Managing all IT department operations.

IT department supervisor for Cambridge & Montreal offices in addition to the System Administrator role

IT System Administrator•ERP Epicor 10, Epicor Kinetic (SQL base ERP System) managing the applications Administration, troubleshooting issues, Screen Customization, dashboards creation, BPM controls and Queries etc.* SAP Crystal Report ( creation, Modification and implementing reports printed using Epicor ERP)• Network infrastructure. Windows Servers, Azure VM and network and Azure administration. DNS, DHCP, Exchange Servers, NAS, VPN, router and Switches (Cisco and Netgear), • Configure and administer pfsense Firewall, SQL Server, MS Azure Cloud Platform. and other related network infrastructure duties.• office 365 Administration.• power App and Power Automation• IT Support to the teams

Roles and Responsibilities: System Administrator Network infrastructure Administrator Helpdesk Executive & Supervisor Tasks and Duties:- Sub-Domain network administrator - Designing, implementing and managing Active Directory, MS exchange server, TMG and file sharing servers- Design and implement a complete network infrastructure and data center for PNU project.- Analyze network troubles and performance support issues regularly with cisco routers, core switches, layer 2 and 3 switches, wireless APs. - LAN, VLAN, and Access-list configuration on cisco router/switch.- Installed, relocated, and upgraded the onsite cisco switches, and routers.- Created detailed network documentation for LAN, WAN and wireless environments.- Configure and implement wireless access points at multiple sites.- Configure and support end-point VOIP telephone (Astra).- Configure and troubleshoot point-to-point wireless devices such as Solectek and DragonWave.- Responsible for all IT department operations inside the project’s office (PNU project 2012 -2015, KAP-1Project 2015-2017).- Creating users accounts and establish email services.- Implement and configure Storage Area Network device and maintain System Backups.- Acting as the first point of contact for all IT & technical queries.- IT Helpdesk Team Supervision.- Control all IT materials supplement to Saudi Oger employees and keep following the purchase orders.

Provide all Technical support services to NCR ATM machine from installation and troubleshooting and fixing all it's problems