Munir H. Email & Phone Number

Windsor, ON, CA

Toronto, Ontario, Canada

Financial Review. Profile update audits.Risk tolerance assessment

Toronto, Ontario, Canada

1. Subject matter expert on corporation and entity accounts.2. Act as the second layer of escalation for inquiries from the KYC and CX teams.3. Audit KYC work done by offshore teams.4. Review Comply Advantage and/or Truth Tech matches to rule out sanctioned and potentially risky clients.Perform enhanced due diligence and maintain adequate documentation on.

Toronto, Ontario, Canada

1. Oversee the onboarding process for North American clients.2. Manage a team of 9+ people located in two different offices: Toronto and Manila.3. Liaise with internal and external regulators, compliance, and legal professionals.4. Utilize operational excellence to achieve the best results with the most efficient onboarding processes.5. Employ value stream.

Toronto, Canada Area

1. Oversee the North American and European divisions of Client Experience.2. Review and approve Risk Tolerance upgrade requests.3. Perform active workforce management, including scheduling and introducing changes.4. Leverage the monitoring and coaching program to conduct monthly evaluations.5. Identify pain points or bottlenecks and resolve those issues.

Toronto

1. IIROC approved person authorized to approve and supervise stocks, options, and futures accounts.2. Sample and audit KYC and account approvals done by other approved persons.3. Routinely authored ideas to add features to the CRM system and reported bugs in existing and newly developed systems.4. Collaborated with the QA team to test all newly developed.

1. Created and managed various key performance indicator reports for senior management.2. Managed a team of 5-7 CSS agents responsible for assisting VIP clients.3. Managed the client solutions intake dashboard to effectively and creatively solve complex issues in a timely manner.4. Handled complex client complaints and account issues.5. Trained sales and.

1. Became a subject matter expert in all Questrade products and services.2. Served as the first point of contact for any technical issues.3. Assisted clients with margin call notifications and helped them understand options and stock margin rules.4. Assisted clients with various tax forms and RRSP contribution rules.

Toronto, Canada Area

1. Serviced the inbound and outbound call queues in an elegant and efficient manner.2. Provided service to clients within established SLA guidelines.3. Consistently met and outperformed daily productivity goals.4. Collaborated with group leaders and other team members regularly.5. Acted as a front-line gatekeeper and deescalated issues before they became a.

Toronto, Canada Area

1. Traded in the equity market using proprietary trading software.2. Browsed through multiple news sources to identify early trends.3. Networked with other traders to gather valuable insights about different markets.

Postgraduate, Project Management

Business Administration, Accounting And Finance

Activities and Societies: Trading club