Munish Kumar Singh Email & Phone Number

Bangalore

Bangalore

Bangaon Area, India

• Configuring and managing Windows update with WSUS• Software deployments using config manager 2007, 2012 RTm & 2012 Sp1.• OS deployment• Inventory management• USMT• DRS & Site to site replication• Cross-tier components implementation• Database servers• Patch management• Structured query language (SQL) expert• Strong collaborative skills• Capacity and scalability planning• Optimizing and performance tuning• Excellent problem solving skills• Solution & Architecture Designing• Microsoft Windows Server 2012,2008 R2• Hyper-V, Virtualization• Microsoft SQL Server• Public Key Infrastructure Management• Web Servers (IIS)

Bengaluru Area, India

Project Name – Windows Networking TeamHandling Tier 2 Support for Windows NetworkingJob Function•Administration and Troubleshooting on the Enterprise Servers - Windows 2000/2003/2008/2008R2 for the Technologies: Active Directory, DNS, DHCP, RRAS, Windows Clustering, NLB, IPSec, Remote Installation Services, Performance Monitoring of the Server/Network, Network Monitor, Terminal Services, Server Setup•Tools involved are Microsoft-Office Live Meeting (Remote Assistance), Clarify & MSSOLVE (Tickets Generation and Consult Logging), BugCheck (Reporting and checking RFCs/Bugs), MPS Reports (System Report for Issue diagnosis), Network Monitor, Windows Resource Kit and Internal Tools•Conducting Technical Triages•Responsible for ensuring the smooth running of the operational aspects of Incident Management•Ensure that SLAs are strictly adhered to and drive maximum customer satisfaction•Define best practices and strive towards continuous improvement in the defined processes to ensure Quality of Service•Monitor progress of each customer Incidents and ensure that they are resolved in a timely fashion•Collaborate with other Business Units and establish common practices and procedures.•Performing in house labs to reproduce issues & for research & bug reporting purposes.•Collaborating with various other teams in Microsoft for any networking related issues.Job Profile & Responsibility: Troubleshooting Technologies :IPV6, Direct Access, Peer-to-peer networking (SMB/CIFS/Server and workstation services), TCP/IPV4 Communication, ftp, Name Resolution and computer discovery, Remote Procedure Call (RPC), DHCP, SNMP, Wireless Networking, Web Clients (for WebDAV communication), Network traffic capture and analysis(Packet Sniffing using Network Monitor or Wireshark),Network load balancing (NLB), Computer Browsing (NetBIOS), VPN (Point to Point Protocol (PPP), Windows Firewall, DNS, WINS, RRAS.

Bengaluru Area, India

Experience Summary Designation: Systems Analyst - Servers and Network SupportDuration: From Oct. 2006 till dateRoles and ResponsibilitiesMaintenance and administration of Windows 2003 and 2008 with Active DirectoryInstallation and configuration of DNS and DHCP serversInstallation and management of Microsoft Exchange 2003/2007 Servers.Configuration and implementation of Microsoft Windows 2003 and 2008 group policies for domain usersInstallation, configuration and management of Symantec antivirus serversMicrosoft patch and update management of workstations through the WSUS servers and generating reportsBasic knowledge on installation and troubleshooting of Redhat LinuxEnsuring service measures are meeting the Service Level Agreements (SLAs)Setting up shares, quotas and NTFS permissions for the files and folders on file serversHaving basic knowledge in ITIL procedures and processes of upgrading a company to the ITIL standardsResponsible for backup of data and recovery of data including Exchange backupsPlanning, designing and testing applications in virtual/production environmentDatabase and client configuration for the business applications on various operating system platformsInvolved in various desktop deployment migration projectsApplication compatibility testing on various platforms upon upgradeInstallation and configuration of ACT (Application Compatibility Toolkit)Supporting regional offices on VPN, mail, FTP server and connectivity issues