Govern Information Security compliance for two lines of business (Digital Foundation Services, Digital Business) which has more 140 accounts for their HCL baseline and client defined contractual requirements by conducting planned assessments and hence identifying potential risks and accordingly support on remediation of these risks by collaborating with other enabling functions. This also included reviewing third party audits and assessing vendors or subcontractors associated with the business.… Show more Govern Information Security compliance for two lines of business (Digital Foundation Services, Digital Business) which has more 140 accounts for their HCL baseline and client defined contractual requirements by conducting planned assessments and hence identifying potential risks and accordingly support on remediation of these risks by collaborating with other enabling functions. This also included reviewing third party audits and assessing vendors or subcontractors associated with the business. Lead a team of 52 members to manage all activities and reporting needs for the company. Show less

o Engaged in performing risk based Information Security assessments on ISO 27001 frameworko Analysing contractual compliance to validate account adherence to Contract /MSA obligationso Organising mock assessment prior to external/customer audit on similar terms i.e. SOC 1/SOC 2 audit, SSAE 18, CASE 3402, PCI DSS, ODC baseline controlso Leading end point security assessment (desktop audits) to validate adherence to company ISMS guidelineso Ensuring compliance to GDPR regulations… Show more o Engaged in performing risk based Information Security assessments on ISO 27001 frameworko Analysing contractual compliance to validate account adherence to Contract /MSA obligationso Organising mock assessment prior to external/customer audit on similar terms i.e. SOC 1/SOC 2 audit, SSAE 18, CASE 3402, PCI DSS, ODC baseline controlso Leading end point security assessment (desktop audits) to validate adherence to company ISMS guidelineso Ensuring compliance to GDPR regulations covering data privacy requirements, PII inventory, access control matrix, data transfer agreements (DTA/DPA)o Evaluating risk register to ensure coverage of technology risks, information security risks, data privacy risks, end user related risks, vendor risks, infrastructure availability related riskso Assessing compliance of logical and physical access requirementso Creating assessment report, review with stakeholders and publishing assessment reporto Providing support & guiding Account Team to address the closure of findingso Inspecting and evaluating information systems, management procedures and security controlso Conducting awareness sessions at account level related to risk assessment, GDPR regulations, information security guidelineso Reviewing BCP plan and implementing as per company guidelines Show less

o Conducting Project Milestone reviews, Customer Reviews, Performance Metrics analysis, Competency development, mentoring and Career planning for the teamo Carrying out project specific competency development initiatives among the teams in line with the new business requirements and employee personal growtho Developing project baselines wherein monitoring & controlling projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure satisfactory… Show more o Conducting Project Milestone reviews, Customer Reviews, Performance Metrics analysis, Competency development, mentoring and Career planning for the teamo Carrying out project specific competency development initiatives among the teams in line with the new business requirements and employee personal growtho Developing project baselines wherein monitoring & controlling projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure satisfactory execution of projectso Formulating operating budgets and managing overall operations for executing IT projects within cost & time normso Steered operational parameters like CSAT, Rookie ratio, bulge mix, operation margin, invoicing & resource fulfilmento Front led delivery of quality, time, budget for all the IT deliverables within SLA targetso Established Technical Team Operations from scratch independentlyo Administered 85 member off-shore team of two cost centres of 1 Sr. Tech Lead, 1 Architect, 6 Onsite Leads and 78 subordinate staff, for 24x7 service delivery, technical support and scaling up release management operations, transforming customer experience across US, APAC and Africa Show less

