Ana Munoz Email & Phone Number
@caesars.com
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Who is Ana Munoz? Overview
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Ana Munoz is listed as Corporate Director of Community Impact and Giving at Caesars Entertainment, Inc., based in Las Vegas, Nevada, United States. AeroLeads shows a work email signal at caesars.com and a matched LinkedIn profile for Ana Munoz.
Ana Munoz previously worked as Corporate Director of Community Impact & Giving at Caesars Entertainment, Inc. and Corporate Director of Community & Diversity Affairs at Caesars Entertainment, Inc.. Ana Munoz holds Doctor Of Philosophy - Phd, Hospitality Administration/Management from University Of Nevada-Las Vegas.
Email format at Caesars Entertainment, Inc.
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About Ana Munoz
Ana Munoz is a passionate Corporate Social Responsibility professional who currently holds the role of Director of Community Impact & Giving at Caesars Entertainment. In this role she develops strategies and manages relationships for local, regional and national partners to deliver community and organizational outcomes in social justice and equity, wellness, education and environmental sustainability. Ana Munoz is also the Director of the Caesars Foundation and as such oversees millions of dollars in philanthropic giving to national and local non-profit organizations who are strengthening the communities where Caesars Entertainment operates. Ana Munoz previously built a Continuous Improvement capability for Caesars Entertainment by cultivating a culture of continuous learning, systematic problem solving, data-driven decision making and team member collaboration. As a certified Lean Six Sigma Master Black Belt, she spent her days developing leaders in her organization to leverage the Continuous Improvement methodology for business and process improvements. With 20 years of hospitality and gaming experience, she regularly taps into her knowledge of the industry when developing and executing community and diversity strategies for Caesars Entertainment. As an enthusiastic learner, she finds much inspiration in facilitating the learning of others and witnessing their individual growth and development.Ana is currently pursuing her PhD in Hospitality at University of Nevada, Las Vegas. Her research focuses on social sustainability in the hospitality industry. Ana also holds her Bachelor's in Hospitality Management with UNLV and her MBA with Post University. Her passion for diversity, equity and inclusion extends beyond her work roles with Caesars. She served as the Chair of VIA, Caesars Hispanic/Latino Business Impact Group, for more than four years and currently serves as an Advisory Council Member for Hispanic Scholarship Fund and as an Executive Advisory Board Member for Association of Latino Professionals for America – ALPFA Las Vegas Chapter after serving on the Board of Directors for several years.
Listed skills include Hospitality, Resorts, Leadership, Customer Service, and 43 others.
Ana Munoz's current company
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Ana Munoz work experience
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Corporate Director Of Community Impact & Giving
CurrentOversee philanthropic giving, volunteering and Caesars Foundation operations. Manage philanthropy and Foundation partnerships at the national and local level. Develop and execute giving strategy.
Corporate Director Of Community & Diversity Affairs
Develops strategies that drive Caesars Entertainment’s external relations objectives for the enterprise – with a particular focus on non-governmental organizations (NGOs) which are non-profits and diverse advocacy and business inclusion groups. Acts as key company representative for philanthropic charities, watch dog organizations, civil rights and civic engagement organizations in corporate headquarter markets, and those with national and global reach. Oversees the Caesars Foundation (~$1.5-$2M/year), corporate giving, company philanthropy administrators and online compliance and management tools and external Diversity-Equity-Inclusion (DEI) partnerships.
Phd Student
Current
Corporate Director Of Business & Process Improvement
Inspires a culture of continuous improvement by engaging team members and leaders, setting BPI strategy, and delivering improvements using the Lean Six Sigma tool set. As a certified Master Black Belt, trains and mentors other Caesars Ent. leaders to improve the business through their own Lean Six Sigma projects.
Director Of Business & Process Improvement, Harrah'S Las Vegas
Leader of the Harrah's Las Vegas continuous improvement initiative which involved the development of strategic direction, administration of Green and Yellow Belt program, reporting and communication to all levels of the organization, and facilitation of Lean Six Sigma projects to deliver maximum value to the property.
