Client Support and Communication• Actively listened to client concerns, providing timely and effective technical support. • Logged and tracked client interactions using Enterpryze systems to ensure accurate and efficient record-keeping.Quotations and Reporting• Generated accurate quotations for clients, tailored to their specific needs and requirements. • Compiled detailed reports by obtaining and recording relevant data, ensuring thorough documentation.Complaint Handling and Returns Processing • Managed client complaints with professionalism, facilitating smooth processing of returns and resolutions.Equipment Maintenance• Ensured all equipment was consistently updated and met the required standards for optimal performance.Process Monitoring and Optimization• Monitored Zoho processes, assessing efficiency in line with Equiserve’s operational needs and identifying areas for improvement.Sales and Upselling Opportunities• Proactively identified opportunities to upsell additional products and services, contributing to revenue growth.

Hands-on Training and Shadowing• Collaborated closely with senior Java developers for hands-on training and practical experience. • Shadowed testers to gain insight into software testing practices and methodologies. SQL Data Extraction• Developed and executed SQL queries/scripts to extract data from DWS servers, ensuring accurate and efficient data retrieval.Communication• Maintained professional communication with clients, both verbally and in writing, ensuring clear and effective collaboration. • Worked within a global Software Development organization, fostering efficient communication and teamwork across diverse teams.Technical Skills and Knowledge• Gained proficiency in core technologies such as Java, JavaScript, HTML, and SQL. • Actively participated in analysis and design meetings for new projects, contributing to discussions on client needs and software requirements. • Assisted in the design phase of projects, working alongside senior developers to ensure alignment with client objectives.Coding and Development• Developed application code in line with project requirements, under the guidance of experienced developers. • Gained hands-on experience with development tools such as Maven, Jira, and Confluence.Agile Methodology• Actively participated in iterative development cycles, deploying solutions to production at the end of each iteration in adherence to Agile practices.