Miriam Gonzalez

Miriam Gonzalez Email and Phone Number

Customer Success Manager @ Infor
new york, new york, united states
Miriam Gonzalez's Location
Mexico City, Mexico, Mexico
Miriam Gonzalez's Contact Details

Miriam Gonzalez work email

Miriam Gonzalez personal email

n/a
About Miriam Gonzalez

Miriam Gonzalez is a Customer Success Manager at Infor. She possess expertise in people skills, team work, microsoft excel, negotiation and problem solving, proficient in microsoft software technologies and 11 more skills. She is proficient in English.

Miriam Gonzalez's Current Company Details
Infor

Infor

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Customer Success Manager
new york, new york, united states
Website:
infor.com
Employees:
17179
Miriam Gonzalez Work Experience Details
  • Infor
    Customer Success Manager
    Infor Oct 2022 - Present
  • Infor
    Digital Account Manager
    Infor May 2020 - Oct 2022
    Mexico City, Mexico
  • Softwareone
    Inside Sales Executive
    Softwareone Apr 2016 - Apr 2020
  • Estafeta Mexicana
    New Products Analyst
    Estafeta Mexicana Apr 2014 - Jan 2016
    Mexico City Area, Mexico
    • Cofounder and collaborator in Estafeta public blog posts and articles.• Consistently achieved sales objectives marketing and visual programs for Estafeta Shop. • Delivery of marketing presentation with new product initiatives.• Project management for delivery logistics.• Project management of third party project until public launch.• Detail mention of requirements for a product. • Creation of testing scenarios.• Follow up of stress tests.• Develop “Know How”… Show more • Cofounder and collaborator in Estafeta public blog posts and articles.• Consistently achieved sales objectives marketing and visual programs for Estafeta Shop. • Delivery of marketing presentation with new product initiatives.• Project management for delivery logistics.• Project management of third party project until public launch.• Detail mention of requirements for a product. • Creation of testing scenarios.• Follow up of stress tests.• Develop “Know How” manuals and training for new products.• Follow up of product behavior on market.• Responsible to Increase cost savings.• Generation of routes mapping for sampling activities.• Customer facing workshops for sampling products.• Implementation and follow up of Publicity campaigns and AdWords campaigns • Visio Mapping projects generation.• Designed and coordinated special onsite promotional events. Show less
  • Compucom
    Incident Manager
    Compucom May 2006 - Apr 2014
    Mexico City Area, Mexico
    • Specialist in Cisco sales Account.• Development of new structure for Xerox procedures.• Responsible of balance technician’s workload, reassign technicians based on skill and geographic location.• Specialist on the procedures for shipping parts on time and managing inventories.• Manage transportation and distribution operation in a consistent manner on a daily basis with cost, customer service, and corporate strategic requirements.• Planning, forecasting, scheduling, and… Show more • Specialist in Cisco sales Account.• Development of new structure for Xerox procedures.• Responsible of balance technician’s workload, reassign technicians based on skill and geographic location.• Specialist on the procedures for shipping parts on time and managing inventories.• Manage transportation and distribution operation in a consistent manner on a daily basis with cost, customer service, and corporate strategic requirements.• Planning, forecasting, scheduling, and the shipping of packages for high priority cases in order to meet the due dates.• Supervising for shipping parts on time, and managing inventory and replenishment.• Documentation of procedures regarding the supply chains solutions • Special training for the new agents at the FOC. • Customer service support provided, by creating tickets on clarify system attending the respective deadlines for each customer. • Point of contact for PMOs in order to do the follow up for the respective ETAs of different customer. • Attention to PMOs requirements on special circumstances or problems. • Support to CompuCom technicians in order to report their times for the billing on the field services. Show less
  • Ocesa
    Customer Service Representative
    Ocesa Feb 2006 - Sep 2006
    Mexico City Area, Mexico
    • Organization of entertainment events (theater plays, concerts, media conference).• Lay out development to the organization of entertainment events. • Placing of the different sponsoring inside the area of exhibition. • Interactive reports of the sequence on the play.• Financial reports (cost benefit) of the sponsoring brand.• Events coordination, assistance in media conference.• Management of the sponsoring. • Sponsoring benefit’s organization and structure. •… Show more • Organization of entertainment events (theater plays, concerts, media conference).• Lay out development to the organization of entertainment events. • Placing of the different sponsoring inside the area of exhibition. • Interactive reports of the sequence on the play.• Financial reports (cost benefit) of the sponsoring brand.• Events coordination, assistance in media conference.• Management of the sponsoring. • Sponsoring benefit’s organization and structure. • Structure of the brand presence in the media conference as in the entertainment event. Show less

Miriam Gonzalez Skills

People Skills Team Work Microsoft Excel Negotiation And Problem Solving Proficient In Microsoft Software Technologies Proficient Apple Software And Technologies Consultation Skills Skilled On Creation And Manage Of Excel Formulas Excellent Verbal And Written Communication Punctual Detail Oriented Extreme Punctuality Process Improvement Business Strategy Teamwork It Service Management

Miriam Gonzalez Education Details

Frequently Asked Questions about Miriam Gonzalez

What company does Miriam Gonzalez work for?

Miriam Gonzalez works for Infor

What is Miriam Gonzalez's role at the current company?

Miriam Gonzalez's current role is Customer Success Manager.

What is Miriam Gonzalez's email address?

Miriam Gonzalez's email address is mi****@****eta.com

What schools did Miriam Gonzalez attend?

Miriam Gonzalez attended Tecnológico De Monterrey, Escuela Bancaria Y Comercial, León Kozminski Academy Of Entrepreneurship And Management.

What skills is Miriam Gonzalez known for?

Miriam Gonzalez has skills like People Skills, Team Work, Microsoft Excel, Negotiation And Problem Solving, Proficient In Microsoft Software Technologies, Proficient Apple Software And Technologies, Consultation Skills, Skilled On Creation And Manage Of Excel Formulas, Excellent Verbal And Written Communication, Punctual, Detail Oriented, Extreme Punctuality.

Who are Miriam Gonzalez's colleagues?

Miriam Gonzalez's colleagues are Larry Eagleton, Monica Troygriffin, Darwin Bayungan, Bim Matthew Fortuno, Ronald Rosa, Venkata Ramanjaneyulu, Caroline Neves Siqueira.

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