Mohammad Munim M. Email & Phone Number

Saskatoon, Sk, Ca

Regina, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

The Role was to deliver financial support over the phone to the mutual fund advisors and clients of Ci Global Asset Management. Responsibilities were as below,-Provide accurate, courteous and timely service to incoming telephone, e-mail and chat customer inquiries from various stakeholders regarding products, policies and procedures, and/or account related inquiries-Ensure a positive client experience is delivered by providing high quality customer service to new and existing clients-Investigate and research account-related issues and determine the appropriate actions that need to be taken to achieve resolution to such issues-Ensure that follow-ups are resolved within a timely manner and all service level agreements are met-Liaise with internal and external business units to effectively process and/or complete the request-Assist with special projects/tasks as assigned by management

Regina, Saskatchewan, Canada

- Give every customer immediate as well as undivided attention; follow through on all customerquestions plus requests; surprise delight the customers with consistent delightful service- Assist in controlling customer flow backed up lines; help to reduce waiting time for customers- Follow all cash handling procedures- Keep the customer service department clean well stocked as well as organized, as needed sweepfloors, shovel snow and maintain the cleaning checklist logs- Follow as well as comply with all applicable sanitation procedures adhere to safe work process- Follow established procedures to report errors in retail pricing

Dhaka, Bangladesh

Was stationed at head office in an especially formed experienced sales team, responsible for target based sales, service, operations and relationship management with big volume individual and corporate customers for deposit marketing.Distinctions:• Awarded The Top Performers (Corporate) in deposit campaign held in December 2017.

Dhaka, Bangladesh

In-charge of both Deposits/Liabilities marketing and operations team and all of its activities. These activities included service, operations, marketing and sales of all Deposit products. Responsibilities further spanned gathering data from branches and creating reports for supervisors and regulatory authorities and provide training to both operations and service employees. The marketing & Sales team consisted of average 20+ personnel; the operations team consisted 3 personnel who also provided customer service. Distinctions:• Increased efficiencies of deposit operations and enlarged the sales team from 8 to 20+ personnel.• Created SOPs for departmental products and operations which was absent when I took over.• Was the member secretary of the CAMLCO committee.• Completed a time consuming regulatory requirements using an innovative excel technique within a week instead of taking months. It was required to include some extra customer information to all the new and previous customer account opening forms by the central bank. The number of Forms was over 800 and it was suggested by the management to manually create and print all the sheets (Each sheet containing different information) and place these in the forms. I spared few hours to develop a workaround in excel as I had most of the information digitally and printed all the sheets within next day. Later tasked the operations team to place the sheets using the rest of the week.

Dhaka, Bangladesh

In-charge of Deposits/Liabilities operations and services team consisting 8 personnel. Responsibilities covered all the service and operations related activities including gather reports from branches and creating reports for supervisors and regulatory authorities. Furthermore, providing training to the new employees of the department was one of the duties.Distinctions:• Reduced up to 90% of operations delay and mistakes by personally developing excel generated office notes and calculations which were previously handled manually.• Automated various reporting like Balance Statements, Tax certificates etc. through self-developed excel sheets and equations, which reduced the service delivery time to customer significantly. For example previously it took 20-60 minutes, which was reduced to 2-5 minutes to create a Tax Certificate.• Used advanced data manipulation technique in excel to deliver special reports to management from time to time which was previously done manually, taking up to 10 times of more time, effort and manpower to complete.• Landed a successful data migration process from old to new software through working alongside the developer company to help developing algorithms, flow-charts etc. The data included details of customer and account information with accounting transactions related to deposit inflow and outflow.• Most of the above mentioned and many more was achieved with the use of self-taught Excel knowledge and proper googling.

Dhaka, Bangladesh

Team Leader of Sales team including maximum 13 personnel responsible for target based Sales of deposit products. In addition, collection and making of reports to supervisor of weekly visit plan, sales plan and monthly target achievement report.

Dhaka, Bangladesh

Member of the deposit sales team and responsible for target based sales of deposit products.

Master Of Business Administration (M.B.A.), Human Resources Management

Bachelor Of Business Administration (B.B.A.), Management

Higher Secondary School Certificate, Business Studies

Secondary School Certificate, Humanities