Munsa Mibenge Email & Phone Number

Lusaka, Lusaka Province, Zm

Lusaka Province, Zambia

- ERP systems Management.- Sales delivery via ERP- Order creation via ERP- Order changes via ERP- Managing communications: Answering and directing phone calls, and responding to emails - Scheduling: Organizing appointments and meetings, and booking rooms - Maintaining systems: Developing and maintaining filing systems, and contact lists - Producing documents: Creating and distributing letters, memos, faxes, forms, and reports - Providing support: Greeting visitors, and offering support to staff and executives - Coordinating: Working with different departments to ensure the office runs smoothly -

Zambia

• Participated in the Company’s mentorship program, where we had weekly check-ins with new students to provide guidance, encouragement and support. • Provided technical assistance to over 2000 students over the course of 2 years with the company. • Conducted detailed daily code reviews on various software projects ensuring adherence to coding standards, best practices and project requirements. • Identified code inefficiencies, bugs and potential security vulnerabilities, providing constructive feedback for developers. • Ensured code optimization for scalability and performance across different platforms. • Reviewed and recommended code optimization to ensure applications run efficiently and handle high load scenarios. • Collaborated with other code reviewers to ensure project requirements were met according to given guidelines.

Lusaka, Zambia

- Mentored junior web developers, providing technical support through code reviews.- Helped two mentees make it past their first modules.

• Conducted weekly entry of patient records from patient files to the SMARTCARE software. • Participated in monthly report generation for monitoring and evaluation purposes. • Collaborated with caregiver hospital staff to consolidate HIA, VMMC, HTS and Viral Load registers. • Contributed towards the 95%, 95%, 95% campaign by getting tested and by encouraging family members and friends to test as well resulting in a 89% success rate. • I was tasked with maintenance and repair of the clinic computer resulting in no challenges or issues to date. • Recorded HIA 1, HIA 2, and VMMC register data into excel spreadsheets for monitoring and evaluation purposes. • Recorded HTS, HIA 1 and HIA 2 data into the DHIS 2 health system remotely

Chingola, Zambia

• Provided first-line technical support to staff, efficiently resolving hardware and software issues. • Diagnosed and troubleshooted technical problems related to computers, printers, projectors, and other IT equipment, and responded promptly to IT support tickets and incidents. • Monitored and maintained the IT network infrastructure, ensuring connectivity, security, and optimal performance. • Installed, configured, and maintained hardware such as desktops, laptops, tablets, printers, and interactive whiteboards. • Managed software installations, updates, and licenses, ensuring systems had the latest versions and patches. • Maintained an IT equipment inventory with proper asset tagging. • Implemented IT security policies and best practices to safeguard data and infrastructure. • Conducted regular data backups and ensured proper data recovery systems were functional. • Provided training and created user guides for staff on IT equipment, software, and online platforms. • Assisted in setting up technology for events, meetings, presentations, and boardroom activities, ensuring smooth operation. • Participated in IT projects, including technology upgrades, system migrations, and the implementation of new solutions.

Bachelor'S In Computer Science, Computer Software Engineering, Credit

Languages and modules learned Technical Skills Included: - HTML 5 & CSS - MYSQL -Java Programming - Network and Data Communication.

Full-Stack Web Development Training, Computer Software Engineering, Merit

- Learned mentoring Learned: - React.js - HTML and CSS - Bootstrap - Figma template designs for UX/UI - Completed over 1000 hours.

Higher National Diploma, Computer Science, Pass

Courses Learned Included: - Computer Programming - Small Business Systems - Computer Systems Architecture - Organization, Information.