Marta Muniz Email & Phone Number

7190SW 87th Ave Suite 405

7190 SW 87 Avenue Suite 405, Miami, FL 33173

1420 Celebration Blvd, Suite 101, Celebration, FL 34747

Miami/Fort Lauderdale Area

• Provide general operations support for the Klock Parker Real Estate Group and various stakeholders through personable and friendly service. Manage all office aspects of the principal brokers with a dedicated attention.
• Conceptualized, designed, and developed listing presentations for listing brokers for maximum aesthetic attraction and client response.
• Streamlined operations within the office to maximize productivity and efficiency cutting costs on payroll expenses and other related expenditures.
• Prepared leasing and purchasing contracts with extreme attention to detail leading to reduced errors and quicker approvals.
• Successfully managed all transactions from inception to closing with directed emphasis on accuracy.
• Effectively used time management principles to schedule appointments at times that would work for all parties involved while maximizing productivity spaces.

Miami/Fort Lauderdale Area

• Responsible for various mortgage processes in developing, soliciting and negotiating new business using a variety of resources.Selected Achievements/ Recognition:
• Developed active partnerships with processing and closing to ensure efficient use of resources, skills and expertise for clients on performance, pacing, and delivery of commitments.
• Established a process to review applications and subsequent assignment to appropriate products.
• Effectively handled product and pricing exceptions for specialty cases.
• Successfully handled many parameters of loan files including pricing and locking loans, ordering title and appraisal among others.
• Established a stellar reputation for excellent customer service attention toward clientele.

Miami/Fort Lauderdale Area

• Provided general operations support for a variety of operational processes including loan opening, processing, and underwriting of Conventional, FHA, and VA loans. Selected Achievements/ Recognition:
• Entrusted to begin training for first level underwritingl for development purposes.
• Ensured quality control through multiple aspects to increase integrity within the loan file.
• Assembled and compiled documents in a systematic process to ensure efficiency in processing and file retrieval.
• Went above and beyond to answer customer questions and address their concerns with high personalization and considerate empathy.
• Deescalated customer issues with a 98% success rate.

Miami/Fort Lauderdale Area

• Responsible for processing Conventional and FHA loans for clients according to company standards and processes.Selected Achievements/ Recognition:
• Established an effective liaison relationship with multiple departments to expedite files on a timely basis.

Miami/Fort Lauderdale Area

• Responsible for processing Conventional and FHA loans for clients. Various Loan Opener duties including ordering appraisals, title, and credit reports. Functioned as assistant to office manager.Selected Achievements/.
• Developed an effective system for processing loans which decreased lead times in the opening process.
• Functioned as troubleshooter for brokers due to exceptional system knowledge.
• Maintained active channels of communications with customers to ensure a pleasant experience for their home buying process.
• Proactively displayed a positive brand image for customers through personable and friendly service.