Munsi Barkatullah work email
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Munsi Barkatullah personal email
I am a versatile professional with a background in administration management, customer support, call center operations, outbound sales, and business development. My career has been shaped by a passion for delivering exceptional customer experiences and driving growth for organizations.As an admin manager, I excel in streamlining processes, optimizing workflows, and ensuring efficient day-to-day operations. I take pride in my ability to organize teams, manage resources, and implement strategies that enhance overall productivity and effectiveness.In the realm of customer support, I am dedicated to building and maintaining strong client relationships. I have honed my communication skills to effectively address customer inquiries, resolve issues, and provide tailored solutions to meet their needs.My experience in the call center industry has equipped me with the expertise to lead and motivate teams, manage call volumes, and meet performance targets. I understand the importance of clear communication, empathy, and problem-solving in delivering top-notch service.In outbound sales, I have a proven track record of driving revenue growth by identifying new opportunities, nurturing leads, and closing deals. My strategic approach to sales enables me to exceed targets and contribute to the bottom line.Additionally, I am passionate about business development and thrive on exploring new markets, forging partnerships, and creating growth strategies. I am dedicated to staying up-to-date with industry trends and leveraging market insights to drive innovation and profitability.With my diverse skill set and commitment to excellence, I am well-prepared to take on challenges and contribute to the success of any organization I am a part of.
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Admin And ManagerServicechaiDhaka, Bd
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Admin & ManagerServicechai Jun 2022 - PresentDhaka, Bangladesh1. Successfully managed all administrative functions for Company and overseeing a team of around 50 members administrative professionals. 2. Streamlined office operations by implementing efficient processes and workflows. 3. Conducted staff recruitment, training, and performance evaluations, ensuring a highly skilled and motivated administrative team. 4. Ensure the attendance of employee who work for international process and send the attendance to concern department.5. Managed a budget of office expense, optimizing expenses and negotiating cost-effective contracts with vendors. 6. Ensured compliance with all relevant laws, regulations, and company policies, maintaining accurate and up-to-date records. 7. Collaborated with department heads to allocate resources effectively, including office space and equipment, to support their specific needs.
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Senior Team LeadServicechai Sep 2018 - May 2022Dhaka, Bangladesh1. Served as a Team leader for processes in multiple sectors.Garda Shield (Security Company)Honda Bangladesh (Automobile Company)Prava Health (Health Sector)State University of Bangladesh (Education Sector) Akash Dth (Media & Entertainment Sector)The role required me to ensure top quality service providing for Inbound - Outbound Calls, Customer Support, Appointment and Sales.2. Ensure the team's performance to meet the highest standard and excel in their roles by providing strong leadership, guidance, training, and mentorship. 3. Set performance goals and regularly evaluate team members to identify areas for improvement.4. Monitor calls and interactions to ensure that team members adhere to quality standards and maintain a high level of customer service. 5. Provide constructive feedback and create action plans to help individuals meet and exceed performance targets. 6. Generate reports on team performance, call center metrics, and customer feedback using data analysis to identify trends, areas for improvement, and opportunities for efficiency gains.7. Promote a positive and collaborative work environment to boost team morale and productivity. 8. Work closely with the management to optimize workflows, implement process improvements, and enhance operational efficiency.
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Customer Service RepresentativeGenex Infosys Limited Mar 2018 - Aug 2018Dhaka, Bangladesh Providing service to clients over phone through inbound and outbound calls Handling and helping clients according to their requirements and giving proper information. Rendering emergency support by giving proper instructions Giving immediate solutions through different communication channels to clients facing problems. Receiving and analyzing clients’ feedback Taking required proper action according to process to make service smooth Monitoring client safety issue according to their feedback -
Business Development OfficerOvo Technology Apr 2015 - Feb 2018Dhaka, Bangladesh Coordinating with and between the marketing team and the developer team to complete a project effectively Communicate and lead the meetings with the clients to know their requirements of website or software and negotiate financial agreement with client Dealing with the purchase department of different organizations Planning and searching for different design layouts and patterns for best suitable and customer’s required website or software Testing front end of different software and websites to find out errors or any kind of mismatch with client’s requirement Creating new project plans and boosting up company’s image and service sell through Digital Marketing Arranging meeting with new clients and different types of official programs like official tour, anniversary, motivational trainings and workshops, attending at different corporate fairs or exhibitions like digital world, internet week etc Planning, preparing contents and assisting for banners, festoons, flyer, leaflets and others Conduct recruitment process of IT Marketing Executives Managing, monitoring and updating monthly attendance sheet for salary, yearly financial statement, conveyances and other bill entries. Supervise the general administrative and support functions Performing any other Activities assigned by the Management -
Marketing ExecutiveAbh World May 2012 - Sep 2014Dhaka, Bangladesh Frequent field works and regular visit in the working area Finding new customers and creating new possible customer’s data base Marketing through e-mails, letters, phone calls and bulk sms Rendering customer service over phone Planning, preparing contents and assisting for banners, festoons, flyer, leaflets and others Data entry at different websites Searching for content materials from different secondary sources Content writing for official purpose Updating different website contents Updating yearly financial statement Conveyances and other bills entry Performing any other Activities assigned by the Management
Munsi Barkatullah Skills
Munsi Barkatullah Education Details
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Science -
Jessore Zilla School, JessoreScience
Frequently Asked Questions about Munsi Barkatullah
What company does Munsi Barkatullah work for?
Munsi Barkatullah works for Servicechai
What is Munsi Barkatullah's role at the current company?
Munsi Barkatullah's current role is Admin and Manager.
What is Munsi Barkatullah's email address?
Munsi Barkatullah's email address is mu****@****ogy.com
What schools did Munsi Barkatullah attend?
Munsi Barkatullah attended University Of Information Technology And Sciences, Cantonment College Jashore, Jessore Zilla School, Jessore.
What are some of Munsi Barkatullah's interests?
Munsi Barkatullah has interest in Education.
What skills is Munsi Barkatullah known for?
Munsi Barkatullah has skills like Management, Project Management, Leadership, Customer Service, Microsoft Office, Html, Php, Java, C, Javascript, Business Development, Cascading Style Sheets.
Who are Munsi Barkatullah's colleagues?
Munsi Barkatullah's colleagues are Ma Rahman, Sharna Yasmin, Mazhar Ali, Moriom Muna, Samiha Rabab Mimu, Ar Rafi, Sabbir Pial.
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