Managed the daily operations related to customer service, inventory management, and marketing. · Maintained a high standard of customer service through quality assurance checks. · Negotiated contracts and agreements with business partners, vendors, and customers. · Developed and implemented strategies to increase customer satisfaction and loyalty. · Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently. · Managed budgets effectively by… Show more Managed the daily operations related to customer service, inventory management, and marketing. · Maintained a high standard of customer service through quality assurance checks. · Negotiated contracts and agreements with business partners, vendors, and customers. · Developed and implemented strategies to increase customer satisfaction and loyalty. · Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently. · Managed budgets effectively by accurately forecasting expenses and revenues. · Ensured compliance with applicable laws and regulations related to business operations. · Built and maintained strong relationships at all levels of the organization. · Developed strong relationships with vendors to secure favorable pricing agreements. · Developed print advertising, social media campaigns, and networking events to deliver messages to target audience. · Created innovative marketing plans to drive business growth. · Identified problems, made decisions, and interpreted results based on quantitative techniques. · Monitored industry trends to identify opportunities for improvement. · Recruited, trained, evaluated, and supervised staff members in accordance with company policies and procedures. · Negotiated contracts with suppliers to reduce costs while increasing quality standards. · Set performance goals for team members based on organizational objectives. · Conducted market research studies to analyze consumer preferences. Show less

Media Coordinator OCT 2012 – SEP 2014 / Media Intelligence Coordinator – OUT 2014 – DEC 2015 / Media Supervisor – JAN 2016 - Present• Manager & Supervisor development of media across all markets (TV, Print, Radio, OOH, Digital); • WYD communication planning (World Youth Day – Catholic event) in Rio de Janeiro. One week event with thousands of tourists;• Customer’s prospects planning board from the beginning to the end. The agency works for great trade mark customers, among them an… Show more Media Coordinator OCT 2012 – SEP 2014 / Media Intelligence Coordinator – OUT 2014 – DEC 2015 / Media Supervisor – JAN 2016 - Present• Manager & Supervisor development of media across all markets (TV, Print, Radio, OOH, Digital); • WYD communication planning (World Youth Day – Catholic event) in Rio de Janeiro. One week event with thousands of tourists;• Customer’s prospects planning board from the beginning to the end. The agency works for great trade mark customers, among them an important mass selling in Rio de Janeiro;• Daily performance indicators analysis for selling campaigns;• Team Manager of 5 (responsibilities and handled workload);• Media responsible researcher, developing demands such as: media information, market trends among others;• Strong working relationships with clients, vendors, team members and internal creative resources to ensure the implementation of campaigns;• Close contact to media representatives and updated on data market actions. Show less

Media Coordinator SEP 2010 – SEP 2012• Media car plan release to Chevrolet (Agile Rico) in Rio de Janeiro;• Popular car sale market media campaign (in Brazil call “Feirão”);• Manager & supervisor development of media (TV, Print, Radio, OOH, Digital);• Action plan team for sales recovery;• Marketing analyst working to identify Brazilian competitive factors and sales strategy;• Team manager of 4 (responsibilities and handled workload);• Management experience in the… Show more Media Coordinator SEP 2010 – SEP 2012• Media car plan release to Chevrolet (Agile Rico) in Rio de Janeiro;• Popular car sale market media campaign (in Brazil call “Feirão”);• Manager & supervisor development of media (TV, Print, Radio, OOH, Digital);• Action plan team for sales recovery;• Marketing analyst working to identify Brazilian competitive factors and sales strategy;• Team manager of 4 (responsibilities and handled workload);• Management experience in the relationship between customer and supplier; Show less

Media Assistant FEB 2010 – AGO 2010• Media campaign plan to FIAT and BR Distributor (Petrobras); • Manager & Supervisor development of media across all markets (TV, Print, Radio, OOH, Digital);• Action plan team for sales recovery;• Marketing analyst working to identify Brazilian competitive factors and sales strategy;

Media Trainee SEP 2008 – JAN 2010• Media campaign plan to TELECINE (TV Channel);• Manager & Supervisor development of media across all markets (TV, Print, Radio, OOH, Digital); • Team manager of 3 (responsibilities and handled workload);• Attention to customer´s demands and opportunities;

EXPERIÊNCIA INTERNACIONAL - HMS HOST – Ft. Myers, FLÓRIDA – USAAtendimento ao Cliente - DEZ 2007 – MAR 2008• Atendimento ao Cliente no Chili´s Too (Host) e Palm City (Atendente) no Aeroporto Internacional de Fort Myers (Southwest Florida International Airport);