Munei Mphaphuli Email & Phone Number

Structuring the deal according to the client's documents providedAssessing the affordability of the car that the client wantsApproving the deal if the clients meets the requirements and affordability Sending outcomes of the deal to the dealership Restructuring the deal as per client's KYC and FICA documents providedEnsuring that the client's documents are still within the validations period before assessing the incomeAssessing the client's income according to the income policy as per national credit act (NCA)sending an email to credit to assist with approval of the vehicle finance if the deal needs to be assessed furtherSending communication to sales support according to the region which the client applied for finance to assist with approvals if we are unable to send ready to invoice to the dealership.Sending out a contract if the deal is approvedConducting telephonic validations for confirmation of employment if there are some discrepancies with the client's documents.Administrator

Johanesburg

Taking inbound and outbound calls for up to 60+ clients per day using computer and call center software systemsContact Clients to update their accounts and ensure that the client profiles are FICA compliant, within set targets communicated.Using strong product knowledge and problem solving skills to assist customers with their concernsEnsuring accuracy of data by keeping track of all customer calls via spreedshets and company softwareLearning about company’s products/services and remaining up to date with any changes Resolving customer queries through phone and emailsBuild customer loyalty by follow-up of customer callsManage and update customer databases with the status of each customer. Understanding FNB accounts statues, as well as common product and servicesSending daily stats to management for the accounts that i worked on for the day.Monitor and report on KPIs regularly

Edenvale, Gauteng, South Africa

Drive sales productivity and customer satisfaction within client's retail location Capturing new cellphone contracts and renewal of contracts on the system Complete all paperwork relating to a saleRespond to new and current client base regarding complaints and service enquiries Process information/merchandise through POS register system.Follow up with the client to make sure they are satisfied with the products and services

Re5

Finance And Accounting, Accounting

Advanced Diploma, Accounting Science