Munir Omer Zada Email & Phone Number

Toronto, Ontario, Canada

Our family founded the Blue College ofWater and Technology after COVID19pandemic where a need for teaching inonline context by professors trained foronline teaching was recognized.Blue College educates student globally inWater and Technology area delivering highquality education and a sense of belongingto a community of growth.

Greater Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

As an Enhanced Support Services (ESS) Technician, I provide advanced onsite and remote technical support to senior executives with specialized IT needs. My role encompasses managing a wide range of IT support, including hardware, software, networks, mobile devices, and BYOD environments. I am responsible for delivering seamless support for critical desktops, notebooks, tablets, printers, and other peripherals, ensuring optimal performance and reliability.Acting as a key technical… Show more As an Enhanced Support Services (ESS) Technician, I provide advanced onsite and remote technical support to senior executives with specialized IT needs. My role encompasses managing a wide range of IT support, including hardware, software, networks, mobile devices, and BYOD environments. I am responsible for delivering seamless support for critical desktops, notebooks, tablets, printers, and other peripherals, ensuring optimal performance and reliability.Acting as a key technical liaison, I bridge the gap between the technology team and high-level clients, interpreting their unique requirements and delivering tailored solutions. My duties include troubleshooting complex issues, configuring and installing various systems, and managing service requests from start to finish. I work independently, exercising sound judgment to resolve technical problems and provide insightful feedback on processes and potential improvements.My position demands a blend of technical expertise and strong relationship management skills, allowing me to maintain high levels of client satisfaction through effective communication and collaboration. This role not only leverages my technical skills but also my ability to build and sustain professional relationships, ensuring that executives receive top-tier support and solutions. Show less

Ontario, Canada

• Delivered technical support through multiple channels (phone, in-person, email, and web chat), consistently achieving a 90% issue resolution rate in a high-pressure environment.• Handled over 100 support calls per month with a 95% customer satisfaction rate, demonstrating strong multitasking abilities by managing case notes, research, and solution implementation during calls.• Conducted monthly website maintenance, including DNS, domain renewals, and Office 365 subscriptions, while… Show more • Delivered technical support through multiple channels (phone, in-person, email, and web chat), consistently achieving a 90% issue resolution rate in a high-pressure environment.• Handled over 100 support calls per month with a 95% customer satisfaction rate, demonstrating strong multitasking abilities by managing case notes, research, and solution implementation during calls.• Conducted monthly website maintenance, including DNS, domain renewals, and Office 365 subscriptions, while configuring and troubleshooting various IT equipment such as workstations, mobile phones, and network devices. Show less

Toronto, Ontario, Canada

• Administrative support to the Donor Services team.• Provide exceptional customer service Answer phone/voicemail inquiries; respond to emails• Review photos of prospective donor items; assess/appraise for resale value ensuring meeting pickup requirements• Educate potential donors, and explain the compliance procedure and policy of donation.• Handle inquiries regarding pick-up status, changes, or cancellations.• Track donations and update information in a database using… Show more • Administrative support to the Donor Services team.• Provide exceptional customer service Answer phone/voicemail inquiries; respond to emails• Review photos of prospective donor items; assess/appraise for resale value ensuring meeting pickup requirements• Educate potential donors, and explain the compliance procedure and policy of donation.• Handle inquiries regarding pick-up status, changes, or cancellations.• Track donations and update information in a database using salesforce CRM, and inventory system. Show less

Afghanistan

• Responsible for managing all regional sales channels (Direct and Indirect).• Responsible and accountable for tracking, pushing, and achieving the region's daily, weekly, and monthly Sales KPIs.• Follow up of regional Target Vs. achievement of all sales channels, SIM Distribution, TUC Distribution, E- Top Up, Franchise, Truck Shop, Brand Shop, and other Sales projects.• Provide training on new products and promotions to sales executives and distributors.• Present regional sales… Show more • Responsible for managing all regional sales channels (Direct and Indirect).• Responsible and accountable for tracking, pushing, and achieving the region's daily, weekly, and monthly Sales KPIs.• Follow up of regional Target Vs. achievement of all sales channels, SIM Distribution, TUC Distribution, E- Top Up, Franchise, Truck Shop, Brand Shop, and other Sales projects.• Provide training on new products and promotions to sales executives and distributors.• Present regional sales target report, performance outlets report, and market feedback to the sales department and regional manager to improve products quality and service.• Receiving sales reports from the regional distributor and pushing for quality and genuine Sales Show less

