Muniraj Kumar G Email & Phone Number

Rajkot, Gujarat, India

Warranty Claims management.Generating data for failure analysis and conducting ORC meeting for product improvement involving different department members.Technical literature updation like service bulletins.

Vadodara, Gujarat, India

Field complaint resolution & Customer satisfaction.Warranty settlement of dealers(installation, service coupons)Generating data for failure analysis and conducting ORC meeting for product improvement involving different department members.Product and dealer mechanic training calendar preparation.Stockyard operation and repair based on SOP.ISO system maintaining.Technical literature updation like service bulletins, service manual, operator manual, parts catalogue etc..

Pune, Maharashtra, India

Having 3+ years of experience with Strong knowledge in Product and Strong knowledge in MS Office (Word, Excel, PowerPoint, Outlook) and Work as Team Leader and Staff in a 10-Person's inbound And Out Bound Telemarketing unit, Warranty Data entry.• Including Training, work distribution and evaluating Employee’s performance, Preparing and Administering monthly and Annual Reports of Sales & Marketing Final Year Wise reports, providing oriented and training to new staff of Customer support team.• I am Handling incoming calls From Customer, provided product/Service/Spare related information and Raise Complaints if any concern that to forwarded through Case Contact Management System (CCMS) To Customer Support manager to Solve Technical Issue by field test.• Start my career in John Deere as a Customer support executive making outbound calls for Installation, JDE survey, CAV Calls, Social media complaints etc.

Nellore, Andhra Pradesh, India

 Provide a complete and written cost estimate for labour and parts to each customer. Comfortable with learning and explaining new technologies to customers when new innovations are implemented. Inspect the vehicle and recommend additional services as needed. Maruti Suzuki pin is 742201.