Munish Sharma (He/His/Him)

Munish Sharma (He/His/Him) Email and Phone Number

Circle Head (Retail Business) @ BSES
Delhi, India
Munish Sharma (He/His/Him)'s Location
Delhi, India, India
Munish Sharma (He/His/Him)'s Contact Details

Munish Sharma (He/His/Him) work email

Munish Sharma (He/His/Him) personal email

About Munish Sharma (He/His/Him)

Skill Sets: | Research & planning | Strategy | Leadership | Change Management | Complex Problem Solving | Interpersonal dynamics | Interdisciplinary Knowledge | Critical Thinking | Creativity & Innovation| Computer skills |Munish possess more than two decades of rich hands on experience with Multinational companies & Indian conglomerate in various roles across Operations, Consumer Services, Analytics, Consulting, Business Strategy & Policy Advocacy.In his current assignment at Power Distribution utility practice serving BSES (JV of Reliance Infrastructure Ltd. & Delhi Govt.), he heads Retail Business operations of the Circle assigned. The company distributes electricity to almost 2.7 mn consumers (~45% of Delhi) while providing World class customer services with having reduced cumulative AT&C losses to <8% (from ~51% at takeover time in year 2002). Recently, he has been appreciated by Central Electricity Authority (CEA) for his active contribution regarding Power Distribution Perspective Plan (2020-21) as part of National Electricity Policy (NEP) formulation. Additionally, he is also actively associated with working group of Association of Power Producers (APP) as Member Distribution & Honorary faculty at National Power Training Institute (NPTI is an autonomous body under Union Ministry of Power, Govt. of India). He has also authored a research paper on "Future Fuels" which is well acknowledged at a global Energy Summit organized by World Energy Council (WEC) at Istanbul (Turkey) during October 2016. Further leaving no stone un-turned, he regularly engages at prominent industry level forums such as CII as an active Member in National Committee on Power (2017-18) for Regulatory Reforms & Demand Enhancement to deliver critical industry perspectives. In addition, he is also a Certified Trainer from DALE CARNEGIE.Munish is a collaborative leader who is always on the learning curve. He strongly believes in fundamental development of people through empowerment and encouraging the decision making initiatives thereby creating a developmental opportunity for the organization thus creating an environment of broad based succession potential in the overall scheme of operations. He is an avid technology follower and strongly believes in Creativity & Innovation.

