Firefly Autism 2023-2024Director of Development As Director of Development, I crafted fundraising strategies, nurtured donor relations, sought grants, and oversaw marketing.• Wrote over three grants to pursue funding opportunities.• Initiated updates to the website, newsletter, PR, and marketing materials with the Marketing Director.• Together with our CEO and staff, we successfully raised over $52,000 for Colorado Gives Day.• Collaborating with the Board of Directors to cultivate their involvement in fundraising activities, including donor cultivation, prospect research, and solicitation efforts. • Initiated a brick capital campaign in collaboration with the Development Board Chair.

Program Manager, CDC Health Equity AllianceEnsure fair distribution and equitable access to vaccines in specific neighborhoods, prioritizing health equity.• Designed and implemented educational campaigns to promote vaccine literacy. Tailoring messaging to address the cultural and linguistic needs of diverse communities.• Nurtured strategic alliances with more than fifty essential organizations, fostering continuous collaboration to enhance vaccine distribution and education efficiency.• Secured over $300K in community in-kind contributions to support the mission of health equity.• Contributed to increased vaccine distribution and access in targeted neighborhoods, leading to improved health outcomes.• As a team we distributed over ninety-five thousand vaccines throughout Colorado over 2 years.

Corporate Quality Assurance Manager I managed Quality Assurance for customer service operations related to COVID-19 Vaccines across diverse locations, including NY, FL, GA, VA, and South Africa.• Developed and implemented robust procedures to ensure adherence to customer service best practices, guaranteeing exceptional service delivery.• Led the redesigning of the quality evaluation program, creating scalable procedures to accommodate the organization's rapid growth. • Conducted comprehensive training sessions for eight QA Supervisors, equipping them with the necessary skills and knowledge to effectively manage customer service programs and evaluation forms.

Executive Assistant to Controller - Position eliminated due to COVID-19Supported the Controller and Senior Account Manager, providing essential administrative assistance, fostering team communication, and ensuring timely project completion to meet deadlines.• Successfully executed and assisted in creating over two hundred foundation check grants for 501(c)(3) organizations.• Managed the executive's calendar effectively, scheduling appointments, meetings, and travel arrangements while prioritizing urgent matters. • Demonstrated flexibility in handling evolving priorities and changing circumstances, able to pivot quickly to meet the needs of the executive and the organization.

Project Coordinator Internship 4 months Played a pivotal role in supporting the director with project development and providing exceptional client assistance.• Significantly contributed to the development of a user-friendly client service portal• Played an integral part in organizing a successful vendor event for over 3,000 clients• Offered valuable guidance to over fifty clients on initiating their businesses and addressing certification-related inquiries, ensuring their comprehension, and facilitating their journey toward success.

Executive Assistant to Chief Revenue Officer / Project ManagerFunctioned as a pivotal member of the executive team, contributed support to sales strategy, and implemented operational efficiencies.• Collaborated closely with the Chief Revenue Officer, representing him in meetings and projects with internal and external C-level executives in the political arena, community affairs, and non-profit agencies.• Managed the executive's calendar effectively, scheduling appointments, meetings, and travel arrangements while prioritizing urgent matters. • Successfully managed multiple projects involving political, marketing, and sales teams, with a strong emphasis on revenue enhancement, strategic planning, and identifying opportunities.• Orchestrated three extraordinarily successful political events for TV-Radio at Univision Colorado Media, leveraging effective planning and execution skills.

Salesforce Business Analyst Led project management efforts for all Salesforce project deliverables, taking ownership of project charters, phase-driven schedules, milestones, status reporting, resource plans, and budgets.• Effectively completed over 250 projects within a span of two years, making a substantial contribution to the sales team's achievements. • Created an efficient workflow within Salesforce that improved the facilitation of the sales cycle, and this approach was adopted throughout the organization on a global scale.

Quality Assurance Manager Directed a team consisting of (16) Quality Assurance Analysts, (1) Reporting Specialist, (1) Team Leader, and provided oversight for (9) international outsourcer Quality Managers, totaling (27) team members. Ensured the delivery of exceptional customer service by overseeing more than seven hundred customer care representatives.• Redesigned the overall quality evaluation program and procedures, effectively aligning them with the evolving needs of the growing business.• Oversaw the execution of 3,200 monthly phone evaluations by the quality assurance team, measuring customer service levels provided by both in-house and outsourced customer care operations teams.• Spearheaded an initiative to enhance the customer service culture and accuracy by implementing regular calibration sessions with internal and outsourced partners, resulting in a remarkable 14% increase in quality scores globally. • Successfully established quality programs in nine newly opened call centers by delivering comprehensive training to management and staff. • Ensured unwavering compliance with outsourcing contracts through consistent analysis of performance metrics in various locations including Beijing, Mexico, Philippines, Bulgaria, Russia, Nicaragua, the U.S., and India.• Collaborated with hiring departments to create and implement diversity and inclusion plans for recruitment, as well as ongoing outreach programs, while providing expert guidance and support.

Led a dynamic project to seamlessly onboard 40 employees within a challenging two-month timeframe, with a primary emphasis on acquiring critical language skills in French, Italian, Mandarin, and Hindi.• Spearheaded innovative recruitment strategies, employing unconventional methods and conducting over 125+ interviews during off hours to pinpoint top-tier talent.• Advocated for a paradigm shift in hiring procedures and assessment tools, persuading leadership to address cultural and language disparities, thereby enhancing candidate selection and fostering organizational diversity.• Received in-person accolades from the Chief Operations Officer (COO) for outstanding contributions to the project and overall talent acquisition endeavors.