Munmun Das Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Ensure excellent customer service by providing prompt and accurate responses to all customer enquiries and requests for service from both internal and external customers• Carry out all support functions accurately and in line with legislation, council policies and processes, and within statutory target timeframes.• Ensure compliance with Department-related legislation, service level agreements, policies, and procedures.• Learn and accurately apply all components of the role as required.• Enhance personal level of multi skilling within the functions of the Regulatory Support team, and undertake all other functions as directed by the Team Leader.• System information accurately captured and maintained.• Department statutory targets and KPIs are met.• All processes are completed accurately, and all timeframes met. Legislation and council policies and processes are understood and complied with.• A high standard of internal and external customer satisfaction is achieved.

Auckland, New Zealand

• Responding to phone calls, providing a response and directing, as necessary.• Monitoring communication through email and other means.• Taking appropriate action following the receipt of freight delivery and collection records.• Populating and maintaining records on company’s management information system, including HR and accounting packages (Xero, Carton Cloud).• Administering invoices, expense claim etc, including reconciliation of records• Creating and maintenance of templates, including log-books- both in hard copy and electronic forms.• Supporting the maintenance of policies and procedures and associated records.• Supporting the development of administrative system, etc.• Seeking resolution to issues arising within the content, before escalating to the managers.• Recording and maintain employee record and related information, includes- New employee pack, New employee forms, Kiwi saver etc.• General office task, such as filing, printing, copying, generating reports and presentations, setting up for meeting and events, recording supplies etc.• Supporting managers in their duties.• Supporting cover for absent colleagues and deputising for senior colleagues, in their absence to maintain continuity of business operation.

Auckland, New Zealand

• Submission of monthly/funding/finance/accountability reports.• Regular participation at internal/external meeting & circulating minutes.• Data base, Referral within core service and allied service.•Management of Home Safety Programme- Need Assessment/ approval from NCIWR/Communication with the authorized vendor/ keep track of alarm/ create invoices to ensure the payment/reporting.• Maintain Staff Holidays/fine updates/policies flow/rent payment.• Ensure exess data is maintained up to date for Auckland Region.• Coordinating and attending management committee meeting.• Posting job advertisement in different job portals/ communicating with the university for volunteer vacancies.• End to end administration work pertaining to hiring process of volunteers.• Participating in the local community events to promote awareness of domestic violence.

Auckland, New Zealand

• Providing administrative support to the Business Improvement Team• Developing and maintaining database for external verification, internal audit and dealing with enquiries.• Generating weekly and monthly reports.• Updating all the processes frequently on the software's (Promapp and Mango)• Maintain and update the original set of company’s policies and procedures.• Word processing reports, minutes, letters, memos as required.• Dealing with the staff enquiries related to the team work.

Qatar

Key ResponsibilitiesEffectively maintains HR information systems and files to ensure accurate, up to date information is kept at all times.Produces regular, agreed reports and documentation to enable effective analysis of organisation.Handling the HR discussions, rolling out the offer letters, document collections.To develop training programs for new employees.Develop and communicate training plan/schedule to all departments and employees.To take employee feedback for identifying their training requirements, develop suitable plans and coordinate with department heads for on job training programs.Responsible for induction of new employees and maintain a record of all training sessions.Evaluate effect of training on employees and their performance.Assist Training Manager in setting training objectives and targets.To maintain various training equipment and tools in a serviceable condition.Provide relevant feedback to concerned persons at the time of performance appraisal.Assist in establishing and achieving HR Key Performance Indicators (KPIs) for the division and monitor their achievement on a periodic basis.Ensures the accurate communication of information for the purposes of payroll each month ensuring all required paperwork is completed and that information such as starters/leavers, changes to salary, benefits etc. are made.Support in Annual Performance appraisal process like collecting all the self -assessment with manager feedbacks and tracking all the ratings .Responsible to conduct appraisals for probationers and existing employees and generating letters for confirmation of service, termination, promotion/transfer etc.

New Delhi Area, India

Recruitment Managing complete recruitment life cycle by sourcing the best talented candidates from diverse sourcesafter identification of manpower requirements. Handling the HR discussions, salary negotiating, rolling out the offer letters, document collections, certificate verification and background verification for the short-listed candidates. Managing relationship and follow up with the candidates to ensure smooth on -boarding.Joining & Induction Responsible for providing induction to new joiner's by explaining HR Polices like leave policy, etc. Ensuring all joining papers are filled by the candidates and supporting documents are submitted on time.Employee Relations & Engagements Handling grievances or policy related queries of the employees. Driving the entire 'Reward & Recognition' program and organize employee engagement activities.Leaves, Attendance & Data Management Responsible for managing the employee database tool to maintain monthly attendance, leave report,holidays, salary report and employee master data. Also responsible to maintain employee personal files, attendance register, employment files, company files, etc.Performance Appraisal Support in Annual Performance appraisal process like collecting all the self -assessment with manager feedbacks and tracking all the ratings according to wait age. Responsible to conduct appraisals for probationers and existing employees for finding out their suitability and competence level, confirmation of service, termination, promotion/transfer etc, identification of need training, deciding proper remuneration, increments etc.Exit Formalities Conduct exit interviews to understand the major reasons for attrition. Handling exit formalities of resigned employees with proper documentation of exit forms. Preparation and issue of relieving and experience letters. Ensuring full & final settlement of account for resigned employee.

New Delhi Area, India

Recruitment:Sourcing and screening candidates based on the project requirement.Sourcing the resumes from Job Portal.Analyzing the Manpower requirement with operation team.Meeting the hiring targets for different projects.Meeting with the candidate and telling them about the different projects and deciding his/her fitment.Co-ordination with Consultant for the different openings.Generating & Sending Offer /Appointment letters to the selected candidates.Follow up with candidates till Joining.Responsible for on boarding of employees.Employee Relation:Ensure potential issues are identified and escalated. All HR Ops activities are strictly as per the process defined. Handling employee grievances and issues.Activities to increase employee Participation & Involvement by Conducting Sessions, Events. Designing posters, communiqués and communication mailers to cascade various employee Development and recognition schemes to the employees .Taking care of Reward & Recognitions Celebration on floor. Keeping track of monthly vouchers allotted for R N R. Conducting fun activities/Festive Celebrations.Ensuring timely resolution to employee issues regarding Salary, Transport, Cafeteria, etc. are handled in a satisfactory manner.Making Daily / weekly / monthly reports-for recruitments and Exits-head counts. Preparing Weekly and Monthly report in relation to new joiners and recruitments.Conduct exit interviews.

Noida Area, India

Recruitment:Sourcing and screening candidates based on the process requirement.Creating a pool of candidates using naukri.com , Timesjobs.com by Cold Calling, References, Networking... Sourcing candidates through different Channels. Lining up candidates for a face to face interview. Meeting the hiring targets for different processes.Conducting telephonic interviews.Meeting with the candidate and telling them about the different processes(Domestic/International/Voice/Non voice) and deciding his/her fitment for a particular process.Follow up with candidates till Joining and doing joining Formalities.Employee Relation:Designing posters, communiqués and communication mailers to cascade various employee Development and recognition schemes to the employees Taking care of Reward & Recognitions Celebration on floor. Conducting fun activities/Festive Celebrations.Making Daily / weekly / monthly reports-for recruitments and Exits-head counts.

Master Of Business Administration (M.B.A.), Human Resource

Bachelor'S Degree, Commerce

Education record