Heather Munoz Email & Phone Number

• Lead a team of talented solution consultants in the Heartland area (MO, KS, and NE)
• Hire, develop and retain top talent across the geography
• Evangelize the ServiceNow platform to enterprise-level customers.
• Manage the technical sale, proposal development, customer relationships, and issue escalation

• Build and retain a team of geographically dispersed systems engineers designing scale-out NAS, object, and cloud-based solutions
• Responsible for evangelizing Dell EMC products, solution selling, proposal development, campaign, and customer relationship management, and issue escalation.
• Develop and mentor team members and peers to continually grow both technical and with soft skills
• Lead worldwide projects developing and enabling SE’s to become solution-focused experts in current… Show more
• Lead worldwide projects developing and enabling SE’s to become solution-focused experts in current industry trends and competitive intelligence resulting in revenue growth for the business unit
• Lead the St. Louis EMC Field Women’s Leadership Forum and host local events Show less

Evangelize on virtualization technologies within the datacenter and present to customers at all levels of the organization on virtualization solutions to increase the companies efficiencies.

• Pre and Post Sales
• Outline current and future vision enterprise architecture, including traceability from business and IT strategies to suggested technologies
• Analyze client technology challenges, assess costs, and suggest solutions.
• Design and execute proofs-of-concept for storage and virtualization capabilities, including building business case with costs, benefits, and efficiency measures.
• Administer VMware and EMC assessments for clients sites to determine the… Show more Pre and Post Sales
• Administer VMware and EMC assessments for clients sites to determine the business need of server and storage consolidation and containment.

• Outline current and future vision enterprise architecture, including traceability from business and IT strategies to suggested technologies
• Analyze client technology challenges, assess costs, and suggest solutions.
• Design and execute proofs-of-concept for storage and virtualization capabilities, including building business case with costs, benefits, and efficiency measures.
• Administer VMware and EMC assessments for clients sites to determine the business need of server and… Show more
• Administer VMware and EMC assessments for clients sites to determine the business need of server and storage consolidation and containment.
• Create a Scope of Work as it relates to solution design and respond to Request for Proposals for clients Show less

• Virtual Computing Administrator
• Provide complex technical services support for the virtual computing infrastructure of the enterprise to ensure technical health and security of the technical computing environment.
• Manage and coordinate projects
• Lead the build, implementation, configuration and maintenance of multi-technology platforms including numerous versions of windows and linux.
• Maintain in-depth industry knowledge of IT technical concepts… Show more Virtual Computing Administrator
• Maintain in-depth industry knowledge of IT technical concepts, practices and procedures.

SUN UNIX Administrator

Bachelor'S Degree, Management Information Systems, General

A.S, Information Technology