Muneeza Mirza Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Representing BBC Studios 'Major Projects' function in ANZ.Project Manager for Bluey's World - an immersive experience for Bluey fans, now live in Brisbane, Australia since Nov'24.

Sydney, New South Wales, Australia

Planning, execution & commerical responsibility for key strategic experiences and original live entertainment events (Fever Originals)

London, United Kingdom

In 2020 I joined BBC Studios 'Major Projects' team. This team exclusively manages projects classified as 'Major' by BBC Senior Exec Committee (criteria: scope, budget, urgency, impact). Successfully led & delivered three major projects for BBC Studios while collaborating closely with Senior Execs, Business Leads, Business Partners (HR, Legal, Tech, Finance). In this role I mentored two Associate Project Managers.Project 1: Customer segmentation program impacting global sales team & clients across EMEA, APAC and Americas.- Built business case. Secured Board buy-in.- Developed project plan & delivery roadmaps. Identified risks & issues, mitigation strategies.- Created stakeholder engagement strategy by region. Built strong relationships with key stakeholders. - Set-up & ran project governance + reporting framework. Project 2: Launch of digital iteration of flagship trade event: "Showcase".- High profile event; considered premium brand asset due to 45 year history. Transition of physical to digital event required in 2021 due to pandemic. Led cross-functional project teams, provided guidance, motivation, and direction to ensure readiness for hard deadline.- Led project governance incl. Steering Committee, Working Groups, Daily Stand-ups, collaboration workshops. Utilised Board meetings for escalations & sign-offs.- Managed end-to-end delivery.- Project was delivered on time, in scope & under budget.Project 3: Global offices transition to hybrid working impacting 5000+ staff members across multiple sites.- Led senior management during an uncertain time to agree renewed approach to People, Property & Policy.- Conducted staff surveys & held focus groups. Created feedback loop. Used Test & Learn approach for phased delivery across all sites.- Initiated, mobilised & led new staff body (‘Culture Champions’) to facilitate transition to new ways of working.- Delivered project with strong leadership, ensuring mix of sensitivity & pragmatism throughout.

In this role I managed complex, high profile, high impact change. The role heavily involved building and maintaining strong relationships of trust & credibility with key stakeholders i.e. Senior Business Leads, Delivery Teams, External parties. Project 1: Migration of 6m live customer records to new platform. - Ensured change was delivered with minimal to no impact on customer & revenue. This was a high pressure/high profile project as scope included entire business backbook. - Ran A|B tests on multiple test groups prior to hard launch.- Represented project in Exec meetings. Provided status updates on all workstreams.- Received recognition from business for prudent & timely delivery of project.Project 2: Managed 'Brexit' project following the announcement of UK leaving the EU, requiring the company to set up a new HQ in an EU location to maintain business passporting rights.- Reached out to financial regulators across Europe to begin building relations and fact finding.- Created detailed scoring matrix comparing 6 potential EU locations against key criteria. - Supported CFO & Company Secretary (Project Sponsors) with Board reports & recommendations.- Worked closely with legal & compliance consultants on potential fits.- Supported senior management in negotiations with regulators. - Project concluded with successful formation of new EU HQ.Project 3: Transition (upgrade) of business policies & processes to ensure compliance with new EU regulation "Insurance Distribution Directive".- Responsible for delivery across 10 EU locations (same hard deadline).- Led gap analysis to understand as-is vs to-be state.- Secured prioritisation of activities & mobilised delivery teams to meet deadline.- Established governance framework to ensure all relevant parties remained up-to-date on progress, risks & issues, escalations. - Maintained robust project documentation for future auditing.- Program delivered successfully & in time across all locations.

Client-facing role, focused on business development and customer experience optimisation objectives.Project 1: Product development of new insurance product for PlayStation4. - Joined the Business Development and Client Management team for this client-facing product development project with Sony Interactive Entertainment Europe.- Led project from initial brief, proposal, revenue forecasting, customer journey mapping, product development through to product launch. - Facilitated collaboration workshops; converted brainstorming sessions into project deliverables.- Built positive working relationship with client team, focusing on value creation for end-customer and realisation of mutual objectives.- Project concluded with successful launch of new insurance product promoted through digital channels.Project 2: Customer comms capability upgrade through procurement of new comms platform to enable event-based, personalised comms.- End-to-end customer journeys and comms stages mapped. Workshopped & identified upgraded customer comms strategy. - Drafted functional requirements for RFI. Led business & tech teams from RFI to partner selection, integration & project close.- Collaborated closely with partner teams to ensure successful integration of new platform.- Project enabled improved NPS, 10% reduction in complaints, £1.5m cost savings pa.

Uk & Ire

- Managed strategic & commercial joint ventures (white-label, lead generation) with major partners such as Barclays, Tesco, PayPal, Live Nation Ent. etc. Incl. building revenue forecasting models, proposal decks, client presentations, account management.

London, United Kingdom

- Led process improvement initiatives across business and partner websites aimed at improving customer journeys, optimising UI, reducing stages to checkout. - Led end-to-end customer experience process mapping.

Sydney, Australia

Project 1: Managed call centre outsourcing program to the Philippines- Supported business leaders through RFP, partner selection, partner onboarding. Was based in Manila for two weeks overseeing process embedding & go-live. Gained critical experience working with international teams onsite. Project 2: Led corporate responsibility project, was based in Romania for four weeks. - Maintained internal corp blog and represented company in several PR activities incl. interviews with leading newspapers (The Australian). Company received nomination for ‘Best HR Corporate Responsibility Strategy’ at the Australian HR Awards [2011].

- Responsible for supporting corporate and commercial brands including maintenance of websites and intranet - Supported execution of online and offline marketing strategies including email marketing, social media, Google Adwords, print media, events and merchandising- Managed end-to-end marketing campaign of a 75 second television commercial in conjunction with internal product team and external advertising agency.- Key liaison between the company and public relations/marketing partners and external contacts

Sydney, New South Wales, Australia

- High performer amongst a competitive phone based sales team. Constantly exceeded sales targets and was awarded ‘Best Sales Consultants’ for five consecutive months (Sept - Jan).- Daily responsibilities included handling inbound and outbound customer enquiries, following a ten stage sales process, (including negotiation and closing of sales) and completing sales reports.- Selected by team leaders to conducted product and sales training at 6 month mark.- Provided mentoring to new hires.

Master Of International Business

Inducted into the international honour society, Beta Gamma Sigma.

Lean Six Sigma Project Management

Education record