Munish Sharma (He/His/Him)'s Current Company Details
BSES

Bses

View
Circle Head (Retail Business)
Delhi, India
Website:
bsesdelhi.com
Employees:
2290
Munish Sharma (He/His/Him) Work Experience Details
  • Bses
    Circle Head (Retail Business)
    Bses
    Delhi, India
  • Bses
    Circle Head (Retail Business)
    Bses Jan 2019 - Present
    New Delhi, Delhi, India
    Currently spearheading the Retail side operations of a Commercial unit serving ~0.2 million customers. My role entails end to end business process management (Metering, Billing, Recovery, Customer Service, CSR & Technology implementation) and driving operations control across various stakeholders (Regulator, Customer, Consumer Forums, Civic agencies, Political interface, Media & intelligentsia) in the urban power distribution utility set-up by achieving various performance metrics thus contributing directly to the organizations P&L .
  • Bses Delhi
    Asst. Vp & Head - Business Analysis
    Bses Delhi Jul 2014 - Jan 2019
    New Delhi Area, India
    Responsibilities undertaken during this role include:# Delta Analysis of Annual Operating Plan.# Establishment of Management Decision Support System & MIS institutionalization.# Successfully spearheaded Business Process Documentation & Control across the commercial domain of operations under the prevalent Regulatory regime.# Formulation & Execution of Organisation wide Performance Management System (including KRA/ KPIs of top 10 management positions including C-suite) across Business operations & Corporate functions.
  • Bses Delhi
    General Manager - Chairman'S Office
    Bses Delhi Oct 2010 - Jul 2014
    New Delhi Area, India
    Heading Strategy execution function, the role entailed the following responsibilities:# Formulation of Vision - Mission - Value statements by conducting Ideation exercise for both BSES Power Distribution companies.# Established Business review mechanism by formulation of cross functional Operating Boards across different sister concerns in the capacity of Member Secretary to company’s Management committee.# Enforcing Corporate Governance mechanism through formulation of Delegation of Power (Financial & Operational) across entire strata of organisation.# Bilateral integration of Best practices in line with Corporate vision and establishment of Learning Organization (LO) culture. # Policy Advocacy across stakeholders (Regulator, Union & State Ministry, Intelligentsia, Consumer Forums & Trade associations).# Conceptualization & successful execution of Social Media foray (Facebook, Twitter & YouTube) including end to end CRM along with Website revamp.# Successfully arranged >120 accolades of National & International repute across various operational excellence streams.
  • Reliance Energy
    Deputy General Manager - Internal Advisory Services
    Reliance Energy Jul 2004 - Oct 2010
    New Delhi Area, India
    This role was based out of Corporate Advisory service of Reliance ADA Group for business verticals spanning across Power Distribution, Transmission, EPC, Metro rail, Roads, Sea-link & Airport businesses. Responsibilities involved: # Wide scale Program Management & Change Management. # Organization restructuring.# PMO establishment: Performance review mechanism (Score carding), introduction of incentive and other Employee Reward & Recognition schemes to boost performance.# Re-branding exercise (For Reliance Energy's Delhi Business).# Executing consumer initiatives including New look BSES Website, New Energy Bill and consumer outreach programs (Door step services).
  • Accenture
    Team Lead
    Accenture Feb 2001 - Jul 2004
    Nagpur Area, India
    Business & Management consulting, Automation & BIW set-up, Change Management
  • Blue Dart Express Ltd.  (A Division Of Fedex Corporation, Usa)
    Asst. Manager - Market Analytics
    Blue Dart Express Ltd. (A Division Of Fedex Corporation, Usa) Jul 1999 - Feb 2001
    New Delhi Area, India
    Value ad Customer services & Market Analytics

Munish Sharma (He/His/Him) Skills

Team Management Crm Management Business Strategy Strategic Planning Vendor Management Project Planning New Business Development Market Research Business Analysis Strategy Customer Relationship Management Change Management Program Management Business Process Improvement Business Planning Consulting Entrepreneurship Marketing Business Process Business Transformation Competitive Analysis Management Consulting Leadership Team Leadership Management Information Systems Performance Management

Munish Sharma (He/His/Him) Education Details

Frequently Asked Questions about Munish Sharma (He/His/Him)

What company does Munish Sharma (He/His/Him) work for?

Munish Sharma (He/His/Him) works for Bses

What is Munish Sharma (He/His/Him)'s role at the current company?

Munish Sharma (He/His/Him)'s current role is Circle Head (Retail Business).

What is Munish Sharma (He/His/Him)'s email address?

Munish Sharma (He/His/Him)'s email address is mu****@****ail.com

What schools did Munish Sharma (He/His/Him) attend?

Munish Sharma (He/His/Him) attended Birla Institute Of Management Technology (Bimtech), Faculty Of Law, Management Development Institute, Delhi University, Kendriya Vidyalaya.

What skills is Munish Sharma (He/His/Him) known for?

Munish Sharma (He/His/Him) has skills like Team Management, Crm, Management, Business Strategy, Strategic Planning, Vendor Management, Project Planning, New Business Development, Market Research, Business Analysis, Strategy, Customer Relationship Management.

Who are Munish Sharma (He/His/Him)'s colleagues?

Munish Sharma (He/His/Him)'s colleagues are Rajkumar Kumawat, Gaurav Kalra, Imran Siddiqi, Yatin Bhardwaj, Aniket Singh, Mukul Singh, Chetan Varshney.

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