Ana Munoz

Ana Munoz Email and Phone Number

Corporate Director of Community Impact and Giving @ Caesars Entertainment, Inc.
Las Vegas, NV, US
Ana Munoz's Location
Las Vegas, Nevada, United States, United States
Ana Munoz's Contact Details

Ana Munoz personal email

About Ana Munoz

Ana Munoz is a passionate Corporate Social Responsibility professional who currently holds the role of Director of Community Impact & Giving at Caesars Entertainment. In this role she develops strategies and manages relationships for local, regional and national partners to deliver community and organizational outcomes in social justice and equity, wellness, education and environmental sustainability. Ana Munoz is also the Director of the Caesars Foundation and as such oversees millions of dollars in philanthropic giving to national and local non-profit organizations who are strengthening the communities where Caesars Entertainment operates. Ana Munoz previously built a Continuous Improvement capability for Caesars Entertainment by cultivating a culture of continuous learning, systematic problem solving, data-driven decision making and team member collaboration. As a certified Lean Six Sigma Master Black Belt, she spent her days developing leaders in her organization to leverage the Continuous Improvement methodology for business and process improvements. With 20 years of hospitality and gaming experience, she regularly taps into her knowledge of the industry when developing and executing community and diversity strategies for Caesars Entertainment. As an enthusiastic learner, she finds much inspiration in facilitating the learning of others and witnessing their individual growth and development.Ana is currently pursuing her PhD in Hospitality at University of Nevada, Las Vegas. Her research focuses on social sustainability in the hospitality industry. Ana also holds her Bachelor's in Hospitality Management with UNLV and her MBA with Post University. Her passion for diversity, equity and inclusion extends beyond her work roles with Caesars. She served as the Chair of VIA, Caesars Hispanic/Latino Business Impact Group, for more than four years and currently serves as an Advisory Council Member for Hispanic Scholarship Fund and as an Executive Advisory Board Member for Association of Latino Professionals for America – ALPFA Las Vegas Chapter after serving on the Board of Directors for several years.

Ana Munoz's Current Company Details
Caesars Entertainment, Inc.

Caesars Entertainment, Inc.

