Munir Sayegh Email & Phone Number

Operations Manager

Operations Manager

Easton, Pennsylvania

* Managed a team of Inside Sales Reps responsible for over 30MM in sales revenue.* Established all tracking and monitoring systems for the IS team.* Evaluate current business processes and recommend productivity improvements* Review performance data to maximize productivity and exceed goals* Liaison between internal and external stakeholders to meet or exceed sales goals

Emmaus Pa

Business Operations Manager• Improve the operational systems set forth through Mueller Services and support their mission of providing the highest quality with most efficient service time• Manage and increase the effectiveness and efficiency through the field team agents and the quality assurance agents. • Directly report findings, analysis and data to the Operations Director and Vice President of Operations.

Whitehall Pa

Vice President Program Manager | Sayegh Pediatric Therapy Services 4/2004 to presentSupervise therapists, including but not limited to coaching, progressive discipline and training. Assist therapist in developing and maintaining adequate staffing resources for private clinic facility. Responsible for staff recruitment which included recruiting and retaining as well interviews, mailer ect. Assist with marketing strategies for the area. Developed billing protocol, created compliance… Show more Vice President Program Manager | Sayegh Pediatric Therapy Services 4/2004 to presentSupervise therapists, including but not limited to coaching, progressive discipline and training. Assist therapist in developing and maintaining adequate staffing resources for private clinic facility. Responsible for staff recruitment which included recruiting and retaining as well interviews, mailer ect. Assist with marketing strategies for the area. Developed billing protocol, created compliance guidelines and ensuring field standards and regulations that are governed by local county, state and federal guidelines in early intervention and cyber charter schools within Pennsylvania.• Applied six sigma principles to billing process• Develop employees through feedback on job performance and on the job training • Market penetration analysis• Perform business scope analysis Show less

Center Valley Pennsylvania

A Senior Applications Consultant/ Care consultant that helped a team of Sales executives manage a portfolio of key business customers. (approx. $3.0 million consisting of 20+ customers) Responsible for providing business solutions for customer's functional areas: risk management, finance, marketing, purchasing, and technology. Daily customer contacts via telephone, web, email, live presentation and web based conferencing that include: subscription renewals of annual service, up-sell and… Show more A Senior Applications Consultant/ Care consultant that helped a team of Sales executives manage a portfolio of key business customers. (approx. $3.0 million consisting of 20+ customers) Responsible for providing business solutions for customer's functional areas: risk management, finance, marketing, purchasing, and technology. Daily customer contacts via telephone, web, email, live presentation and web based conferencing that include: subscription renewals of annual service, up-sell and cross-sell including increased credit, marketing/sales and purchasing penetration, customer intelligence gathering, advance application identification and qualification through post sale fulfillment and customer satisfaction assuranceCustomer Care Responsibility include providing implementation strategies for a team of Relationship Managers. Show less

Allentown

Territory Rep / Field Sales•Developed and implemented Allentown strategic marketing plan and managed care strategies.•Managed 3 product lines to offices and hospitals•Responsible for new FDA approved product launch•Organized and hosted monthly educational programs for healthcare providers and staff•Led product presentation to groups and organizations

Accountable for B2B sales of telecommunications services and for performing audits to maximize the value of current services for customers.* Performed a minimum of 20 cold calls daily to prospective customers.* Developed proposals to illustrate product/services capabilities and features.

Semi conductor manufacturing Process Analytics- Formulated and prioritized daily production goals through interactions with management, engineering, and analysts to research/resolve quality and production issues. Provided optimum levels of support for internal customers to ensure prompt cycle time product delivery aligned with quality specifications. Researched and documented all procedures.* Demonstrated leadership, initiative, and vision as a trusted advisor to management in setting… Show more Semi conductor manufacturing Process Analytics- Formulated and prioritized daily production goals through interactions with management, engineering, and analysts to research/resolve quality and production issues. Provided optimum levels of support for internal customers to ensure prompt cycle time product delivery aligned with quality specifications. Researched and documented all procedures.* Demonstrated leadership, initiative, and vision as a trusted advisor to management in setting production priorities.* Key player in a cultural change project that involved working with Change Craft to help the Lucent Technologies manufacturing division bring about a cultural change when it was spun off from Bell laboratories; Agere Systems was forced to evolve into a new, fast-paced open culture. Partnered with Change Craft to administer the cultural change; served as a change agent and champion for initiatives. Show less

Ba & Bs, Business Administration / Marketing, 3.6 Dean'S List/Cum Laude

Duel major in Business Administration and Marketing

Associates Degree, Applied Science, 3.4 Deans List

Studied applied science, Engineering methodologies and electronic technologies

Six Sigma

six sigma greenblt