Munish Malik Email & Phone Number

New Delhi, DL, IN

Built product management capability by coaching on user-centric product development approaches, introduced Kanban for better flow & stable consistent delivery, helped teams on managing their product roadmap & backlog.Transformed pods for a strategic multi-tenant data lake cloud platform that helps teams in several business areas to perform data.

Pune Area, India

Product: Voice calling Microsoft Teams Bot on Azure for Moneypenny UK - a global provider of answering services Impact: Product manager for MoneyPenny UK to build a voice calling Microsoft Teams Bot that links the audio stream between a telephone call and a Microsoft Teams user without using 3rd party DDI and SIP leading to significant cost saving to its.

Product and delivery consulting to build research led user centric products through ethnography and user interviews. Facilitated product workshops such as discovery, inceptions - across delivery, ux and businesses.

Pune Area, India

• MEA eCommerce is an online selling platform catering to Primary and Secondary schools of Australia.Impact - Product Manager: First public release of in 4 months of development. Responsible for the product kickoff.
• Product Kickoff / Inception: Understanding the stakeholder expectations, business goals and facilitating product workshops and discussions
• Product Vision and Goals: Clearly articulating the product vision, the goals of the product and each sprint
• Project Roadmap: Guiding the product vision, recommending value propositions, and managing project releases. Tracking milestones aligned with stakeholder priorities
• Release Planning: Product goal setting, release planning, implementation and delivery
• Continuous collaboration with Key Business Stakeholders, Senior Management, Dev Team and UX Teams on requirements, scope, showcases, project health to guide the product development

SN Experiments is world’s most comprehensive collection of protocols in biomedicine and life sciences.Impact: Led a cross functional and globally distributed product development team of over 25 members. Product kickoff (Inception); Guiding the product vision; release planning; overall delivery responsibility.

Springer Materials is the world’s largest research platform dedicated to materials science.Impact: Led a cross functional and globally distributed product development team of over 25 members. Product kickoff (Inception); Guiding the product vision; release planning; overall delivery responsibility.

Pune Area, India

• Leading offshore Development and Support Teams.
• Leading expert for A-CRM (Advertising Customer Relationship Management) and SFA (Sales Force Automation) applications.
• Requirement analysis, managing new development and supporting existing CRM solution through defect management and production support activities.
• Led technical and functional solution development and support activities.
• Supporting the integration of Amdocs ACRM system with Sales Force Dot Com (SFDC) system.

Raleigh-Durham, North Carolina Area

• Expert at Amdocs, Advertising and Media DivisionAdvertising Customer Relationship Management (ACRM)Client: Dex One, USA
• Leading expert for all ACRM and Sales Force Automation (SFA) areas including Contract Load, Listing Handling, Caption Editor and Co-Operative Selling etc.
• Strong customer facing and communication skills with the ability to assist the client in several business questions and technical issues.
• Managing and coordinating new requirements between the client and Development Center (in Israel & India), and handling business, functional and technical queries from the client.
• Managing escalations; Handling customer queries and production incidents.
• Managed and Provided deployment support for new releases.

Pune Area, India

• Responsible for designing the high level and technical detail solutions for the requirements.
• Led the development team 2009 onwards.
• Responsible for delivery of High Level Solution, Impact Assessments, Estimations and Detailed Functional Specifications to the customer.
• Developed many CRs covering a wide range of CRM business areas.
• Supported implementation of various releases at customer sites – Raleigh, NC and Denver, CO.

Gurgaon, India

Epgdbm, 82.7%

B.E., Computer Science & Engineering, 75.8%

Science