Passionate about blending creativity and technology, I hold a Science degree in Digital Design with a focus on Graphic Design. With experience in Design and Photography, I embarked on an entrepreneurial journey to elevate customer service and positively impact my community. My goal? To make ME VALIN the go-to name for real estate photography in Virginia, delivering top-notch quality every time! 📸✨ #RealEstatePhotography #Entrepreneurship #CommunityImpact

• Directly accountable for ten departments, providing support to eight directly reporting Department Managers who in turn managed over 100+ associates;• Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team;• Coached and developed store associates with company policies and procedures;• Conducted yearly performance reviews to organize training and development for staff;• Led teams in planning, implementation and execution of merchandising and operating initiatives;• Achieved or exceeded business plans on consistent basis by engaging employees in key processes;• Collaborated with department heads to identify opportunities, develop timely solutions and create action plans;• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance;• Encouraged professional growth and talent development in associates to increase performance in all areas and promotions;• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals;• Approved regular payroll submissions for employees;• Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels;• Walked through store areas to identify and proactively resolve issues negatively impacting operations;• Maintained organized store, responded to customer complaints and answered questions quickly;• Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies;• Maintained price accuracy of goods and ensured adequate stock levels;• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget;• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings;

(General Merchandising/Health and Beauty Care Manager)• Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows;• Performed key tasks to promote inviting grocery store appearance;• Delegated tasks and duties to HBC/GM staff and clearly communicated timeframes for completion;• Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers;• Engaged customers and provided very high level of service and support, helping find desired products and items;• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports;• Trained and guided team members to maintain high productivity and performance metrics;• Managed purchasing, sales, marketing and customer account operations efficiently;• Selected items for specials and marked down items to reduce losses;• Rotated merchandise and displays to feature new products and promotions;• Reconciled daily sales transactions to balance and log day-to-day revenue;• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success;• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation;• Managed inventory control, cash control, and store opening and closing procedures;

• Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing;• Transported merchandise to sales floor and replenished out-of-stock and low-stock items;• Stocked shelves, racks, and cases with new or transferred merchandise;• Inspected incoming and outgoing shipments to verify accuracy and prevent errors;• Updated pricing by changing labels and signage for short-term promotions and final clearances;• Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked;• Identified issues, analyzed information and provided solutions to problems;• Regularly collaborated with the general merchandising, front end, and grocery departments to achieve store success and customer satisfaction;• Exceeded goals through effective task prioritization and great work ethic;• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment;• Received and processed stock into inventory management system;• Greeted store customers and discussed needs;• Addressed customer complaints and requests by resolution or escalation;

• Created an emotional connection with the Solebrity brand developing innovative designs including an original artworks to drive a significantly demand for their app; • Created compelling layouts of Snapchat® filters through elevated use of typography, color and photography illustrations for various organizations;• Used interactive design elements to create more engaging user experience;• Suggested and recommended techniques, methods and media best suited to produce desired visual effects;• Used Adobe Photoshop, Adobe Fireworks and Adobe Indesign to develop new images;• Collaborated with other designers to create visually appealing graphics for range of digital media;• Utilized typography techniques to create compelling designs;• Implemented feedback and suggestions from CEO to improve designs;• Developed innovative designs for variety of clients in graphic design industry;• Applied color theory and composition techniques to construct appealing designs;• Developed graphics and visual content for social media campaigns;

• Managed multiple simultaneous email campaigns from start to finish;• Conducted formal presentations to inform senior-level audiences;• Collaborated with cross-functional teams to develop and implement market research strategies;• Generated reports to support development and implementation of marketing plans;• Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects;• Offered client training services via Clickmeeting Tool and online interaction to streamline onboarding process for newly implemented systems;• Developed strategic plans for day-to-day financial operations;• Oversaw media, catalog and instructional areas;• Strategized and implemented email personalization and dynamic content;

• Maximized client outreach, developing websites to effectively market services for the following categories: Electronic Government (e-Government / e-Gov) and Target Audience and Society (G2C / Government-Citizen, G2E / Government Enterprises, GSP / Public Server Government, G2I / Government-Investor, G2G / Government-Government); • Mapped user journey end-to-end using information architecture diagrams, user flows, wireframes and paper and prototypes;• Used and contributed to style guides and other design documentation to maintain coherent information and interaction design patterns;• Planned website development, converting mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions;• Oversaw technical issues and troubleshooting requests to resolve user problems;• Developed technical solutions required to accommodate specific user-facing assets;• Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings;• Researched and proposed new solutions to make website more user-friendly and accessible;• Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert;• Used critical thinking to break down problems, evaluate solutions and make decisions; • Identified, documented and reported on technical factors impacting interface performance;• Collaborated with project managers and development team to brainstorm new ideas;• Studied user requirements to gain strong understanding of project initiatives and deadlines;• Collected, defined and translated user requirements into project designs and implementation plans;• Assisted with day-to-day operations, working efficiently and productively with all team members;• Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy;

• Anticipated design issues and proved to be proactive in developing effective solutions;• Researched and analyzed markets to identify trends and insights for promotional purposes;• Carefully prepared design layouts into prepress files for offset, web and digital printing;• Collaborated with art director, designers and marketing team; • Improved the overall aesthetic of the university's online presence; • Created and executed concepts for online campaigns;• Collaborated with marketing teams to create and design memorable and successful campaigns;• Developed storyboards, character designs and motion graphics for animation projects;• Skilled at working independently and collaboratively in a team environment;• Identified appropriate marketing channels and target customers for campaigns;• Created customized marketing materials to increase product awareness;• Managed multiple simultaneous email campaigns;• Worked effectively in fast-paced environments;

• Developed infographics to better communicate complex data;• Developed original designs for print media, magazines and newspapers;• Used interactive design elements to create more engaging user experience;• Developed graphics and visual content for social media campaigns;• Created original artwork for range of print, web and video projects;• Utilized typography techniques to create compelling designs;• Applied color theory and composition techniques to construct appealing designs;• Created logos, illustrations and typography for various organizations;• Created artwork for product packaging and promotional materials;• Collaborated with other designers to create visually appealing graphics for range of print and digital media;• Cultivated mobile-friendly designs for variety of platforms;

• Met with customers to present mockups and collect information for adjustments;• Completed final touches for projects such as images sizes and font selection;• Created digital image files for use in digital and traditional printing methods;• Developed creative design for print materials, brochures, banners, and signs;• Employed design fundamentals when selecting typography, composition, layout, and color in design work;• Collaborated with content and marketing teams to confirm design compliance with brand guidelines;

• Kept students on-task with proactive behavior modification and positive reinforcement strategies;• Graded and evaluated student assignments, papers, and course work;• Supported student physical, mental, and social development using classroom games and activities;• Incorporated exciting and engaging activities to achieve student participation and hands-on learning;• Facilitated small group activities and one-on-one instruction to meet individual student needs;• Supported different aged learners;• Facilitated group coaching sessions and provided individual coaching support;• Incorporated multiple types of teaching strategies into classroom with software application as Microsoft Office (Word, Excel, PowerPoint and Access), Adobe Systems (Adobe Fireworks and Adobe Flash) and Operating system (Microsoft Windows, Antivirus, Browsers and others utilities);