Customer Service Manager
Current
Aug 2023 - Present
Who is Munir Shaban? Overview
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Quick answer
Munir Shaban is listed as Customer Service Manager at albi, based in Richmond, Texas, United States. AeroLeads shows a matched LinkedIn profile for Munir Shaban.
Munir Shaban previously worked as Shift Lead at Goode Company Restaurants and Shift Lead - Manager at Clementine'S Restaurant. Munir Shaban holds Bachelor'S Degree, Financial Economics, 3.06 from The Hashemite University.
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Email format at albi
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albi
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Profile bio
About Munir Shaban
I am a detail-oriented professional with a robust background in customer service, human resources, project coordination, and financial transactions. My expertise in these areas enables me to excel in dynamic and fast-paced environments. I am seeking a challenging position that will allow me to leverage my skills, expand my knowledge base, and make a meaningful contribution to the organization. I graduated with a Bachelor degree in financial economics, with a work experience in sales, event planning, customer service, and managing restaurants.
Current workplace
Munir Shaban's current company
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7 roles
Munir Shaban work experience
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Shift Lead
Shift Lead - Manager
Clementine'S Restaurant
Shift Lead - Manager + Event Planning
Sep 2019 - May 2022
Sales Agent
- Developed and maintained relationships with clients, including cold calling and prospecting to build new business opportunities.- Conducted in-depth needs assessments with clients to understand their business goals and pain points and proposed tailored solutions to meet their needs.- Worked collaboratively with cross-functional teams, including marketing and product development, to develop and implement go-to-market strategies and campaigns.- Maintained up-to-date knowledge of industry trends, market changes, and competitor activities, and applied them to adjust sales approach and meet customer needs.- Participated in regular training and development activities to improve sales skills and knowledge of product offerings.
Feb 2019 - Jun 2019
Event Planning
- Planned and executed corporate events.- Coordinated with vendors.- Developed and managed event budgets negotiated contracts and secured sponsorships to maximize ROI.- Collaborated with cross-functional teams to ensure events were aligned with company objectives and brand guidelines.- Implemented event marketing strategies.- Conducted post-event evaluations, analyzing attendee feedback and event metrics to inform future planning and improve overall event success.
Jan 2018 - Jan 2019
Contact Center Agent
- Managed a team of customer service representatives, providing guidance and coaching to ensure high-quality customer service.- Oversaw daily operations of the contact center, including call routing, scheduling, and monitoring service levels to ensure timely resolution of customer inquiries and complaints.- Analyzed call data and customer feedback to identify trends and recommend process improvements.- Developed and implemented training programs for new hires and ongoing staff development,- Collaborated with cross-functional teams to identify opportunities for product and service improvements and served as a liaison between customers and product development teams.- Maintained up-to-date knowledge of industry trends and best practices and applied them to improve overall contact center operations.- Managed customer escalations and resolved issues in a timely and effective manner.
Nov 2016 - Dec 2017
2 education records
Munir Shaban education
Bachelor'S Degree, Financial Economics, 3.06
Tawjihi (High School) - Scientific Stream
Al Saadeh College School
FAQ
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What company does Munir Shaban work for?
Munir Shaban works for albi.
What is Munir Shaban's role at albi?
Munir Shaban is listed as Customer Service Manager at albi.
Where is Munir Shaban based?
Munir Shaban is based in Richmond, Texas, United States while working with albi.
What companies has Munir Shaban worked for?
Munir Shaban has worked for Albi, Goode Company Restaurants, Clementine'S Restaurant, Petit Cafè, and Metlife.
How can I contact Munir Shaban?
You can use AeroLeads to view verified contact signals for Munir Shaban at albi, including work email, phone, and LinkedIn data when available.
What schools did Munir Shaban attend?
Munir Shaban holds Bachelor'S Degree, Financial Economics, 3.06 from The Hashemite University.
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