• Support decision-makers with a complete and concise report • Ensuring that processes are in place to prioritize applications, where a Priority Service has been requested and paid for managing the visa operation carefully to ensure that applications are processed within agreed service standards, deploying resources effectively in order to achieve set targets• Update applications and client data in the electronic processing system• Effective communication for processing of applications at the front end of the operation• Provide clear, detailed, and accurate responses to applicants and authorized representatives via correspondence in a timely manner • Processing documentation, applications, and files, reviews for completeness and accuracy, identifying discrepancies, obtaining & processing data, and seeking out missing or relevant information from the client• Problem-solving approach for complicated cases and researching internal/external sources to resolve discrepancies for the same• Provide knowledgeable information and assistance to clients on options, products, guidelines, and use of electronic support systems• Researches internal and external sources to inform officers regarding difficult problems in processing, legislative or regulatory conformance• Follow quality control guidelines to facilitate compliance and maintain database integrity • Participate in training and development of colleagues and support staff• During performance management encouraging equal opportunities for all, giving regular feedback and promoting a working environment, and helping staff in performing efficiently and effectively.• Execute plans for and manage support staff in the delivery of operational and processing• Working on Training needs analysis for team and support staff and planning for and managing staff in the delivery of operational & processing services

• Ensuring effective public health risk management in immigrant populations.• Ensuring effective Immigration Medical Assessment and Immigration Medical Examination program delivery including effective Quality Assurance (QA) of Panel Physicians (PPs) and other Examiner (radiologists, chest MDs, medical laboratory specialists) • Report on trends, field intelligence, and local health activities relevant to immigration and refugee health to assist in policy development and risk management practices.

• I have been a part of OSU (Immigration) for 7+ years, as Registry Assistant, handling assignments for various teams. As OSU provides support to all other sub-departments of immigration, thus multitasking has always been an important and challenging aspect. • Handled a team of 6 Registry Processing Clerks for the notation of passports, received from all over India. I was • Responsible for the distribution of work equally among the team members and also for maintaining the database of the processed passports. • Worked as a mentor to the new team members on board, providing them with basic training in passport processing and helping them understand the new rules, regulations, and policies of visa processing.• Worked for several portfolios such as File Reception, Passport & Update Desk, Mail opening desk, handled VFS in & out Scan, and also the Printer room task as and when required. Prepared SOP for Passport and Update desk. • Worked on a pilot project in regard to passport submission on approved cases, maintaining TAT of 24hrs. • These tasks and responsibilities have also helped me in enhancing my operational skills in MS Office & my efficiency in general office procedures.

• As a Registry Assistant worked for 7+ years, handled assignments for various teams. • As OSU provides support to all other sub-departments of immigration, thus multitasking has always been an important and challenging aspect. • Handled a team of 6 Registry Processing Clerks for the notation of passports, received from all over India. • Responsible for the distribution of work among the team members and maintaining the database of the processed passports. • Worked as a mentor to the new team members on board, providing them with basic training in passport processing and helping them understand the new rules, regulations, and policies of visa processing. Prepared SOP’s for the Passport and Update desk. • Worked on a pilot project in regard to passport submission on approved cases, maintaining TAT of 24hrs.

• Coordinate with various International airlines, hotels, and car rentals, in order to fulfill the guest’s special requests.• As a back office executive my duties were, interacting with customers via phone calls or through E- mails in regard to client’s queries and concerns about their travel arrangements (Flight, Hotel, Car & Travel Insurance) made on the Ebookers travel portal

• Prepare reservations and issue online tickets as per customer's request received on Spice Jet toll-free number. • Assistance provided to passengers offering them online deals and providing assistance in regards to amendments in flight reservations.