Munna Sharma Email and Phone Number

Oversaw daily operations to ensure efficient store functions and exceptional customer experience.-Designed and planned network infrastructure to support scalable and secure operations across multiple locations.-Led inventory management, including stock replenishment, product tracking, and minimizing stockouts.-Streamlined order processing and inventory tracking by implementing new operational systems.-Analyzed sales data to forecast demand, reduce overstock, and improve product turnover rates.-Trained and mentored staff on operational best practices, boosting productivity and accuracy.-Ensured adherence to company policies, procedures, and health and safety regulations.-Spearheaded the design and implementation of network infrastructure across multiple retail locations.-Collaborated with IT and operations teams to integrate advanced POS systems and inventory tools.-Delivered secure, high-performance networks enabling real-time data exchange between stores, warehouses, and corporate offices.-Conducted regular network performance evaluations, troubleshooting issues to minimize operational disruptions.-Partnered with vendors and contractors to execute hardware installations on time and within budget.-Managed end-to-end inventory control processes, including stock tracking, replenishment, and shrinkage reduction.-Implemented advanced inventory management tools to optimize stock levels and reduce overstock by [specific percentage or value, if applicable].-Monitored product turnover rates and collaborated with vendors to ensure timely stock availability.-Conducted regular cycle counts and audits to maintain accurate inventory records, minimizing discrepancies.Directed end-to-end logistics operations, including procurement, transportation, and distribution, to ensure timely delivery of goods.-Coordinated with carriers, vendors, and internal teams to streamline shipping schedules and minimize delays.

Network Designing, monitoring, analyzing, and troubleshooting IT systems.Assisting with training and onboarding processes.Ensuring staff comply with company, as well as health and safety regulations always. Maintaining, managing, and updating software.Analysing existing operations, protocols, and processes, and making plans for improvement.Conducting research, attending workshops, and networking with other professionals in the industry. Practical experience with a variety of software applications.Attention to detail and excellent diagnostic skills. Effective communication and interpersonal skills.Able to identify data sources, develop integrated KPI tools and methodology.Identify, track, and report regularly on key operational performance metrics.Develop quantitative analysis, ad-hoc reports, and models to support key operations decisions, including process optimizations and logistics management.Demonstrable experience with data analysis.Experience in Logistics data analysis. Strong analytical skills.Strong attention to detail and organizational skills.Proficient PC skills Data Analysis, Advance Excel, Word, PowerPoint, Outlook, database management systems. Responsible for the Follow-Up the Operation of Every Shipment Whenever It's Not Reach to the Actual Destination & Got Delivered.& Informed The Client If The Shipment Is Held up Anywhere Due to Various Reasons. Coordinate with Destination & Client, got Clear the Case.Manages overall personnel, performance, and discipline in the assigned area. Provided direction to staff, ensure resolution of problems; sets priorities.Generating MIS Report for All the Major Client in Delhi & Satisfy to Client After Tally the MIS Report with Monthly Bill Summary, all process is in MS Excel & MS WORD/Power Point.Handling The Daily Routine Operation of the Company for Various Destinations Outgoing and Incoming Both. Handling The Major Customer's Report as Pick Up & Delivery.

Starting new Role as Quality tracker and network design in smart express Pvt Ltd All IndiaResponsible for Ensure 100% OFD (Average 35K Shipment/Day) and 95% Delivery From Load Allocated to Store Operation With 98% CSAT Score.Responsible to ensure 95% RVP Performance Every day. With on time Connection.Building Eco System to Reduce RTO Count by Ensuring Genuine attempt/Delivery.Heading Operation. (Overall Head Count 3000+)Responsible to Reduce CPS (Cost Per Shipment)Vendor Onboarding & ManagementBuilding Overall Capacity of Ops (FM/LM/MM)Creating Alternate Delivery Models (ADM).Building a Network which would be scalable and sustainable ensuring the customer satisfaction and Trust on XB.Responsible for ensuring Smooth D&S of ADM SR.heading Regional Sourcing Team (Team of 11 HC)Team Building & Management

Hard working(Handling All North region exceptions and improve ASL/NSL/EDD for North region.Handling DASHBOARD and control tower with follow-ups of all the Exceptions related to the Individual Shipment till Closer.Updating CS team for any exception which may lead to delay in delivery so that the customer can be informed on time.Working on Improvement on tracking area to get better visibility. Arranging a Team Brief Session on a Regular Intervene.