Communication management• Developing communication plans and implementing strategies;• Assessing the communications capacity of the regional offices in Africa and making recommendations;• Ensuring that staff members have the requisite communication skills and effectively use all available communications tools;• Enhancing effective communication with all stakeholders;• Working hand in hand with relevant departments to ensure efficient implementation of communication programmes;• Developing and producing communication products for use across all platforms;• Carrying out relevant communication training among ITF regional staff members and affiliates;• Assisting in fringe interpretation and/or translation during meetings, telephone and video conferencing;• Responding to all regional communication-related queries;• Maintaining a database of communication service providers;• Representing ITF Africa regional office in approved forums.Information management• Managing ICT agreements (Saas and SLA);• Ensuring strict compliance with ICT standards and internal policies;• Maintaining a reliable and secure information system;• Auditing systems to ensure workflow and security standards are in place, and evaluating the impact of changes; • Constantly reviewing performance of all ICT equipment and services, and recommending necessary changes;• Providing technical support to users;• Managing all electronic equipment during meeting sessions (seminars, workshops and conferences);• Developing and implementing ICT training programmes;• Monitoring and evaluating external language service provision for English, French and Portuguese translation and interpretation.Programme management• Managing the Africa youth programme:• Planning and implementing youth activities;• Promoting youth programs.

Roles and responsibilities:1) Content engineering for TNS Global research company;2) Managing data entry and storage for web-based applications;3) Informal interpretation and translation for meetings;4) Management of software engineering for TNS Global research;5) Supervision of graphic design and software programming teams.Achievements:1) Created and implemented a workflow system supported in English, French and Kiswahili;2) Successfully trained three staff team leaders in management of information;3) Boosted clientele confidence and positively influenced client growth.

Roles:1) Development, review and maintenance of web-based and internet applications; 2) Digital media management;3) Client-side and server-side software and hardware support;4) Bi-lingual support in English and French on international projects;5) ICT consultancy in various client projects.Achievements:1) Increased web application development and hosting services by 23 clients;2) Strengthened programming division and left a team of eight.