•Maintaining customer information and ensuring efficient data retrieval as required for core decision making.•Writing stored procedures, triggers and monitoring performance to ensure efficient data retrieval•Configured, Installed and maintained hardware and software equipment, while upgrading 220 workstations operating system across the hospital departments to maintain efficiency.•Collaborated with over 15+ vendors to manage licensing/maintenance agreements and resolve IT-related issues.•Consistently maintaining 98% uptime by monitoring alerts, performing routine server audits and implementing system redundancy and high availability.•Increased effective bandwidth by at least 15% by reducing unjustified bandwidth allocations.•Design and implementing infrastructure and application hardening methodologies (Server, Storage, Network, User Endpoints) including least privileges, firewall policies, access control, SSO, IPS, Encryption..Etc.•Ensuring escalated service requests & SLA’s are handled in a timely manner.•Identifying key areas for improvement.•Drive continuous improvement for ITSM (IT Service Management)

•Updated and created provisioning scripts to setup new operating systems and software for supported platforms•Setup and maintained NetApp and Oracle ZFS Appliances•Consolidated servers at numerous smaller remote data centers to three central data centers•Managed Backups for critical data which was stored on more than 70 servers•Proposed more efficient call script to reduce average customer handling time, which was well received and implemented by management•Consulted in the redesign of a company’s website, resulting in a 25% increase in traffic.•Provided hands-on leadership in the configuration and maintenance of network hardware, DNs, DHCP, switching, routing, and other essential network services such as administration cisco switches, routers, mikrotik/pfsense (firewall rules) and essential software updates. •Recommend, specify and manage the implementation of network equipment and applications

•Brought the company’s network up to industry standards, ensuring 97% uptime.•Configured and deployed 92 users’ desktop hardware and software after a company-wide upgrade. •Monitor server event logs, performance logs, growth of data on the network, and checking the status of nightly server backups•Designed, implement and manage global network architecture (LAN/WAN, connectivity, firewall and user policies.)•Ensured network security through appropriate controls, policies and deployment of systems while performing regular audits.