Munendra Moon Email & Phone Number

Mumbai, Maharashtra, India

Key Responsibilities:• Managed end-to-end network operations for MPLS, Internet (wireline and wireless) services across PAN India, supporting RBI and member banks' sites.• Designed and implemented solutions for SD-WAN, MPLS, and cybersecurity infrastructure.• Led vendor evaluation and selection processes for IP network technologies tailored to the BFSI sector.• Ensured adherence to industry best practices by implementing and documenting standardized processes.• Spearheaded the design and deployment of a Network Operations Center (NOC) for efficient network monitoring.Key Achievements:• Enhanced network reliability, achieving a system uptime of 99.9975% for MPLS and 99.85% SLA compliance for internet leased lines.• Implemented robust network security measures, reducing cybersecurity incidents by 10%.• Identified and executed process, tool, and technology enhancements, optimizing the existing network setup.

Navi Mumbai

Key Responsibilities:• Led integration, testing, deployment, and support for services like SD-WAN, FTTX, MPLS, ILL, SIP Trunk, Wi-Fi, IP Centrex, and cloud products.• Managed O2A, T2R, and P2B processes for retail and enterprise services.• Collaborated with teams to resolve operational issues efficiently.• Developed monitoring dashboards and implemented instrumentation for IT/Telecom/IP networks.Key Achievements:• Delivered platform upgrades and migrations with zero downtime.• Received multiple excellence awards for leadership and efficiency.• Operationalized IT BSS/OSS stacks for VoLTE, FTTX, MPLS, ILL and IMS-based services.• Rolled out critical business processes, including O2A and T2R.• Migrated VoLTE to VVM and RCS for 10,000+ live customers.

Mumbai Area, India

Key Responsibilities:• Led 4G testing in the OSS/BSS domain as QC Lead and managed technical operations as Application Lead.• Defined test strategies, established a Testing Centre of Excellence, and ensured system reliability.• Institutionalized incident, problem, and change management processes.• Delivered product training, defined SLAs, and streamlined production support handovers.• Balanced resource allocation for development and critical defect resolution.Key Achievements:• Presented two successful project demos to Chairman Shri Mukesh Ambani.• Deployed four mature builds, enabling LTE and FTTH customer acquisitions.• Set up OSS/BSS environments for 4G rollout.• Led a successful Wi-Fi Free Trial POC, earning recognition from leadership.• Played a key role as Test Manager and System Integrator in the BSS/OSS rollout for 4G.

Dakc, Navi Mumbai

Key Responsibilities:• Led quality control for multiple projects, ensuring successful outcomes.• Defined product strategies, roadmaps, and market potential in collaboration with cross-functional teams.• Conducted technology evaluations, POCs, and R&D, securing budget approvals for innovative ideas.• Delivered product training and established SLAs and escalation matrices for handovers.• Balanced resource allocation between development projects and urgent production issues. Key Achievements:• Delivered key systems and services, including INRich, HTTP call-through, Reliance Global Call, Rnet unified communication, 3G VOD, and a mobile learning app.• Contributed to achieving CMMI Level 3 certification as an SEPG member, with plans for Level 5.• Earned Distinguished Engineer awards in August 2008 and Q1 2011 for exceptional contributions.

Navi Mumbai

Key Responsibilities:• Conducted training on signal processing and telecom subjects for engineering students.• Guided students on projects, enabling presentations at national conferences.• Coordinated the college’s NBA accreditation process, including audits and budgeting.• Organized cultural and social activities within the college.Key Achievements:• Secured NBA certification for the college.• Mentored 100+ students on Electronics and Communications projects.• Led state and national-level conferences, fostering industry-institute collaboration.• Published a paper on "Automatic Speaker Recognition" at an international conference in San Francisco, USA.

Master Of Technology - Mtech, Electrical, Electronics And Communications Engineering, 6.4

Activities and Societies: Technical Paper presentation, Social activities

M.Tech, Electronics, 1St Class

Activities and Societies: Published a paper on Automatic Speaker Recognition in International Conference ‘IASTED’, San Francisco.

Bachelor Of Engineering, Electronics Engg, 1St Class

Activities and Societies: Completed NCC-Airwing C certificate and also cleared Pilot Aptitude Tests which is used as a pre-employment.