Munish Sharma Email and Phone Number
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I am a VP of IT Infrastructure at ACL Digital, a leading provider of digital solutions and services for various industries. I have over 25 years of IT industry experience and hold PMP, ITIL, and ISO 27001 certifications. My core competencies include IT security, digital transformation, IT service management, IT governance, project portfolio management, stakeholder management, vendor management, cloud computing, DevOps, data analytics, and business process automation.In my current role, I manage a $10M P&L account for the Digital IT business unit, overseeing 25+ IT delivery programs and projects, and leading a team of 1200 IT specialists across various domains. I have successfully executed multiple IT infrastructure projects, such as data center build, migration, and consolidation, network optimization, IT digital transformation, and cyber security enhancement. I have also developed and implemented investment strategies, optimized operational efficiencies, increased customer retention, and mentored and coached managers. My mission is to leverage my IT expertise and experience to drive growth and change for ACL Digital and its clients, while ensuring quality, compliance, and excellence. I am always looking for new challenges and opportunities to learn and grow as an IT leader and strategist.
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Vp - Enterprise It Infrastructure, It Security And Digital TransformationAcl Digital Oct 2017 - PresentSan Jose, California, UsThe key deliverables areOverall accountability of a USD 10M P&L account for Digital IT business unitDrafted investment strategies for e-2-e customer engagement, business strategies aspects in conjunction with the leadership teamLed 25+ IT Delivery Program and project managers along with 1200 IT specialistsCollaborated with BU head and CXO team to optimise internal 15+ operations program and coordinated all aspects of digital IT transformational project that changed the core of the company’s IT infrastructure.Initiated the utilisation of offshore resources effectively improving cost and speed attaining operational efficiencies by 30%.Achieved 99% customer satisfaction by connecting with customers (end users); helped customers attain achievable development plans, schedules and project outcomes, ensuring success with difficult IT projects.Transformed an under-performing IT organisation into a result-focused, highly motivated team
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Delivery Head Pan India, Contact Center OperationsJio Mar 2016 - Oct 2017Navi Mumbai, Maharashtra, InDischarged the following responsibilities during the entire tenure:Managed operations of 13 contact centers IT infrastructure build, operations, IT Security guideline implementation Build and operated managed IT security, network tools and NOC operations for more than 13 contact centresAccountable of $3M budget and a team of around 450 FTE deployed in EUS in CC, NOC, SOC -
Technical Delivery ManagerCapgemini Apr 2014 - Mar 2016Paris, France, FrKey responsibilities:Headed multiple Global Infrastructure Projects delivery for entire East region. Accountable for rollout of offshore and onshore delivery centres, data center build, client engagement and DC migration projects -
Regional Service Delivery ManagerIbm India Pvt Limited Mar 2008 - Mar 2014Armonk, New York, Ny, UsWorked on different profiles such as Service Delivery Manager, Delivery Project Manager and SLA Analyst over a span of 6 years -
Senior Data Network EngineerTech Mahindra 2007 - 2008Pune, Maharashtra, InWorked as Senior Data Network Engineer and provided services to internal teams for I&CPresales biding support for different projects. -
Data Network LeadReliance Communications Nov 2003 - Apr 2007Navi Mumbai, Maharashtra, InAs Data Network In charge, responsible for Reliance ADA Group Data networks operations and projects in Punjab and Himachal Pradesh Circle. -
Asst. Data Network EngineerReliance Engineering Associates Pvt Limited (Reliance Group) Nov 2001 - Nov 2003 -
Computer And Office Networking AssociateTds Associate Dec 2000 - Nov 2001
Munish Sharma Skills
Munish Sharma Education Details
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Sikkim Manipal University, GangtokProject Management
Frequently Asked Questions about Munish Sharma
What company does Munish Sharma work for?
Munish Sharma works for Acl Digital
What is Munish Sharma's role at the current company?
Munish Sharma's current role is VP - IT Infrastructure, Security & Digital Transformation | PMP, ITIL, MBA.
What is Munish Sharma's email address?
Munish Sharma's email address is mu****@****ail.com
What schools did Munish Sharma attend?
Munish Sharma attended Sikkim Manipal University, Gangtok.
What skills is Munish Sharma known for?
Munish Sharma has skills like Writing, Netcool, Consulting, Debugging, Cost, Agile Methodologies, Data Mapping, Performance Tuning, Business Requirements, Third Party, Windows 7, Scheduling Tools.
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