Munroe S. Email & Phone Number

As a Guest Services Specialist at Republic Cantina, I bring a wealth of experience and dedication to delivering exceptional dining experiences. With a focus on revenue growth and customer satisfaction, my role involves implementing upselling techniques that have contributed to increased average check amounts and overall revenue.My commitment to outstanding guest services goes beyond resolving complaints; it involves anticipating and promptly addressing customer needs, ensuring a positive and memorable dining experience. I collaborate seamlessly with kitchen and front-of-house teams to optimize workflow, contributing to overall restaurant efficiency.My expertise extends to training new staff members on customer service standards and restaurant procedures, fostering a culture of excellence. In the fast-paced environment of Republic Cantina, I adhere to high standards and policies, maintaining a clean and inviting dining atmosphere.Join me in exploring the world of hospitality, where each guest interaction is an opportunity to create lasting impressions and elevate the overall dining experience.

Washington Dc-Baltimore Area

As the Director of Communications for the DC Gay Flag Football League (DCGFFL), I took on a leadership role in ensuring cohesive and informative communication across various platforms. My contributions include:Strategic Communication Coordination:Collaborated with all Board members to curate and provide relevant content for the website, addressing schedules, events, updates, and pertinent information deemed appropriate by the Board.Maintained a strategic communication plan, ensuring a consistent and informative online presence for the league.Membership Engagement and Updates:Delivered bi-weekly updates to the league membership, keeping them informed about upcoming league events and fostering a sense of community engagement.Cultivated a consistent and proactive communication strategy to enhance member participation and overall satisfaction.Multi-Platform Content Management:Maintained and updated the DCGFFL websites, Facebook, Instagram, and other social media accounts with current information, including team scores, game schedules, brackets, and relevant updates.Managed incoming emails, ensuring timely responses and effective communication with league participants, sponsors, and other stakeholders.My role at DCGFFL allowed me to combine my passion for effective communication with a commitment to fostering inclusivity and engagement within the LGBTQ+ community.

Washington, District Of Columbia, United States

As a Digital Media Associate at GMMB, I played a pivotal role in driving real and lasting change through the strategic management of digital media advertising campaigns for political and advocacy initiatives. My responsibilities included:Campaign Management:Executed the daily campaign maintenance of 5-8 high-impact campaigns with budgets ranging from $50k to $10M, ensuring optimal performance and budget allocation.Analysis and Reporting:Conducted in-depth campaign analysis and generated client reports, providing actionable insights to inform strategic decision-making for digital media advertising campaigns.Competitive Intelligence:Produced and maintained competitive spending reports, offering valuable insights into market trends and competitor activities.Syndicated Planning and Research:Utilized syndicated planning and research tools to run reports, create RFP partner lists, and develop insights for campaign optimization.My role required a dynamic blend of strategic planning, data analysis, and collaboration to achieve campaign objectives effectively. I thrived in a fast-paced environment, contributing to the success of campaigns that made a meaningful impact.

Washington Dc-Baltimore Area

As a Seasonal Key Leader at Lululemon's F Street Location, I had the privilege of leading a team of dedicated Educators, fostering a culture of education, product knowledge, and community engagement. In this role, I:Led Team Development:Utilized evidence-based developmental training models to coach and guide store Educators, focusing on individual strengths and fostering professional growth.Product Education and Community Building:Spearheaded product education initiatives, enhancing the knowledge and expertise of the team on Lululemon's premium products.Played a central role in community development, fostering connections on the retail floor and extending that ethos to the larger DC fitness community.Strategic Leadership and Representation:Functioned as a key liaison between the store and executive leadership, ensuring alignment with organizational goals.Collaborated closely with executive leadership, providing valuable insights and feedback to enhance overall store performance and effectiveness.In the dynamic environment of Lululemon, I embraced the opportunity to contribute to the growth and development of both the team and the community, embodying the brand's commitment to wellness, empowerment, and community connection.

Washington D.C. Metro Area

In my impactful role as a First Year Advisor & AUx Instructor at American University, I played a crucial part in ensuring the successful transition and holistic well-being of first-year students. Highlights of my contributions include:Student Success and Recognition:Managed a caseload of 75-80 student-clients, earning the prestigious "Champion of Students" award from the Dean of Undergraduate Studies for exemplary efforts in fostering a sense of thriving, inclusion, and holistic well-being.Training and Curriculum Development:Designed, executed, and evaluated a Community of Practice program, equipping a staff of 30 First Year Advisors and Academic Support Staff with essential skills to nurture relationships with a diverse group of students.Served on the American University Experience Curriculum committee, contributing to the development of a developmentally appropriate curriculum on race and racism for first-year college students.Teaching and Student Outreach:Taught a two-semester college transition course to approximately 180 first-year college students, covering holistic wellness and addressing issues of race and racism in the United States.Conducted virtual and in-person outreach for 75-80 first-year students, providing comprehensive support for their academic, social, and physical well-being during their crucial first year.My time at American University was marked by a commitment to student success, innovative curriculum development, and fostering a sense of community among diverse student populations.

College Park, Maryland

As a member of the North Campus Administrative Operations team within the Department of Resident Life, I oversaw the student leadership staff responsible for operating and managing the service desk operations within the Cambridge Community.

Athens, Georgia Area

Sponsored by the Southern Education Foundation, I worked with a nonprofit called the College Factory in Athens, Georgia. The College Factory's mission is to create a college-going culture in underserved communities. My main goal throughout this fellowship was to develop a community needs assessment to understand the postsecondary education planning needs of the Athens community.

I hold the distinction of serving in a dual leadership position through Clemson University Housing and Dining as well as the Harvey and Lucinda Gantt Center for Student Life as a Resident Assistant-Peer Dialogue Facilitator (RA-PDF). As the RA-PDF in the Shoebox first-year experience community, I am responsible for creating intentional residential experiences allowing my freshmen male residents to grow in the following areas: Self-Exploration, Living in Community, Intellectual Engagement, and Global Citizenship, as well as enhancing the community climate through programs and intentional dialogue with the goal of improving understanding, tolerance and communication among students at Clemson University.As the RA-PDF I collaborate with my supervisors and Community Development Assistant to design dialogues for my RA staff. These dialogues are catered towards a deeper understanding of our social identities. My goal is to create a space where my co-workers and I can process through the effect our social lenses have on our interactions with residents, as well as our greater world view beyond the RA role. I am also responsible for enhancing the overall campus climate through facilitation of New Student Dialogues regarding social identities present within the Clemson community. This year I helped design two New Student Dialogues titled "I Woke Up Like this #NoFilter" and "How Accurate is Your Gaydar?" My dialogues were centered around college student’s misperceptions of sexual orientation and inaccurate body image lessons perpetuated by the media. I co-facilitated both of these dialogues once a week for the fall semester with all new undergraduate students at Clemson University.

Clemson, South Carolina

Master Of Education - Med, Higher Education, Student Affairs, And International Education Policy

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Peer Involvement Consultants, CUSG Council of Diversity Affairs, CUSG Senate

Education record

Activities and Societies: President's 100, African Students Union, Butler-Hammond Inspirational Concert Choir