Corporate Service Process & Project Manager
Project manager for new beverage service technology projects. Includes management of project budgets, stakeholder communications, vendor relationships, etc. Ensure proper execution of existing beverage technology that includes guidance in service delivery process, staffing optimization, reporting and analysis, training, etc. Support beverage teams across all locations with development and execution of service improvement initiatives. Drive customer service improvements for all departments by educating leaders on available tools, analytics, models and best demonstrated practices for excellence in operations.
Director Of Operations
Provide a world class wedding experience for each couple and ultimate customer satisfaction. Oversee all wedding day operations departments including coordinating, photography, limo services, videography, and minister services. The current team is made of approximately 40 people.
Mba Student
Continuous Improvement Site Lead & Total Service Director
Plan and implement service initiatives for four Las Vegas strip resorts (8,000+ employees), which includes training, Kaizen activity, and engagement programs. Lead team of Specialists in facilitation of Kaizen. Partner with Executive Leadership Team to identify opportunities and develop action plans for improvement.
Continuous Improvement & Total Service Manager
Plan and lead Kaizens, events where project-based teams focus on one area to support problem solving. Key deliverables of Kaizens are to increase engagement, improve productivity, reduce costs and gain revenue. Regularly facilitate training activity for Kaizen and service initiatives.
Hotel Operations Manager
Manage day-to-day operations of 2500+ room Las Vegas Strip resort. Supervise team of 40+ Front Desk Agents and Guest Service Managers through administration of reward & recognition programs, disciplinary action plans and training.
Customer Satisfaction Manager
Support execution of service initiatives such as employee pep rallies, executive lock-outs, service assurance management meetings and training.
Customer Satisfaction Supervisor
Supervised team responsible for all Las Vegas region customer correspondence (email / letters). Implemented evaluation program for quality and quantity of written correspondence which led to performance improvement and increased team engagement. Facilitated service training. Administered service programs. Handled service recovery. Supported citywide Customer Satisfaction Teams in their efforts to deliver truly great service.
Assistant Hotel Manager
Supervise day-to-day operations of front desk operations, lead team of 40+ Front Desk Agents, administer upsell program and facilitate ongoing training.
Ana Munoz education
Doctor Of Philosophy - Phd, Hospitality Administration/Management
Master Of Business Administration (M.B.A.), Business Administration, Management And Operations
Bachelor, Hotel Management
Frequently asked questions about Ana Munoz
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What company does Ana Munoz work for?
Ana Munoz works for Caesars Entertainment, Inc..
What is Ana Munoz's role at Caesars Entertainment, Inc.?
Ana Munoz is listed as Corporate Director of Community Impact and Giving at Caesars Entertainment, Inc..
What is Ana Munoz's email address?
AeroLeads has found 1 work email signal at @caesars.com for Ana Munoz at Caesars Entertainment, Inc..
Where is Ana Munoz based?
Ana Munoz is based in Las Vegas, Nevada, United States while working with Caesars Entertainment, Inc..
What companies has Ana Munoz worked for?
Ana Munoz has worked for Caesars Entertainment, Inc., University Of Nevada-Las Vegas, Caesars Entertainment Corporation, Chapel Of The Flowers, and Post University.
How can I contact Ana Munoz?
You can use AeroLeads to view verified contact signals for Ana Munoz at Caesars Entertainment, Inc., including work email, phone, and LinkedIn data when available.
What schools did Ana Munoz attend?
Ana Munoz holds Doctor Of Philosophy - Phd, Hospitality Administration/Management from University Of Nevada-Las Vegas.
What skills is Ana Munoz known for?
Ana Munoz is listed with skills including Hospitality, Resorts, Leadership, Customer Service, Hotels, Customer Satisfaction, Hospitality Management, and Management.
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