Munish Sharma Email & Phone Number

San Jose, California, Us

The key deliverables areOverall accountability of a USD 10M P&L account for Digital IT business unitDrafted investment strategies for e-2-e customer engagement, business strategies aspects in conjunction with the leadership teamLed 25+ IT Delivery Program and project managers along with 1200 IT specialistsCollaborated with BU head and CXO team to optimise internal 15+ operations program and coordinated all aspects of digital IT transformational project that changed the core of the company’s IT infrastructure.Initiated the utilisation of offshore resources effectively improving cost and speed attaining operational efficiencies by 30%.Achieved 99% customer satisfaction by connecting with customers (end users); helped customers attain achievable development plans, schedules and project outcomes, ensuring success with difficult IT projects.Transformed an under-performing IT organisation into a result-focused, highly motivated team

Navi Mumbai, Maharashtra, In

Discharged the following responsibilities during the entire tenure:Managed operations of 13 contact centers IT infrastructure build, operations, IT Security guideline implementation Build and operated managed IT security, network tools and NOC operations for more than 13 contact centresAccountable of $3M budget and a team of around 450 FTE deployed in EUS in CC, NOC, SOC

Paris, France, Fr

Key responsibilities:Headed multiple Global Infrastructure Projects delivery for entire East region. Accountable for rollout of offshore and onshore delivery centres, data center build, client engagement and DC migration projects

Armonk, New York, Ny, Us

Worked on different profiles such as Service Delivery Manager, Delivery Project Manager and SLA Analyst over a span of 6 years

Pune, Maharashtra, In

Worked as Senior Data Network Engineer and provided services to internal teams for I&CPresales biding support for different projects.

Navi Mumbai, Maharashtra, In

As Data Network In charge, responsible for Reliance ADA Group Data networks operations and projects in Punjab and Himachal Pradesh Circle.