Muniraj K Email & Phone Number

Bangalore

A Problem Solver with a customer-first attitude, bringing in diverse experience in Process Improvement, Business Strategy, Operational Excellence, and Customer service. Innovative, Strategic Thinker, and Data-driven and groundbreaking results with 19 years of varied experience across various domains. Strong business acumen which gives me the advantage to collaborate with different teams like IT, Finance and Operations to achieve results.

Bengaluru, Karnataka, India

Reporting, Analysis, AR and Collections Providing insights of the business on different changes made by the business.  Competitors Analysis: Provide analysis on competitors. Comparing with Tesco numbers.  Promotion Analysis: Analysis to be done on Promotions given by the business, what cost is involved, sales driven by this promo & is it in line with forecast.  Provide support to the Clothing Finance Team by handling daily, weekly, and periodic reporting to various… Show more Reporting, Analysis, AR and Collections Providing insights of the business on different changes made by the business.  Competitors Analysis: Provide analysis on competitors. Comparing with Tesco numbers.  Promotion Analysis: Analysis to be done on Promotions given by the business, what cost is involved, sales driven by this promo & is it in line with forecast.  Provide support to the Clothing Finance Team by handling daily, weekly, and periodic reporting to various stakeholders in business.  Run SQL queries to fetch data from DW master validate output and report variances to budgets on a daily, weekly, and periodic basis. Creating business facing steering wheels and publishing investor relations data. Automated and Standardized reports to Improve efficiency. Proactively take updates on change program. Coach peers & team members where needed. Achieving Collection Targets on periodic basis and cash to be accounted on the oracle system. on daily basis when details are readily available.  Negotiating with customers with respect to outstanding invoices, process refunds AP/AR Offset, Raising Invoices and Credit Notes. Preparing the Debt Report, VAT Report & Finance Directors Reports. Administration/Liquidation cases to be actioned on priority. Show less

Bengaluru, Karnataka, India

Collections, Reporting (MIS), Cash Application, Advertising, Customer Service & Dispute Management Responsible for credit, collections, and customer service for a major US Client. Perform on the agreed process deliverables and maintaining standards by adhering to all the SLA.  Achieve monthly collection targets. Negotiating with customers with respect to outstanding invoices, process refunds and arranging a payment plan as per the company standards. Assigning accounts… Show more Collections, Reporting (MIS), Cash Application, Advertising, Customer Service & Dispute Management Responsible for credit, collections, and customer service for a major US Client. Perform on the agreed process deliverables and maintaining standards by adhering to all the SLA.  Achieve monthly collection targets. Negotiating with customers with respect to outstanding invoices, process refunds and arranging a payment plan as per the company standards. Assigning accounts to Collections Agencies and dealing with bankrupt accounts. Achieve the quarterly collection targets as per the metrics. Proactively Escalate issues that require intervention/ clarification from senior leadership. Ensure that all queries and emails are replied within 24 hours. Ensure that supervisor is informed proactively on any escalations. Show less

Bengaluru, Karnataka, India

Onetel (Telecommunications Company based in UK) Credit & Collections Collections Team is responsible for maximizing cash flow and minimizing our exposure to bad debt. Customer servicing to maintain exceptionally high customer expectation and satisfaction. Handling all Escalations , Mentoring agents, Cash Collection, Direct Debit Conversions.