Munira Madni Email & Phone Number

My duties include organising documentation and reports on all young people, looking after the education finances, organising external visits and supporting the teachers with day to day issues and IT problems that may arise.

Manchester, England, United Kingdom

My duties include organising fundraisers, finding venues and coordinate the volunteers. Maintaining the Social Media Sites. Administration work: data entry, booking and tracking meetings and the finances.

Manchester Area, United Kingdom

Manchester, United Kingdom

• My duties include working closely with the development team to offer 1st and 2nd line support to all Third-Party Intermediaries and Suppliers on the software products. Diagnosing the technical issues that the customers.
• Dealing with troubleshooting, escalating, and triaging all tickets that are raised in the support desk.Updating the JIRA service desk.
• Offer… Show more My duties include working closely with the development team to offer 1st and 2nd line support to all Third-Party Intermediaries and Suppliers on the software products. Diagnosing the technical issues.
• Offer technical support to customers on implementation and usage.
• To assist in the building and maintenance of a technical library of configuration and know-how for core applications.
• Assisting with the on-boarding of specific clients to the CRM system

Manchester, United Kingdom

As a QA analyst I was in charge of Quality control on a variety of products. Smoke testing, exploratory testing, end to end testing for web portals and our CRM system to make sure the customer received fewer bugs and eased their experience with our software. I wrote test cases for all our products and introduced stricter QA regulation on our desktop.

Manchester, United Kingdom

Didsbury, Manchester

• My duties included using ITIL best practice to ensure accurate recording of all reported, incidents, changes and service requests. Working in a demanding environment providing high levels of technical expertise for.
• To act as the single point of contact for all IT related requests and incident reporting, using a call logging system, logging calls with 3rd parties, incident management managing queues.
• Ensuring timely… Show more My duties included using ITIL best practice to ensure accurate recording of all reported, incidents, changes and service requests. Working in a demanding environment providing high levels of.
• Ensuring timely progression of all incidents and requests to ensure agreed SLAs are met, tracking of all incidents and escalation where appropriate and closure of all incidents on confirmation from the customer of.
• Addressing and network basics, mapping network drives, remote controlling PCs, logging in as local administrator, default builds, basic network troubleshooting, Active Directory, password resets and login.
• Setting up & connection of computer peripherals

Manchester, United Kingdom

When SSL International PLC was acquired by Reckitt Benckiser PLC my role expanded to include the duties below:SAP Technical Support included maintaining accounts, producing reports, licence control, installing SAP GUI, updating patches and providing quality technical advice to technical & non-technical colleagues.

Manchester, United Kingdom

• My duties included providing 1st line / 2nd line support to a business of 9000 colleagues, spread across 30 counties and 3 continents. This involved assisting them in hardware & software issues via phone, email and.
• PC builds using Symantec ghost for MS Windows. Desktop & Laptop handovers.
• Supporting IT equipment such as laptops, desktops, Cisco VOIP phones, printers, Faxes, mobiles, Blackberry’s and iPhones.
• Supporting multiple software… Show more My duties included providing 1st line / 2nd line support to a business of 9000 colleagues, spread across 30 counties and 3 continents. This involved assisting them in hardware &.
• Supporting multiple software applications including MS Office, Adobe Reader & Standard, MS Project, Visio, Lotus Notes, Active Directory, WebEx, iPass Client, Remedy, Outlook, AT&T IP VPN and Cisco VPN client.
• Creating and maintaining accounts in SAP (Production, Business Warehouse and APO), AS400 (BPCS), Trackwise, WebEx, and Numara Footprints.

As a shop assistant my duties include the general maintenance of the shop and customer relationship management. Also dealing with incoming and outgoing calls and many more responsibilities

As a customer service adviser my duties included being the first point of telephone contact for customers in order to deal with and action either a range of general banking/account enquiries and/or specific service/product enquiries, where appropriate, capitalise on opportunities to cross-sell and liaise with other internal departments/external parties.

The secretarial duties included customer relationship management, bookings administrator and information management.

As a retail assistant my responsibilities were customer relationship management, cash handling and stock control.

Bsc (Hons), Computer And Network Technology

Programming, Computer Systems, Communication Systems & Networking, Computer Systems Design which includes the use of CAD, Mobile.

Avce, It

Gnvq, Intermediate It

Gcse, Office Applications, Science, English, Art, Maths