- Developed and maintained relationships with clients, including cold calling and prospecting to build new business opportunities.- Conducted in-depth needs assessments with clients to understand their business goals and pain points and proposed tailored solutions to meet their needs.- Worked collaboratively with cross-functional teams, including marketing and product development, to develop and implement go-to-market strategies and campaigns.- Maintained up-to-date knowledge of industry trends, market changes, and competitor activities, and applied them to adjust sales approach and meet customer needs.- Participated in regular training and development activities to improve sales skills and knowledge of product offerings.

- Planned and executed corporate events.- Coordinated with vendors.- Developed and managed event budgets negotiated contracts and secured sponsorships to maximize ROI.- Collaborated with cross-functional teams to ensure events were aligned with company objectives and brand guidelines.- Implemented event marketing strategies.- Conducted post-event evaluations, analyzing attendee feedback and event metrics to inform future planning and improve overall event success.

- Managed a team of customer service representatives, providing guidance and coaching to ensure high-quality customer service.- Oversaw daily operations of the contact center, including call routing, scheduling, and monitoring service levels to ensure timely resolution of customer inquiries and complaints.- Analyzed call data and customer feedback to identify trends and recommend process improvements.- Developed and implemented training programs for new hires and ongoing staff development,- Collaborated with cross-functional teams to identify opportunities for product and service improvements and served as a liaison between customers and product development teams.- Maintained up-to-date knowledge of industry trends and best practices and applied them to improve overall contact center operations.- Managed customer escalations and resolved issues in a timely and effective manner.