 Gained solid experience in release management, strategic planning, people management, change management, quality improvement, leadership, financial reporting and budgeting Monitored and controlled project service delivery levels Delivered projects within defined schedule and budget Acted as a single point of contact to customer for the service delivery Accountable for risk, dependency & issue management Created a learning environment for the team Developed and… Show more  Gained solid experience in release management, strategic planning, people management, change management, quality improvement, leadership, financial reporting and budgeting Monitored and controlled project service delivery levels Delivered projects within defined schedule and budget Acted as a single point of contact to customer for the service delivery Accountable for risk, dependency & issue management Created a learning environment for the team Developed and sustained excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues  Reviewed service delivery reports on monthly basis across projects and addressing issues as appropriate Created strategies for contingency planning and risk mitigation Delivered multiple projects running on agile methodologies Ensured that quality is used as a tool to improve customer satisfaction and enhance service delivery Show less

For FY08-09 & FY09-10, Spearheaded enterprise level IT security for one of the leading bank of United Arab Emirates (UAE) across all the domains / applications of the bank. Ensured Program Management and Service Delivery operations, and routed the roadmap towards chronicle success, leading to engagement revenue of USD 2.1 million.

 Spearheaded Database Upgrade projects from Oracle 8i & Oracle 9i to Oracle 10g  Successfully completed Database Replication in production to reporting server Data Center movement completed successfully from on premises to new data center  Accountable for Datacenter IT Operations Spearheaded database team for handling Severity 1 incidents and Service level escalations Managed production and non-production Oracle, MS-SQL databases on Windows, Sun Solaris, Unix… Show more  Spearheaded Database Upgrade projects from Oracle 8i & Oracle 9i to Oracle 10g  Successfully completed Database Replication in production to reporting server Data Center movement completed successfully from on premises to new data center  Accountable for Datacenter IT Operations Spearheaded database team for handling Severity 1 incidents and Service level escalations Managed production and non-production Oracle, MS-SQL databases on Windows, Sun Solaris, Unix  Mentored the team on technical front and planned career growth for team members and team leads Implemented ISO20k processes and receiving ISO certification Optimized the performance of team to reduce human errors by 90% Show less

 Tuned of SQL's and applications using tools like TKPROF & EXPLAIN PLAN  Written Shell scripts (K shell) to automate day-to-day jobs Managed and created standby servers to keep the setups running for testing application patches in US Documented the backup and other application processes and schedules Integration of release checkins into patch sets and releasing patch sets for quality testing

 Creating databases (Production/Test), planning the database design, creating users, assigning profiles depending upon the application requirement Maintaining the logical & physical organization of the databases Tuning the database performance to handle the large amount of traffic Scheduled SQL scripts to monitor health, backups of databases Administering Front ends for SAF Entry, Provisioning and Billing modules etc. Managed in house development and support the users… Show more  Creating databases (Production/Test), planning the database design, creating users, assigning profiles depending upon the application requirement Maintaining the logical & physical organization of the databases Tuning the database performance to handle the large amount of traffic Scheduled SQL scripts to monitor health, backups of databases Administering Front ends for SAF Entry, Provisioning and Billing modules etc. Managed in house development and support the users and systems Project Planning, analysis, designing, debugging of the applications and new requirements Show less

 Managed in house development for Purchase having modules like Fresh PO, Amendment of PO, Repeat of PO, Vendor Master Maintenance and Inventory Master Maintenance Project Planning, analysis, designing, debugging of the applications and new requirements Performing regular DBA Activities i.e. Modifying Database Structures, Managing Database Storage, Maintaining System Security, Profiles, Backups, Roles Implementing Recovery Strategies and recovering the database in case of Crash… Show more  Managed in house development for Purchase having modules like Fresh PO, Amendment of PO, Repeat of PO, Vendor Master Maintenance and Inventory Master Maintenance Project Planning, analysis, designing, debugging of the applications and new requirements Performing regular DBA Activities i.e. Modifying Database Structures, Managing Database Storage, Maintaining System Security, Profiles, Backups, Roles Implementing Recovery Strategies and recovering the database in case of Crash to minimize downtime of the Database Worked on Y2K compliance activities for Oswal Group of Companies Using Oracle Utilities like Export, Import and SQL*Loader, Oracle Enterprise Manager Show less