Munir Mahmood, Pmp Email & Phone Number

Abu Dhabi, United Arab Emirates

United Arab Emirates

Interacted with clients over the phone and emails by addressing their needs and pinpointing overall customer expectationsPrepared customer proposals in powerpoint or word format to present to the client.Handled face-to-face or online meetings with clients and stakeholders to brief on the deliverables and project achievements.Developed costing sheet of packages and private event using help of Excel ensuring that costs are well covered .Tracked and followed up on ongoing opportunities ensuring an 80% materialization of leads.Coordinated with other stakeholders like operations team , hotels, tour operators in rendering services to the client.Liased with the accounts department when handling payments from the client leading to a total collection of over AED 500000 in a span of 6 months.Resolved client complaints and grievances while managing their expectations and balancing the needs of the business as well.Trained new team members and ensured that they are briefed on all standard operating procedures.Negotiated with suppliers such as hotels henxe lowering the costs and maximizing gross margins.

Mombasa, Kenya

• Greeted and welcomed customers into the office.• Checked for flight fares and hotel booking prices requested by the customer• Customer Service- Coordinated with the customer, contacted customer for any limited time offers and travel packages.• Ensured that all visa processing documents have been provided by the customer before submission to the immigration department• Ensured that the monthly sales target was met.• Resolved customer complaints about issues regarding their itinerary.Achievements:-• Achieved a sales target of at least USD 4000 per month.• Served more than 50 walk- in customers per month• Attended to more than 100 telephone calls per working day

Mombasa, Kenya

During my internship, I undertook the following tasks as an aircraft technician:1. Inspected the aircraft wing for any signs of corrosion and then lubricated the the aircraft wing flaps and ailerons.2. Inspected the aircraft floor for any signs of corrosion after removing aircraft seats and the floor boards.3. Removed the aircraft wheel, checked the tube for any leakage, lubricated the bearings and then mounted it back.

Selangor, Malaysia

During the first month,I was placed at the Rasa plant which focussed on assembly of electric trains for the mega MRT project in Malaysia. I was then transferred to the Klang plant which works with MRO operations of KTMB( Keretapi Tanah Melayu Berhad) diesel locomotives, for the remaining two months. All in all, I managed to grab some handy skills and experience from various departments in the company such as machining operations, supply chain management and MRO operations.

Bachelor Of Engineering (B.Eng.), Aerospace Engineering

Lean Six Sigma Green Belt (Lssgb) Exam Prep

Activities and Societies: Successfully completed 30 contact hours towards Lean Six Sigma Green Belt (LSSGB) Exam Prep

Lean Six Sigma Black Belt (Lssbb) Exam Prep

Completed 12 contact hours towards Lean Six Sigma Black Belt (LSSBB) Exam Prep