed event planning and budgeting; event sales, marketing & PR; creative & publicity material; corporate communication; HR planning; databases compilation.
• Pitched, secured & serviced a number of key accounts for advertising and PR divisions.

Karachi, Pakistan

• Designed Pakistan’s first ever platform to promote women equality, development and empowerment in partnership with the Federal and Provincial Ministries, UN Organizations and relevant NGOs. Also designed Pakistan’s.
• Established strategic partnerships and developed business through key personal contacts. (Rs. 10 Million)
• Managed project planning and budgeting; content development along with designing and production of publicity materials; clients and visitors databases; clients’ facilitation system; event logistics and vendors.

Karachi, Pakistan

• Designed numerous events such as ITCN Asia 2004, ITCN Saudi Arabia 2004, Health Asia 2005, Textile Asia 2005, ITIF Asia 2005, Engineering Asia 2005, Build Asia 2005, Auto & Transport Asia 2005, ICIB 2005 Conference.
• Managed content development along with design & development of event publicity materials; exhibitors, sponsors, speakers and delegates facilitation; event logistics and vendors coordination; pre-event, during event and.
• Promoted as Manager Projects and was constantly appreciated for contributions.