Javier Muñoz Sanchez

Javier Muñoz Sanchez Email and Phone Number

Customer Success Manager @ Travel Curious
Seville, AL, ES
Javier Muñoz Sanchez's Location
Seville, Andalusia, Spain, Spain
Javier Muñoz Sanchez's Contact Details

Javier Muñoz Sanchez work email

Javier Muñoz Sanchez personal email

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About Javier Muñoz Sanchez

With more than 10 years of experience in the travel industry, I am passionate about innovation, accommodations and experiences. My mission is to connect experience providers and operators with the most advanced and efficient technology, and to offer them customized and quality solutions. Currently, I work as Partner Integrations Manager at Redeam, a leader in technology that connects experiences.In my current role, I guide our partners through the entire integration lifecycle, from testing to launch. I am responsible for project communication, managing technical tasks, escalating issues and recommending best practices. In addition, I analyze partner data to identify opportunities for improvement and growth. My skills include revenue management, revenue analysis, hospitality and fluency in several languages such as English and Portuguese. I consider myself a proactive, collaborative and customer-oriented person. I enjoy working in a team and learning from others.

Javier Muñoz Sanchez's Current Company Details
Travel Curious

Travel Curious

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Customer Success Manager
Seville, AL, ES
Employees:
67
Javier Muñoz Sanchez Work Experience Details
  • Travel Curious
    Customer Success Manager
    Travel Curious
    Seville, Al, Es
  • Redeam
    Partner Integrations Manager
    Redeam Dec 2022 - Present
    - Guide partners through the entire Integration Lifecycle.T- esting and beta launch for new supply and demand partners integrating.. Handover call with Support and Onboarding teams.- Project communication:Attend Kick-Off Calls to discuss data flows and API-specifics.- Handle all tech related tasks associated with Integrations (Connection overviews, certs, 3 way, kick off calls,etc).- Escalate tech issues to Customer Success Engineers when necessary.- Recommend Best Practices based on individual partner needs- Create documentation to capture partner-specific integration details.- Analyze, troubleshoot, and report issues and needed product enhancements.- Liaise between partners and internal departments.- Maintain project status in Hubspot at the ticket level.
  • Redeam: Technology Connecting Experiences
    Customer Success Analyst
    Redeam: Technology Connecting Experiences Apr 2021 - Dec 2022
    - Monitored customer engagement and provided feedback to improve customer experience.- Provide customer support in order to resolve their technical issues.- Coordinated with cross-functional teams to resolve customer inquiries.- Analyzed customer data to identify trends and areas for improvement.- Implemented customer feedback to improve customer experience.
  • True Apartments
    Co-Funder & Revenue Manager
    True Apartments Apr 2017 - Apr 2021
    Seville, Spain
    True Apartments was born from the comprehensive management of VFTs in Seville. - As the head of the online and offline distribution of the different accommodations, the main mission has been to optimize the economic performance of the owners of the different properties, positioning them in privileged places and obtaining great results in the short, medium, and long term, managing to increase the number of clients considerably in a relatively short space of time. - I have had the privilege of creating all the work protocols related to OTAs, Suppliers, and customer service, making sure that all of them receive personalized and quality treatment.
  • Destinia
    Hotel Booking Agent
    Destinia Apr 2015 - Mar 2017
    Madrid, Spain
    - Management and consulting in multiple international hotel reservation markets, supporting independent establishments, chains, suppliers, retail agencies, and guests. - My tasks as an agent at Destinia.com were to provide excellent service to the entire sales chain, minimizing incidents and optimizing profit margins, reaching every month all the objectives set by the company, especially focused on Portuguese speaker markets.
  • The Hat Madrid
    Front Desk Manager & Revenue Manager
    The Hat Madrid Apr 2014 - Feb 2015
    Madrid, Spain
    - Hired for the hotel start-up. Setup all the operations protocols for the Revenue and Front Desk departments, training the reception team. - After a few months, thanks to the teamwork of the entire departments, we received the certificate of excellence from various portals such as Tripadvisor, and we managed to position The Hat Madrid among the Top 10 in Madrid of special hotels and as a consequence a high degree of performance and occupancy.
  • Mad4You Hostel
    General Manager
    Mad4You Hostel Jun 2013 - Apr 2014
    Madrid, Spain
    - Led a team of 10 people. - Successfully launched the new hostel in 3 months.- Online distribution, revenue and reception management.- Weekly reports for the property. - Head of customer service.
  • The Living Roof Hostel
    Head Of Reception
    The Living Roof Hostel Aug 2011 - May 2013
    Madrid, Spain
    - Led the reception team in providing excellent customer service- Monitored the team's performance and provided feedback- Organised and coordinated the team's work schedule- Trained new team members in customer service standards and procedures- Coordinated appointments and managed schedules for high-profile clients
  • The Living Roof Hostel
    Receptionist
    The Living Roof Hostel Apr 2009 - Jul 2011
    Seville, Spain
    Tasks of a hotel receptionist, offering a high-quality service and support to the guests.

Javier Muñoz Sanchez Skills

Reviews Operations Management Hospitalidad Gerencia De Hoteles Turismo English Revenue Analysis Team Leadership Hotel Booking Customer Service Reservas Hoteleras Portuguese Sales Ventas

Javier Muñoz Sanchez Education Details

Frequently Asked Questions about Javier Muñoz Sanchez

What company does Javier Muñoz Sanchez work for?

Javier Muñoz Sanchez works for Travel Curious

What is Javier Muñoz Sanchez's role at the current company?

Javier Muñoz Sanchez's current role is Customer Success Manager.

What is Javier Muñoz Sanchez's email address?

Javier Muñoz Sanchez's email address is ja****@****eam.com

What schools did Javier Muñoz Sanchez attend?

Javier Muñoz Sanchez attended Uoc - Universitat Oberta De Catalunya, 360hotelmanagement, Andaluciaesdigital, Universidad De Sevilla, Embassy University Of London, Instituto De Marketing Online De Madrid.

What skills is Javier Muñoz Sanchez known for?

Javier Muñoz Sanchez has skills like Reviews, Operations Management, Hospitalidad, Gerencia De Hoteles, Turismo, English, Revenue Analysis, Team Leadership, Hotel Booking, Customer Service, Reservas Hoteleras, Portuguese.

Who are Javier Muñoz Sanchez's colleagues?

Javier Muñoz Sanchez's colleagues are Rachel Doran, Angela Skelly, Natalia Paz Cristofaro, Mariska Swart, Tanya Neyman, Quennie S., Kerry Van Niekerk.

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