Munna Ahmed Email & Phone Number

Dhaka Division, Bangladesh

Gulshan, Dhaka, Bangladesh

Key Responsibilities:• Lead the team in coordinating shipments, ensuring compliance with customs regulations and providing timely updates to clients.• Support business development by collaborating with sales teams to secure new accounts and expand client relationships.• Implementing process improvements to increase operational efficiency and reduce costs.• Oversee customer service, resolving escalated issues, and maintaining strong client relationships.• Collaborate with carriers, customs brokers, and stakeholders to ensure efficient and accurate delivery of goods.• Drive process improvements, cost-saving initiatives, and develop strategies for operational efficiency.Key Achievements:• Successfully led major projects that contributed to revenue growth.• Successfully managed key client accounts, increasing company revenue.• Enhanced team performance through targeted training programs Skills:• Leadership and team management.• Advanced problem-solving, time management, and decision-making skills • Strong communication skills in both Bengali and English.• Expertise in air freight operations, customer service, and process optimization.• Proficiency in MS Office and shipment-tracking software.

Gulshan, Dhaka, Bangladesh

Key Responsibilities:• Coordinated air freight shipments for a variety of clients, ensuring compliance with customs regulations and providing regular updates on shipment status.• Provided exceptional customer service, addressing any issues or concerns promptly and effectively & maintain strong relationships with clients. • Liaised with clients, carriers, customs brokers, and other stakeholders to ensure timely and accurate delivery of goods• Identify opportunities for cost savings and process improvements within the air freight department• Participated in the development and implementation of new logistics processes to improve operational efficiency. • Collaborated with sales teams to develop new business opportunities and expand existing customer relationships.Key Achievements:• Successfully secured and managed major client accounts, resulting in a significant increase in revenue for the company• Implemented new tracking and reporting systems that increased visibility and accuracy of air freight shipments, resulting in a 15% reduction in delivery delays• Developed and implemented a new training program for air freight coordinators, resulting in increased efficiency and productivity within the department

Dhaka, Dhaka, Bangladesh

Responsible for managing the air freight operations department, overseeing the shipment of goods via air to international destinations. Provide the most cost-effective and efficient solutions for clients. Develop and implement air freight solutions for clients with specific needs. Collaborate with other departments to ensure seamless operations and timely delivery of shipments.

Dhaka, Bangladesh

Manage airline ticketing and reservation systems, ensuring accuracy and timely processing of customer requests.Provide expert guidance to customers on travel routes, fares, and travel policies.Coordinate with airline partners to ensure seamless travel experiences for clients.Resolve customer issues and complaints promptly and effectively, maintaining a high level of customer satisfaction.Stay up-to-date with industry trends and changes in airline policies and regulations.

Master Of Social Sciences (Mss) Field Of Study Industrial Relations And Labour Studies (Irls), Social Sciences

Activities and Societies: Dhaka University Tourist ClubCompleted MSS in IRLS

Bachelor Of Social Science (Bss), Sociology

Activities and Societies: Different type of filled work.Graduated in Sociology

Hsc, Business/Commerce, General, 3.5

Activities and Societies: Activities and Societies: Worked as Teacher in coaching centersCompleted Higher Secondary Education

Ssc, Business/Commerce, General, 4.13

Activities and Societies: Participated in various sports competitions in school life and received prizes.Completed Schooling