Muntaha Mujtaba Email & Phone Number

Islamabad, Pk

Islamabad Head Office

Working within the Operations Department for Branchless Domain (JazzCash). The main responsibilities are as follows:• Identify any process gaps or misalignments and strive to optimize processes.• Collaborating with cross-functional teams to develop and implement optimized processes, leveraging technology where applicable• Driving discussion with stakeholders towards digitization of tasks and processes• Collaborate with stakeholders across the operations department to identify repetitive, manual tasks suitable for Robotic Process Automation (RPA)• Analyzing the impact of ongoing activities, with a focus on data authenticity, and using Power BI for day-to-day status tracking• Collaborate closely with the product team to test the enhancements and developments done on the payment solution system• Facilitate User Acceptance Testing (UAT) sessions with Subject Matter Experts (SMEs) to ensure the solutions meet business requirements• Verify and approve the charges before they are deployed on the live system to ensure accuracy• Develop and maintain a comprehensive dashboard to facilitate the day-to-day monitoring of operational activities, ensuring real-time tracking and analysis for improved decision-making and efficiencyTools:- Power BI- Microsoft Excel

Pakistan

Worked within the Sales domain and collaborated with other cross-functional teams and had the following responsibilities:• Supported the team in managing three major accounts in Pakistan (Zong CMPak, Telenor Pakistan and Telenor Microfinance Bank - easypaisa)• Responsible for managing purchase order booking and mobilizing the team• Collaborated with the team to achieve a top CPO-SO target in MEA region • Created and managed quotations to ensure timely purchase order issuance from customer• Worked regularly with various stakeholders to align, and drive the discussions• Worked and collaborated on two RFPs with the team (RAN & MFS) and an RFI (O-RAN)• Created the internal Ericsson Pakistan Employee Portal (Rahbar Pakistan) for better access to information. This initiative was appreciated by the President Ericsson MMEA.• Nominated to present a demo on sustainable networks in a Customer Engagement Event (Imagine Possible Event Pakistan) to Customers & Govt. Officials• Assigned to create a qualification template for conducting Trials in Pakistan• Initiated and engaged in sustainability & simplification drive within the organization and thereby implemented eco-friendly practices and promoted operational efficiency.Additional:• Attended multiple knowledge sessions focusing on different topics ranging from Pakistan's Telco Market & 5G to the Value of AI• Participated in both internal and customer workshops• Participated and secured 1st place in a competition on 5G technology.• Initiated and conducted session for social clubs such as Book Club • Participated in various volunteering activities like Kids at Work Program, 76th Independence Day celebration, Visit to SOS Village Pakistan, etc.Tools:- Salesforce- Microsoft Excel- Tempore- Premium Proposal- Grafana Dashboard

Pakistan

• Responsible for leading the social media Team (LinkedIn) of the North Chapter under Baghban Programme• Generated content and spread awareness for our campaign “Opening Doors Through Literacy”Achievement:✅ Raised 1m PKR under the campaign "Opening doors through literacy."Tools:- Canva- Microsoft Excel- Filmora 9.0

Islamabad, Pakistan

Worked as an Intern in the branch banking side for a duration of 6 weeks, and had the following responsibilities:- Performed day-to-day activities in account opening department- Issued cheque book and cleared cheques in the clearing department- Assisted in processing customer transactions such as deposits, withdrawals, and transfers

Professional Diploma, Project Management

Bachelor Of Business Administration - Bba, Finance, 3.97/4.00

Recipient of Gold Medal 🥇 Highest Honor - Summa Cum Laude ▫️Elective Courses: • Islamic Banking & Finance • Analysis of Financial.

Fsc, Pre-Engineering, A