Munique Crespo Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Winnipeg E Região, Canadá

Winnipeg E Região, Canadá

 Coordinates the work of sales team in their CRM (ACT) activities by coaching and providing training on system’s functionalities and data entry management ensuring high accuracy and integrity of database. Supervised, tracked, analyzed and reported on the work of telemarketers, monitoring campaign results, closing rates and impacts on sales. Demonstrated critical and logical thinking working as CRM specialist as key user and data steward to VP of Sales & Marketing and Managers. Assisted sales manager as a point of contact to corporate clients by phone and email. Ensured the team sales pipelines were accurate and up to date, identifying opportunities at their managed accounts and monitoring new application’s errors, pricing adjustments and promo codes. Developed and managed reports quarterly to members of the board on various metrics (YoY/MoM, sales initiatives results, terminations, sales revenue and customers’ retention rates). Demonstrated key assistance on the implementation of various sales and marketing projects including customers retention campaigns, franchise promotions, re-structing the partnership program- ASP (Accounting Service Provider) by implementing new processes, tiers and benefits, marketing contests, reviewing brochures and introducing new services. Supported in the planning and execution of marketing campaigns, promotions, trade shows and product launches.

Post Graduation Certificate, Data Science

Business Intelligence

Post-Graduate International Business Certificate, International Business/ International Marketing

Relevant Coursework Included: International Marketing, International Market Entry Strategies, Legal Aspects of International Business.

Bachelor, International Relations And Affairs