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Corporate Director of Community Impact and Giving
Las Vegas, NV, US
Ana Munoz Work Experience Details
  • Caesars Entertainment, Inc.
    Corporate Director Of Community Impact And Giving
    Caesars Entertainment, Inc.
    Las Vegas, Nv, Us
  • Caesars Entertainment, Inc.
    Corporate Director Of Community Impact & Giving
    Caesars Entertainment, Inc. Aug 2022 - Present
    Las Vegas, Nv, Us
    Oversee philanthropic giving, volunteering and Caesars Foundation operations. Manage philanthropy and Foundation partnerships at the national and local level. Develop and execute giving strategy.
  • Caesars Entertainment, Inc.
    Corporate Director Of Community & Diversity Affairs
    Caesars Entertainment, Inc. Dec 2020 - Aug 2022
    Las Vegas, Nv, Us
    Develops strategies that drive Caesars Entertainment’s external relations objectives for the enterprise – with a particular focus on non-governmental organizations (NGOs) which are non-profits and diverse advocacy and business inclusion groups. Acts as key company representative for philanthropic charities, watch dog organizations, civil rights and civic engagement organizations in corporate headquarter markets, and those with national and global reach. Oversees the Caesars Foundation (~$1.5-$2M/year), corporate giving, company philanthropy administrators and online compliance and management tools and external Diversity-Equity-Inclusion (DEI) partnerships.
  • University Of Nevada-Las Vegas
    Phd Student
    University Of Nevada-Las Vegas Aug 2022 - Present
    Las Vegas, Nv, Us
  • Caesars Entertainment Corporation
    Corporate Director Of Business & Process Improvement
    Caesars Entertainment Corporation Jan 2018 - Aug 2020
    Las Vegas, Nv, Us
    Inspires a culture of continuous improvement by engaging team members and leaders, setting BPI strategy, and delivering improvements using the Lean Six Sigma tool set. As a certified Master Black Belt, trains and mentors other Caesars Ent. leaders to improve the business through their own Lean Six Sigma projects.
  • Caesars Entertainment Corporation
    Director Of Business & Process Improvement, Harrah'S Las Vegas
    Caesars Entertainment Corporation Jan 2016 - Jan 2018
    Las Vegas, Nv, Us
    Leader of the Harrah's Las Vegas continuous improvement initiative which involved the development of strategic direction, administration of Green and Yellow Belt program, reporting and communication to all levels of the organization, and facilitation of Lean Six Sigma projects to deliver maximum value to the property.
  • Caesars Entertainment Corporation
    Corporate Service Process & Project Manager
    Caesars Entertainment Corporation Sep 2014 - Jan 2016
    Las Vegas, Nv, Us
    Project manager for new beverage service technology projects. Includes management of project budgets, stakeholder communications, vendor relationships, etc. Ensure proper execution of existing beverage technology that includes guidance in service delivery process, staffing optimization, reporting and analysis, training, etc. Support beverage teams across all locations with development and execution of service improvement initiatives. Drive customer service improvements for all departments by educating leaders on available tools, analytics, models and best demonstrated practices for excellence in operations.
  • Chapel Of The Flowers
    Director Of Operations
    Chapel Of The Flowers Jul 2013 - Jul 2014
    Provide a world class wedding experience for each couple and ultimate customer satisfaction. Oversee all wedding day operations departments including coordinating, photography, limo services, videography, and minister services. The current team is made of approximately 40 people.
  • Post University
    Mba Student
    Post University Oct 2012 - Jun 2014
    Waterbury, Ct, Us
  • Caesars Entertainment Corporation
    Continuous Improvement Site Lead & Total Service Director
    Caesars Entertainment Corporation Oct 2011 - Oct 2012
    Las Vegas, Nv, Us
    Plan and implement service initiatives for four Las Vegas strip resorts (8,000+ employees), which includes training, Kaizen activity, and engagement programs. Lead team of Specialists in facilitation of Kaizen. Partner with Executive Leadership Team to identify opportunities and develop action plans for improvement.
  • Caesars Entertainment Corporation
    Continuous Improvement & Total Service Manager
    Caesars Entertainment Corporation Feb 2009 - Oct 2011
    Las Vegas, Nv, Us
    Plan and lead Kaizens, events where project-based teams focus on one area to support problem solving. Key deliverables of Kaizens are to increase engagement, improve productivity, reduce costs and gain revenue. Regularly facilitate training activity for Kaizen and service initiatives.
  • Caesars Entertainment Corporation
    Hotel Operations Manager
    Caesars Entertainment Corporation Oct 2008 - Feb 2009
    Las Vegas, Nv, Us
    Manage day-to-day operations of 2500+ room Las Vegas Strip resort. Supervise team of 40+ Front Desk Agents and Guest Service Managers through administration of reward & recognition programs, disciplinary action plans and training.
  • Caesars Entertainment Corporation
    Customer Satisfaction Manager
    Caesars Entertainment Corporation Feb 2008 - Oct 2008
    Las Vegas, Nv, Us
    Support execution of service initiatives such as employee pep rallies, executive lock-outs, service assurance management meetings and training.
  • Caesars Entertainment Corporation
    Customer Satisfaction Supervisor
    Caesars Entertainment Corporation 2006 - 2008
    Las Vegas, Nv, Us
    Supervised team responsible for all Las Vegas region customer correspondence (email / letters). Implemented evaluation program for quality and quantity of written correspondence which led to performance improvement and increased team engagement. Facilitated service training. Administered service programs. Handled service recovery. Supported citywide Customer Satisfaction Teams in their efforts to deliver truly great service.
  • Caesars Entertainment Corporation
    Assistant Hotel Manager
    Caesars Entertainment Corporation 2004 - 2006
    Las Vegas, Nv, Us
    Supervise day-to-day operations of front desk operations, lead team of 40+ Front Desk Agents, administer upsell program and facilitate ongoing training.

Ana Munoz Skills

Hospitality Resorts Leadership Customer Service Hotels Customer Satisfaction Hospitality Management Management Hospitality Industry Training Team Building Casino Hiring Employee Engagement Budgets Food And Beverage Operations Management Event Management Hotel Management Employee Training Continuous Improvement Program Management Process Scheduler Problem Solving Microsoft Office Employee Relations Restaurants Vip Administration Coaching Human Resources Guest Satisfaction Front Office Event Planning Forecasting Guest Service Change Management Microsoft Word Supervisory Skills Microsoft Excel Team Leadership Excel Powerpoint Customer Relations Gaming Industry Project Management Word

Ana Munoz Education Details

  • University Of Nevada-Las Vegas
    University Of Nevada-Las Vegas
    Hospitality Administration/Management
  • Post University
    Post University
    Management And Operations
  • University Of Nevada-Las Vegas
    University Of Nevada-Las Vegas
    Hotel Management

Frequently Asked Questions about Ana Munoz

What company does Ana Munoz work for?

Ana Munoz works for Caesars Entertainment, Inc.

What is Ana Munoz's role at the current company?

Ana Munoz's current role is Corporate Director of Community Impact and Giving.

What is Ana Munoz's email address?

Ana Munoz's email address is mu****@****slv.com

What schools did Ana Munoz attend?

Ana Munoz attended University Of Nevada-Las Vegas, Post University, University Of Nevada-Las Vegas.

What are some of Ana Munoz's interests?

Ana Munoz has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Education, Poverty Alleviation, Animal Welfare, Arts And Culture, Health.

What skills is Ana Munoz known for?

Ana Munoz has skills like Hospitality, Resorts, Leadership, Customer Service, Hotels, Customer Satisfaction, Hospitality Management, Management, Hospitality Industry, Training, Team Building, Casino.

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