Javier Muñoz Sanchez Email & Phone Number

Seville, Al, Es

- Guide partners through the entire Integration Lifecycle.T- esting and beta launch for new supply and demand partners integrating.. Handover call with Support and Onboarding teams.- Project communication:Attend Kick-Off Calls to discuss data flows and API-specifics.- Handle all tech related tasks associated with Integrations (Connection overviews, certs, 3 way, kick off calls,etc).- Escalate tech issues to Customer Success Engineers when necessary.- Recommend Best Practices based on individual partner needs- Create documentation to capture partner-specific integration details.- Analyze, troubleshoot, and report issues and needed product enhancements.- Liaise between partners and internal departments.- Maintain project status in Hubspot at the ticket level.

- Monitored customer engagement and provided feedback to improve customer experience.- Provide customer support in order to resolve their technical issues.- Coordinated with cross-functional teams to resolve customer inquiries.- Analyzed customer data to identify trends and areas for improvement.- Implemented customer feedback to improve customer experience.

Seville, Spain

True Apartments was born from the comprehensive management of VFTs in Seville. - As the head of the online and offline distribution of the different accommodations, the main mission has been to optimize the economic performance of the owners of the different properties, positioning them in privileged places and obtaining great results in the short, medium, and long term, managing to increase the number of clients considerably in a relatively short space of time. - I have had the privilege of creating all the work protocols related to OTAs, Suppliers, and customer service, making sure that all of them receive personalized and quality treatment.

Madrid, Spain

- Management and consulting in multiple international hotel reservation markets, supporting independent establishments, chains, suppliers, retail agencies, and guests. - My tasks as an agent at Destinia.com were to provide excellent service to the entire sales chain, minimizing incidents and optimizing profit margins, reaching every month all the objectives set by the company, especially focused on Portuguese speaker markets.

Madrid, Spain

- Hired for the hotel start-up. Setup all the operations protocols for the Revenue and Front Desk departments, training the reception team. - After a few months, thanks to the teamwork of the entire departments, we received the certificate of excellence from various portals such as Tripadvisor, and we managed to position The Hat Madrid among the Top 10 in Madrid of special hotels and as a consequence a high degree of performance and occupancy.

Madrid, Spain

- Led a team of 10 people. - Successfully launched the new hostel in 3 months.- Online distribution, revenue and reception management.- Weekly reports for the property. - Head of customer service.

Madrid, Spain

- Led the reception team in providing excellent customer service- Monitored the team's performance and provided feedback- Organised and coordinated the team's work schedule- Trained new team members in customer service standards and procedures- Coordinated appointments and managed schedules for high-profile clients

Seville, Spain

Tasks of a hotel receptionist, offering a high-quality service and support to the guests.

Dirección Y Administración De Alojamientos Turísticos, Tourism And Accommodation

Tourism and Hospitality, Hospitality Planning and Management, Information Technologies, Accommodation, Tourism Legislation, Hotel.

Revenue Management

Advanced Revenue Management Course

Business Intelligence & Big Data

Chemistry

1st degree completed.

Education record

Title of qualification awarded English Principal subjects / occupational skills covered: oral and written English, grammar and vocabulary..

Education record

Title of qualification awarded Master in Community management Principal subjects / occupational skills covered: Social media, management.