FIIT Tours – Closing of sales, taking care of entire operations including designing international & domestic tour as per client’s requirement, costing, coordinating with international suppliers, booking international tickets as per the tour & booking Eurails. Lower costs through driving preferred supplier and online booking tool adoption, and through CO emissions tracking Handling Corporate booking & Liasoning with them.Cost/Benefit analysis of existing travel program and effectiveness including contracts, vendors, travel spend, operational processes, travel management company, online booking tool, credit card reconciliation, MIS data and reporting, travel policy compliance, corporate sustainability, and security and risk management Development and implementation of efficient and effective travel program and processes for corporate travel reservations, meetings, groups, conferences, and corporate sustainability. Monitor vendor service levels to ensure compliance, increase customer service satisfaction, and lower cost • Investigate and resolve all travel related issues, Monitor compliance and quality of program through measuring cost savings, MIS and data reporting, traveller surveys and feedback • Consistent analysis and monitoring of data for supplier market share, spend and trends

Recently conducted interviews and research for a BBC documentary on British genealogy series that has aired on the BBC since 2004. Researched on family history and the Gujarati diaspora in East Africa and the UK. Its a fascinating opportunity to learn more about this extraordinary land.

 As a Franchisee Manager I am responsible for running the branch smoothly  Creates and maintains service contracts for group and individual travels Updates rules, regulations and current affairs on airline, rail and buses  Builds new client relationship as well as maintains the existing one through effective service Offers travel packages and travel products to customers Planning & implementing sales strategies and Helping my team in designing itineraries, costing and ensuring smooth operations on a day to day basis. Helping the team to close sales, taking care of entire operations including designing international & domestic tour as per client’s requirement, costing, and coordinating with Head office  Responding to the queries within agreed time. And maintaining reports to ensure retrieval of information as and when required.  Responsible for collecting payment for accommodations and transportation from customers  Handles tasks like Planning, arranging, describing and selling promotional travel incentives and itinerary tour packages by various travel carriers  Provides customer with publications and brochures that contains travel information, like local customs, and foreign country regulations  Assist clients in reservations, finding travel package, charges, transfers and cancellations  Provides information to customer on mode of transportation, financial considerations, travel dates, and accommodations required

 Responsible for booking international and domestic reservations for rail tickets, air travel, hotel and car rentals  Handles customer queries and provides alternatives for customer travel in cases of emergency situations  Selling of International GIT Tours with entire operations including visa coordination, ticketing & insurance.  Selling of Domestic Destinations, designing itineraries, booking of hotels & transport as per requirement.  Ticketing – Doing International & Domestic ticketing on Galileo Handling sales of Cosmos & Globus, and other international cruises.