Afghanistan

• Revenue generation through strategic alliances with customers.• Identify opportunities to increase sales and profitability.• Provide subject matter expertise regarding technical issues, advising customers on suitability of products, solution based on technical needs, prepare proposals, presentation, pricing and contracts.• Develop strategic plan based on the customer proposed solution.• Lead Project through solution development, implementation and life cycle management of… Show more • Revenue generation through strategic alliances with customers.• Identify opportunities to increase sales and profitability.• Provide subject matter expertise regarding technical issues, advising customers on suitability of products, solution based on technical needs, prepare proposals, presentation, pricing and contracts.• Develop strategic plan based on the customer proposed solution.• Lead Project through solution development, implementation and life cycle management of product to meet the business customers evolving needs.• Develop trusted partner relationship with key customers to retain and grow revenue over time. Show less

Afghanistan

• Distribute, survey, and estimate monthly fuel plans for the sites.• Ensure the accuracy of fuel payments with the administration and finance department to review the invoices, claims from suppliers and match invoices with certified delivery notes, and make sure all the invoices and supported documents are accurate and properly documented).• Prepare internal memos for claims and invoices and record the payments in the database system.• Priorities between different tasks while in… Show more • Distribute, survey, and estimate monthly fuel plans for the sites.• Ensure the accuracy of fuel payments with the administration and finance department to review the invoices, claims from suppliers and match invoices with certified delivery notes, and make sure all the invoices and supported documents are accurate and properly documented).• Prepare internal memos for claims and invoices and record the payments in the database system.• Priorities between different tasks while in shortage of time. Show less

Afghanistan

• Train, Organize, and supervised campaigns, and sales events.• Survey customer satisfaction throw online and physical forms to improve products and service quality.• Identify customer needs and ensures customer needs are satisfied.• Gain knowledge about the customer through engaging in dialogue, with the customer.• Reviews the application and customer requirement, ascertains the correctness of the data and • compliance with necessary formalities.• Provides the customer… Show more • Train, Organize, and supervised campaigns, and sales events.• Survey customer satisfaction throw online and physical forms to improve products and service quality.• Identify customer needs and ensures customer needs are satisfied.• Gain knowledge about the customer through engaging in dialogue, with the customer.• Reviews the application and customer requirement, ascertains the correctness of the data and • compliance with necessary formalities.• Provides the customer with time deliverables (appointment time, equipment, receipt) Show less

Mazār-E Sharīf, Afghanistan

• Consulted small to medium businesses to propose networking infrastructure design, with a team of IT professionals.• Providing on-call IT services, to troubleshoot software, hardware, Network, Network security improvements, Antivirus upgrades, computer peripherals upgrades, operating system deployment windows 10, 2012, 2016.• Evaluate and upgrade existing computer systems, networks, and devices for best performance.• Deployed small to medium IT projects for domestic and… Show more • Consulted small to medium businesses to propose networking infrastructure design, with a team of IT professionals.• Providing on-call IT services, to troubleshoot software, hardware, Network, Network security improvements, Antivirus upgrades, computer peripherals upgrades, operating system deployment windows 10, 2012, 2016.• Evaluate and upgrade existing computer systems, networks, and devices for best performance.• Deployed small to medium IT projects for domestic and international NGOs.• Designed services for business cards, brochures, magazines, and newspapers with a professional graphic designer.• Developed websites using, Joomla, HTML, CSS, and phyton with a team of professional web developers. Show less

Advanced Computer System Technology Diploma, Computer Systems Networking And Administration, A+

Activities and Societies: Specialized in Networking focuses on network security, voice-over-IP (VoIP), and wireless LANs. Hands-on.

Business Administration Diploma, Business Administration, A+

Activities and Societies: Courses Completed During My Diploma Accomplishment Business Communication, Office Administration, Business.

Bachelor Of Commerce - Bcom, Economics, A

Activities and Societies: Some of the common courses that I have taken during my bachelor's degree. Business Accounting Business.

Ccna Routing & Switching Essential, Network And System Administration/Administrator, A+

Activities and Societies: Determine how a router will forward traffic based on the contents of a routing table. Explain how switching.

Ccnav7: Enterprise Networking, Security, And Automation, Network And System Administration/Administrator, A+

Activities and Societies: Configure single-area OSPFv2 in both point-to-point and multiaccess networks. Implement standard IPv4 ACLs.

Network Security Infrastructure, Computer Systems Networking And Telecommunications, A+

Describe the security threats facing modern network infrastructures. Secure Cisco Routers. Implement AAA on Cisco routers using a local.